I sat down to open BIAB 2018 & it would not open. Instead it showed this error message: "bbw.exe" / "The application was unable to start correctly 0xc0000102. Click to close the application".
I've made numerous attempts to open BIAB. I've rebooted & shut my PC down, unplugged the BIAB usb hard drive & reconnected it. SIX different reboots & total shutdowns resulted in the same error message. The message appears every time I try to open BIAB. The program won't run.
I can view the BIAB hard drive's contents in Windows File Explorer; I can open most of the contents from J:, but NOT the J:\BB\ folder.
Further, attempting to view the contents of J:\BB\ [File Explorer, J:,, Properties], a different error showed that drive J: was empty. Contents, zero!
Luckily that's not true; there are folders visible & openable, but not J:\BB\, plus the program does not run.
(I had problems attaching screen captures to this post).
What should I do? This is the latest of several problems with my purchase, and the second hard drive from PGMusic. The first drive had defects and then died completely, so was replaced. My current drive worked beautifully til now. What should I do next ??? Discouraged, Joel
Answer: Don't be discouraged. This can be resolved.
You mentioned that BiaB is running from J drive. Presumably this is the hard disk drive supplied by PGM? Yes?
Please tell us about any other actions that you might have taken, such as transferring the program to another location, or manually browsing through directory structures.
- Use Windows Explorer to navigate the J Drive. - Double check that there is no folder at the top level named bb ? - Perhaps the bb folder has been inadvertently moved to another location. - From the top level directory, enter the search string bb to see if Windows can locate the folder elsewhere on the drive. (see 5th image - ignore the fact that there are multiple folders in the image. This is a test environment for helping others)
- You are looking for a name of bb with a type of File folder. It should be in the top level of J: but maybe it's been moved?
- If it's in a sub-directory of J: move it to the top directory of J:
If it is available, open that folder and search for a file named bbw.exe (see 2nd image) You may not see the '.exe' extension depending on your Windows settings, but it will show as an Application Your application might also appear different depending on your Windows View settings (see 3rd image) If that file is there, right-click on it and select Run as Administrator (see 4th image).
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
I second Trev's comments. Don't get discouraged. You'll be back up and running in no time.
In addition to Trevor's thorough comments, another approach that I've seen that has often worked with problems such as this is to....
....rename the files "intrface.bbw" and "mysetup.dk" to something like "intrface.bbw.old" and "mysetup.dk.old". These files are the ones that contain your settings and are found in "bb\Preferences". This is the ultimate version of "return to factory settings". You will need to setup your Audio and MIDI drivers again after doing this.
By renaming the above two files, BIAB can no longer see them and the program is forced to re-create new files.
Thank you for your detailed suggestions and screenshots. I appreciate the time you spent with it all.
I continued to have error messages, and difficulty finding some of the files. I called tech support, twice and worked with the techs. In the end, after other error messages and problems, they are sending a replacement drive.
PGMusic's tech support and customer service have been excellent.
You have been as well. Thanks for helping and I'll be back in the forum soon. Joel
I second Trev's comments. Don't get discouraged. You'll be back up and running in no time.
In addition to Trevor's thorough comments, another approach that I've seen that has often worked with problems such as this is to....
....rename the files "intrface.bbw" and "mysetup.dk" to something like "intrface.bbw.old" and "mysetup.dk.old". These files are the ones that contain your settings and are found in "bb\Preferences". This is the ultimate version of "return to factory settings". You will need to setup your Audio and MIDI drivers again after doing this.
By renaming the above two files, BIAB can no longer see them and the program is forced to re-create new files.
Regards, Noel
Hi Noel,
Thank you for responding. I'm tired after hours of working on these issues. I did finally call tech support. We tried a few things, including running setup again, and approaching the usb drive different ways.
I re-seated the drive, as instructed, but still had issues and errors.
They're sending a replacement drive. I'll be happy when it comes.
Once it's here I'll happily resume using the program! Thank you once again,
The level of service from PG Music continues to be excellent. Despite your current issues, you can be assured that you're in good hands all the way.
Thanks VideoTrack, and Noel for your help and especially your reassurance. I've used computers for years and am familiar with that unsettling, nervous feeling when things don't work. The feelings are worse when it's a new purchase.
I hope that the new drive will solve these problems. A brand-new product should work. I'm certainly glad that PGMusic backs up their products.
I'll keep consulting you guys, and tech support when needed, moving forward. Your guys are wonderful.
If you want an interim solution until the replacement hard drive arrives, you can open your PG Music sales account and find links to download everything you've purchased since 2014.
If you want an interim solution until the replacement hard drive arrives, you can open your PG Music sales account and find links to download everything you've purchased since 2014.
Hi Jim, that's very good to know. I'll keep that in mind now and going forward.
Add updated printing options, enhanced tracks settings, smoother use of MGU and SGU (BB files) within PowerTracks, and more with the latest PowerTracks Pro Audio 2024 update!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
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