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Joined: Dec 2018
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Posts: 26 |
Please could anyone offer a little advice to a 74 year old? I raised a Ticket on 31/12/2018 which has yet to receive a response. I followed this with another attempt last Friday. I do understand that this period is likely to be one of the busy times, but what else can I do please? I should be able to view the Ticket and any updates here: https://asknet.support-asknet.com/support/tickets/XXXXXXXbut seem unable to find the correct username/password so to do. Any help/pointers with this would be most gratefully received. Perhaps it's me, I am a raw bwdinner  but.... Regards, Dr T Maurice Murphy.
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Joined: Oct 2008
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Hi Maurice,
Welcome to the forums!
The above ticket link is to Asknet. As far as I'm aware, PG Music have no association with this company.
Did you buy Band in a Box through Asknet, perhaps?
What problem are you experiencing? Maybe we can help here on the PG Music forums.
Regards,
Noel
MY SONGS...Audiophile BIAB 2024
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Beginners Forum
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Joined: Dec 2018
Posts: 26
Enthusiast
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OP
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Joined: Dec 2018
Posts: 26 |
Good Evening - UK Time - Noel, thanks for the response. I am sure you are correct as to where I purchased BIAB. The problem, raised on both Tickets was entirely my fault in that I purchased a wrong item and I was asking whether I could obtain a refund/credit note to purchase what I believe is the correct, more expensive, item. I would imagine that only the supplier might be able to identify any possible corrective action. I even asked for confirmation that the correct item I needed to purchase was as I identified.
I have been reading here and seemed to find a very helpful environment for novices, so I can hopefully get this resolved and move on. Again, many thanks for the response. Best Wishes, Maurice.
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Beginners Forum
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Joined: Oct 2008
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Hi again, Maurice.
I know it doesn't help much in the present situation but it is possible to buy directly from PG Music and they have a 30-day money-back refund policy. That's something that it might pay to keep in mind in the future.
In the meantime, I suggest that you write an email to sales@pgmusic.com and ask them if there is any way at all that you can use the software version you have, that you purchased through Asknet, as a trade-in/refund to a more comprehensive version of the program. There is nothing to lose. The worst case scenario is that PG Music can say that since you did not purchase the software from them, they are unable to help in this instance.
All the best,
Noel
MY SONGS...Audiophile BIAB 2024
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Joined: Jun 2012
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Maurice, welcome also.
In addition to Noel's good suggestions above, maybe you could reference this thread to the PG Music support people. It may help them to understand your predicament more fully.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Beginners Forum
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Joined: Dec 2018
Posts: 26
Enthusiast
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OP
Enthusiast
Joined: Dec 2018
Posts: 26 |
Good Morning. Thank you both for your responses. I have finally obtained a response to my Tickets and things have moved overnight. I am now a "happy Camper" and get on with trying to learn "stuff". Your point is well made concerning PGMusic direct purchase. I have used this system and find that all is well with my "direct" purchases. I will now drop back into "Read Only" mode and Moderators may close this thread off. Thanks All.
Maurice.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Congratulations to the 2023 User Showcase Award Winners!
We've just announced the 2023 User Showcase Award Winners!
There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
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