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#481763 07/14/18 03:07 AM
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I need some help! My internet connection ONLY opens PG Music's site, but won't open any other site! I've rebooted the modem, computer, everything- no luck.
I've never seen this before. Can anyone help?

Regards,


Bob

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Wow. I have not heard of this. I would have said to delete your browser and download it again (unless it's Edge) but if you can't get to other sites, you're stuck. Sorry.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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I've never had this happen before. Do you think reinstalling the browser (Chrome) will help?
Thanks.

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If you kept the setup file, sure, try it. You might lose bookmarks etc.

But first, did you try a different browser?


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Yup. Nothing is opening. I can't even get to Google to D/L the browser.

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But you clearly have internet access, or we could not have this conversation.

Did you ever change your DNS server?


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Nope. Didn't change a thing. It's weird. This site opens but nothing else!

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Try clearing your history in Chrome for the last 24 hours (or whenever it started).

Firefox got weird on me once like that.
I'd also consider doing a scan to make sure nothing snuck in on ya.
Can you ping other sites?

Open Command Prompt and type
ping google.com

That may narrow it down to only a TCP (http) issue.

You may be limited to one site, but at least it's this one!

Last edited by rharv; 07/14/18 04:39 AM.

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My Malwarebytes is missing now too. Maybe try a restore point?

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Originally Posted By: 90 dB
My Malwarebytes is missing now too. Maybe try a restore point?


That is what I was going to suggest.
If restore point works that does seem to tell us something? got into your system to muck things up....including the "Malwarebytes" disappearance.

Let us know the outcome....back to it.

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Originally Posted By: chulaivet1966
Originally Posted By: 90 dB
My Malwarebytes is missing now too. Maybe try a restore point?


That is what I was going to suggest.
If restore point works that does seem to tell us something? got into your system to muck things up....including the "Malwarebytes" disappearance.

Let us know the outcome....back to it.




Tried that. No joy. This is the strangest thing I've ever seen! ONLY this site opens.

Pulling my hair out.

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Originally Posted By: 90 dB
[quote=chulaivet1966][quote=90 dB]Tried that. No joy. This is the strangest thing I've ever seen! ONLY this site opens. Pulling my hair out.


Hmmmm....
Even though you have 'rebooted' the modem have you actually unplugged the modem for a few minutes?
Just a thought.

When you tried 'restore'....did the computer actually go to a previous 'restore point' date or did 'restore' not seem to respond?
Have to tried defragging or running 'check disk'?
Obviously, I'm shooting from the hip and trying to assess.

If I have any epiphany on this enigma I'll chime in again....I need to think about this one.

Back to it......

Last edited by chulaivet1966; 07/14/18 06:58 AM.
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Even though you have 'rebooted' the modem have you actually unplugged the modem for a few minutes?

Yup.


When you tried 'restore'....did the computer actually go to a previous 'restore point' date or did 'restore' not seem to respond?


It didn't have any Restore Points at all. I can't understand that either.
Then I decided to reverse the restore. No luck.


Have to tried defragging or running 'check disk'?

Defragging now.

How do I "check disc"?


Regards,

Bob

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I may be wrong here but it sounds like one of two things to me. One your hard drive is failing or more likely you picked up a bad virus.

Run CHKDSK trough Command Prompt

1. Open an elevated Command Prompt (Press the Windows + X button at the same time, then choose Command Prompt (Admin))

2. Type the following command, and replace the X with the drive letter you wish to scan: “CHKDSK X:”, we suggest you use “CHKDSK X: /F”, only then it can correct errors.

3. Hit the enter key, Command Prompt will now start CHKDSK.

To check for viruses do the Security Tango:

http://securitytango.com/

Nick is from Rochester NY and on his weekly radio help show says this is still the best method to rid yourself of those bad things.

Good luck and I hope this helps.


Why is it that the people who tell me to calm down are the ones who tick me off in the first place!

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Originally Posted By: 90 dB
How do I "check disc"? Regards,Bob


It just occurred to me....if you're on a Mac I may be totally talking out of school.
If you ARE on Windows:
In Windows Explorer - Right click on "C" drive
Select 'tools' from the tab selections
The first selection is "Error checking"
When you click it the prompt will state 'check disk will begin after next reboot.
NOTE: this is too check for disk drive errors only.

One more thing I'd check is my Windows "programs"
I'd make sure another program didn't get surreptitiously installed on your system unbeknownst to you.
One MORE thing....maybe see if there are available critical 'windows updates' and run them.

I'm not sure I'm helping you much.....but, here I am.

(I see Mario beat me to it....Hey Mario :))

Last edited by chulaivet1966; 07/14/18 07:32 AM.
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I don’t think any of these physical repair-the-computer suggestions are going to help.

You mentioned Malwarebytes. Is it possible you whitelisted this site but it’s blocking all others? Check the settings.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Originally Posted By: Matt Finley
I don’t think any of these physical repair-the-computer suggestions are going to help.

You mentioned Malwarebytes. Is it possible you whitelisted this site but it’s blocking all others? Check the settings.




It appears to have uninstalled itself. It doesn't appear in the Start menu, and it did before!

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Bob,

Here are links to Mozilla Firefox offline installations (32 bit and 64 bit). I have the full install files in my Dropbox.

Firefox 32 bit

Firefox 64 bit

It's worth trying to see if you can download the appropriate one for you and install it. It might be that your browser has been hijacked and installing another web browser could give you internet access.

If you are successful in downloading and installing, don't import anything from Chrome at this stage (in case something unfriendly is lurking there).

If you can't download them using Chrome, send me a private message and I'll open a shared folder in Dropbox and I'll see if I can deliver them that way.

Also, have you tried starting your Windows in Safe Mode? To do this, press F8 repeatedly while the computer is booting up.

Safe Mode (with network support) might give you access and allow you to solve the problem.

Hope this helps,
Noel


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I think rharv is onto it - it has something to do with your browser, or AV or MALEWAREBYTS (yes, I read has disappeared - I would suspect whatever caused MWB's to go bye bye may also have blocked/blacklisted all URLs or changed Chrome polices , something along those lines like a "bad actor" ad blocker, etc. )

BTW is this Windows 10 (if yes home or pro?) and have you seen same thing with Win 10 Edge (agin if ti si win 10 or IE if on Win 8 or 7) ???

In any case good luck
Larry

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Originally Posted By: Larry Kehl
I think rharv is onto it - it has something to do with your browser, or AV or MALEWAREBYTS (yes, I read has disappeared - I would suspect whatever caused MWB's to go bye bye may also have blocked/blacklisted all URLs or changed Chrome polices , something along those lines like a "bad actor" ad blocker, etc. )

BTW is this Windows 10 (if yes home or pro?) and have you seen same thing with Win 10 Edge (agin if ti si win 10 or IE if on Win 8 or 7) ???

In any case good luck
Larry




Hey Larry. It's Win7 Home edition. Neither IE or Firefox works either. I'm hoping it's the modem. What do you think? I defragged and scanned- nothing comes back dirty.


Regards,

Bob

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