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#523442 - 02/08/19 10:42 PM [RealBand] Error with audio device
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Hi, I have just bought RealBand and I cannot listen to chords I introduce.
The pop up message says:"Could not open audio device. This can occur if another program using the same audio devide in Exclusive mode. If this persists also try rebooting the program."

I have check audio settings and are ok, I can listen audio from Realband audio settings bt when I pulse Play (to play the chords I introduced) nothings sounds and the pop up mesage appears.

I checked windows audio settings and are ok.

Please help
Best

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#523452 - 02/09/19 02:19 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 10/31/08
Posts: 14760
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 14760
Loc: Australia
Hi Alberto,

It sounds like you may have either ASIO or WAS installed as your audio driver.

Try this and see if it helps...

Open "Options | Preferences" -- #1 on the below image -- and set the "Audio Driver" (#4 on image) to MME.

Regards,
Noel


Attachments
asio drivers 2017.JPG


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#523705 - 02/10/19 08:50 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Thanks. I tried it and an error pops up: "Undefined external error Error Code:1

It's strage I can listen to the rythm preview but when I press play on the chords page, I don't listen anything frown

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#523707 - 02/10/19 08:58 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 08/20/11
Posts: 4841
Loc: Winston-Salem, NC USA
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 4841
Loc: Winston-Salem, NC USA
Alberto,

The rhythm preview uses a different sound generator than the Band-in-a-Box program. Both sound generators send audio to the speakers and headphone jack so it seems like audio originates from the same source.

Rhythm preview uses the default Windows operating system sound generator while the program uses whatever driver set under audio settings.
_________________________
Jim Fogle
2019 BiaB (627) UltraPlusPak RB 2019 (Build 3)
Cakewalk by Bandlab - Audacity - Zoom MRS-8 recorder
i3 laptop, 64bit Win 7, 8 GB ram, 480GB SSD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#523714 - 02/10/19 09:44 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Thanks for your comment Jim but how can I solve my problem? Best

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#523723 - 02/10/19 11:16 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 10/31/08
Posts: 14760
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 14760
Loc: Australia
Alberto,

We need some more information.

What do you channel your sound through? Is it a soundcard or an external system?

What are the details of your sound system?

Does Band In A Box play properly?

Also, have you updated to Build 3 with Realband? (The update is found at the following link...)

https://www.pgmusic.com/support.realband.htm

Regards,
Noel


_________________________
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#523724 - 02/10/19 11:30 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 08/20/11
Posts: 4841
Loc: Winston-Salem, NC USA
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 4841
Loc: Winston-Salem, NC USA
Alberto,

Did you try selecting MME as your driver type as Noel suggested? MME is the most stable selection when you're using the program to playback audio and is the default Windows uses to play audio.

The program defaults to WAS but WAS doesn't always work correctly and can create audio problems. PG Music recently added WAS as an audio driver type and all possible issues are not resolved. So, for now, if WAS works as a selection in your computer it's a good choice but be aware WAS may not be the best driver type for your computer.

Selecting ASIO can also create problems. An ASIO audio driver is hardware and operating system specific. An ASIO driver normally is created by the hardware manufacturer and maybe frequently updated. ASIO can be the best choice when you have an ASIO driver that is specific to your audio interface, operating system and is up-to-date.

Looks like Noel and I were typing a response at the same time.
_________________________
Jim Fogle
2019 BiaB (627) UltraPlusPak RB 2019 (Build 3)
Cakewalk by Bandlab - Audacity - Zoom MRS-8 recorder
i3 laptop, 64bit Win 7, 8 GB ram, 480GB SSD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#523865 - 02/11/19 10:12 AM [RealBand] Re: Error with audio device [Re: Noel96]
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Hi Noel,
I have an external soundcard. It's a Focusrite 6i6 Scarlett and Band in a box works ok without any issues.

I'm downloading RB build3 right now. I'll come back to you as soon as I try it.

Thanks once more
Alberto

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#523868 - 02/11/19 10:18 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Hi again, it seems it works now smile

Thanks for your support Noel

Best

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