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#471117 - 05/03/18 06:39 PM [Help! Tech S.O.S (Off topic)] Windows 10 - Windows Media Player suddenly won't play WMA files
Registered: 05/03/18
Posts: 1
brydo Offline
Newbie

Registered: 05/03/18
Posts: 1
I'm running BIAB 2018 on a Windows 10 machine. Up until recently, I was able to audition RealTracks in the StylePicker. Now I get an error stating that Windows Media Player can't play the underlying .wma files.

I tried shutting down BIAB and playing the files directly from the "\RealTracks\Data\Style Demos Audio" folder. The built-in Windows 10 Groove Music app plays the .wma files just fine. When playing them with Windows Media Player I get a message stating:

"Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

This was working up until at least a month ago. I can't think of anything I would have installed or any settings changes that I made that would have affected Windows Media Player (outside of normal Microsoft updates).

Any ideas?

Thanks!

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#471124 - 05/03/18 07:20 PM [Help! Tech S.O.S (Off topic)] Re: Windows 10 - Windows Media Player suddenly won't play WMA files [Re: brydo]
Registered: 11/05/08
Posts: 1329
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 1329
Hi Brydo,

I'm not sure what would cause this problem, but installing the Media Feature Pack might take care of it. It reinstalls Media Player, and can be run even if Media Player's already installed.

https://www.microsoft.com/en-ca/download/details.aspx?id=48231

Thanks, and good luck!
Kent
PG Music

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#471168 - 05/04/18 06:27 AM [Help! Tech S.O.S (Off topic)] Re: Windows 10 - Windows Media Player suddenly won't play WMA files [Re: brydo]
Registered: 12/27/13
Posts: 1343
Loc: St. Louis, MO. USA
sslechta Offline
Expert

Registered: 12/27/13
Posts: 1343
Loc: St. Louis, MO. USA
Windows 10 just released a spring creator's update that's been installing for the last week or so now on user's machines. Maybe that update impacted something.
_________________________


Steve

BIAB/RB 2018, Pro Tools 2018, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: 1 TB SSD, 2 TB HD, 128 GB Memory

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#471229 - 05/04/18 03:47 PM [Help! Tech S.O.S (Off topic)] Re: Windows 10 - Windows Media Player suddenly won't play WMA files [Re: sslechta]
Registered: 08/20/11
Posts: 4487
Loc: Winston-Salem, NC USA
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 4487
Loc: Winston-Salem, NC USA
I've seen comments on several forums that the Windows 10 Spring 2018 update disables ASIO driver audio in settings so people are having trouble hearing or recording various audio interface inputs. The fix, so far, has been to roll back the update.

I understand the issue I've read about is not the issue described. The anecdotal reports do suggest though that audio is affected by the update.

Strange that a Microsoft app will not run a Microsoft specific file suffix.
_________________________
Jim Fogle
2019 BiaB (614) UltraPlusPak RB 2019 (Build 2)
Cakewalk by Bandlab - Sonar Home Studio - Cakewalk Music Creator 6 - Audacity - Zoom MRS-8 recorder
i3 laptop, 64bit Win 7, 8 GB ram, 480GB SSD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#471247 - 05/04/18 06:34 PM [Help! Tech S.O.S (Off topic)] Re: Windows 10 - Windows Media Player suddenly won't play WMA files [Re: brydo]
Registered: 12/27/13
Posts: 1343
Loc: St. Louis, MO. USA
sslechta Offline
Expert

Registered: 12/27/13
Posts: 1343
Loc: St. Louis, MO. USA
Hey Jim, that's right. My Dell received some kind of Waves Audio Mixer after the update. Never had it or wanted it. Wiped it out.
_________________________


Steve

BIAB/RB 2018, Pro Tools 2018, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: 1 TB SSD, 2 TB HD, 128 GB Memory

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#471293 - 05/05/18 02:46 AM [Help! Tech S.O.S (Off topic)] Re: Windows 10 - Windows Media Player suddenly won't play WMA files [Re: Kent - PG Music]
Registered: 12/06/11
Posts: 1132
Loc: Lake Keowee, South Carolina
MountainSide Offline
Expert

Registered: 12/06/11
Posts: 1132
Loc: Lake Keowee, South Carolina
Good to know Kent. However, when I look at this it says: "The Media Feature Pack for N and KN versions of Windows 10 ". What are the N and KN versions of Win 10 this is referring to?

Sorry, just found the answer. The N and KN versions are versions for Europe and Korea. See this link for info: http://www.itprotoday.com/windows-10/what-are-windows-10-n-and-kn-editions


Thanks

Jeff


Edited by MountainSide (05/05/18 02:49 AM)
_________________________
Win10x64, Intel i7 7700k@4.6Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB current builds, MOTU 828MK3 audio, MOTU Midi Express, Yamaha DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive Touch, Kontakt 5.8, SampleTank 3.7

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#471312 - 05/05/18 06:08 AM [Help! Tech S.O.S (Off topic)] Re: Windows 10 - Windows Media Player suddenly won't play WMA files [Re: brydo]
Registered: 07/06/00
Posts: 4553
Loc: Fort Pierce, Florida, U.S.A.
Notes Norton Offline
Veteran

Registered: 07/06/00
Posts: 4553
Loc: Fort Pierce, Florida, U.S.A.
The update installed the Twitter app on my computer, I deleted it immediately.

It also wanted to play mp3 file on that Groove Music thing, so I right clicked the mp3, opened with other program, chose Media Player and checked the always open box.

I have a love/hate affair with computers in general.

Notes
_________________________
Bob "Notes" Norton smile Norton Music
http://www.nortonmusic.com

100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks

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#471946 - 05/08/18 07:00 PM [Help! Tech S.O.S (Off topic)] Re: Windows 10 - Windows Media Player suddenly won't play WMA files [Re: MountainSide]
Registered: 11/05/08
Posts: 1329
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 1329
Originally Posted By: MountainSide
Good to know Kent. However, when I look at this it says: "The Media Feature Pack for N and KN versions of Windows 10 ". What are the N and KN versions of Win 10 this is referring to?

Sorry, just found the answer. The N and KN versions are versions for Europe and Korea. See this link for info: http://www.itprotoday.com/windows-10/what-are-windows-10-n-and-kn-editions


Hi Jeff,

It's funny, I hadn't even realized they were Korean or European editions, I just knew that they don't include the Media Player components. Even if you don't have one of those editions, this installer still allows you to reinstall those components to fix certain issues. It's come in handy a few times.

Cheers
Kent
PG Music

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