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Help! Tech S.O.S (Off topic)
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Joined: Mar 2018
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Hi Folks. Got myself a wonderful refurbished computer but unfortunately have issues with Thunderbolt 3 / USB-C (gen 2) port, which I use for Video+Power delivery. The port works well as a standard USB port, I can see a hard drive in "My computer" for example, but can not get monitor to work properly. (Hard drive does not show up in Thunderbolt proprietary software) I was wondering if somebody who has same software, see attached photo, can check something for me:  If you do have same software, can you please tell me if you plug things in thunderbolt port does this software adds "device" to this window? or it just shows that ports are active? I spent many hours this and past week on re-installing everything and transferring licences, would suck big time if I have to send it for motherboard swap. Want to make sure it is defective and not just a software issue. Thank you, Misha.
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Help! Tech S.O.S (Off topic)
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Joined: Feb 2015
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Are you using the Windows 10 driver or the driver from the Motherboard's website ?
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2018
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Pipeline, thanks
funny that you mentioned that. After trying many things, I uninstalled motherboard driver (deleted files too) and tried just base, Win 10 Microsoft driver. Did not help. After spending many hours on this, I am starting to get a feeling it is a software and not hardware bug. Those thunderbolt 3 ports are very tricky tings, because of many factors, including security bios features on the port itself and how it routes features, in my case power+Display port in one shot. I am suspecting Nvidia driver is not catching up to "accept" monitor through thunderbolt. I found not very "intelligent" workaround by enabling/ disabling video driver while monitor is plugged. Seems to do the trick. Have 3 weeks to think about it before sending it for MB replacement. Hopefully they come out with driver patch.
P.S. Still want to know if somebody has same Thunderbolt software and if it shows a hard drive for example in that tray when it is plugged.
I tried tech support, they rather replace motherboard than spend 10 minutes of level 2 troubleshooting. Such a waste of resources and time...
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Help! Tech S.O.S (Off topic)
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Joined: Aug 2011
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Misha, I'm sorry to read about your problem. I don't have a motherboard with a Thunderbolt port, sorry. Thunderbolt seems to be rare in the world of Windows and pcs. I did find +++ THIS +++ troubleshooting and FAQ on the Dell Computer support website.
Jim Fogle - 2024 BiaB (1111) RB (5) Ultra+ PAK DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2018
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Jim, thanks. Seems Dell / Thinkpads share same Thunderbolt controller on some laptops. Dell has software specifically testing USB/Thunderbolt. Thinkpad has similar, but it does not detect problems, even if the problem is listed in device manager. Go figure  Thunderbolt is the future of ports for the next decade or so, hopefully it is just a buggy driver that will get a patch.
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2007
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have a look at RME's forum, maybe you'll find info there regarding their UFX+
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2018
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Fiddler, Thanks for interesting suggestion, but I think I figured most of it out. I use Thunderbolt for second "touch" display. The problem was a buggy NVIDIA (video) driver. After full reinstall Thunderbolt accepted display. Apparently, USB-C (gen 2) does not show in Thunderbolt software "tray" as a connected device. What I was told, it has to be specifically Thunderbolt (r) device to "visually" show connection. Go figure. As long as it works, good enough for me
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update Your PowerTracks Pro Audio 2024 Today!
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Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
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Backup copies are offered during the checkout process on our website.
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Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
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A few excerpts:
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"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
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The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
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If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
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Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
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