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#523442 - 02/08/19 10:42 PM [RealBand] Error with audio device
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Hi, I have just bought RealBand and I cannot listen to chords I introduce.
The pop up message says:"Could not open audio device. This can occur if another program using the same audio devide in Exclusive mode. If this persists also try rebooting the program."

I have check audio settings and are ok, I can listen audio from Realband audio settings bt when I pulse Play (to play the chords I introduced) nothings sounds and the pop up mesage appears.

I checked windows audio settings and are ok.

Please help
Best

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#523452 - 02/09/19 02:19 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 10/31/08
Posts: 16145
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 16145
Loc: Australia
Hi Alberto,

It sounds like you may have either ASIO or WAS installed as your audio driver.

Try this and see if it helps...

Open "Options | Preferences" -- #1 on the below image -- and set the "Audio Driver" (#4 on image) to MME.

Regards,
Noel


Attachments
asio drivers 2017.JPG


_________________________
LINKS TO MY BIAB/RB SONGS


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#523705 - 02/10/19 08:50 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Thanks. I tried it and an error pops up: "Undefined external error Error Code:1

It's strage I can listen to the rythm preview but when I press play on the chords page, I don't listen anything frown

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#523707 - 02/10/19 08:58 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 08/20/11
Posts: 5657
Loc: Winston-Salem, NC USA
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 5657
Loc: Winston-Salem, NC USA
Alberto,

The rhythm preview uses a different sound generator than the Band-in-a-Box program. Both sound generators send audio to the speakers and headphone jack so it seems like audio originates from the same source.

Rhythm preview uses the default Windows operating system sound generator while the program uses whatever driver set under audio settings.
_________________________
Jim Fogle
2020 UltraPlusPak BiaB(709) RealBand(Build 1)
Cakewalk by Bandlab - Audacity - Zoom MRS-8 recorder
i7 Desktop, 64bit Win 10 build 1909, 12 GB ram
256 GB M2 SSD, 4 TB HDD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#523714 - 02/10/19 09:44 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Thanks for your comment Jim but how can I solve my problem? Best

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#523723 - 02/10/19 11:16 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 10/31/08
Posts: 16145
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 16145
Loc: Australia
Alberto,

We need some more information.

What do you channel your sound through? Is it a soundcard or an external system?

What are the details of your sound system?

Does Band In A Box play properly?

Also, have you updated to Build 3 with Realband? (The update is found at the following link...)

https://www.pgmusic.com/support.realband.htm

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#523724 - 02/10/19 11:30 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 08/20/11
Posts: 5657
Loc: Winston-Salem, NC USA
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 5657
Loc: Winston-Salem, NC USA
Alberto,

Did you try selecting MME as your driver type as Noel suggested? MME is the most stable selection when you're using the program to playback audio and is the default Windows uses to play audio.

The program defaults to WAS but WAS doesn't always work correctly and can create audio problems. PG Music recently added WAS as an audio driver type and all possible issues are not resolved. So, for now, if WAS works as a selection in your computer it's a good choice but be aware WAS may not be the best driver type for your computer.

Selecting ASIO can also create problems. An ASIO audio driver is hardware and operating system specific. An ASIO driver normally is created by the hardware manufacturer and maybe frequently updated. ASIO can be the best choice when you have an ASIO driver that is specific to your audio interface, operating system and is up-to-date.

Looks like Noel and I were typing a response at the same time.
_________________________
Jim Fogle
2020 UltraPlusPak BiaB(709) RealBand(Build 1)
Cakewalk by Bandlab - Audacity - Zoom MRS-8 recorder
i7 Desktop, 64bit Win 10 build 1909, 12 GB ram
256 GB M2 SSD, 4 TB HDD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#523865 - 02/11/19 10:12 AM [RealBand] Re: Error with audio device [Re: Noel96]
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Hi Noel,
I have an external soundcard. It's a Focusrite 6i6 Scarlett and Band in a box works ok without any issues.

I'm downloading RB build3 right now. I'll come back to you as soon as I try it.

Thanks once more
Alberto

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#523868 - 02/11/19 10:18 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 02/08/19
Posts: 5
Alberto V Offline
Newbie

Registered: 02/08/19
Posts: 5
Hi again, it seems it works now smile

Thanks for your support Noel

Best

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#538375 - 05/27/19 07:22 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 05/26/19
Posts: 3
jbspear Offline
Newbie

Registered: 05/26/19
Posts: 3
I just purchased BB and RB yesterday and I have this identical problem as it was first described in this thread. I've loaded RealBand onto two different computers (both windows 10) and get error messages about audio devices, either having to do with sample rate error 9997 or "could not open audio device. Both computers use RealTek audio manager. I've tried all the solutions posted on these boards and nothing seems to work on either computer. I'm hoping someone has a magic bullet. Thanks in advance

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#538432 - 05/27/19 12:04 PM [RealBand] Re: Error with audio device [Re: jbspear]
Registered: 08/20/11
Posts: 5657
Loc: Winston-Salem, NC USA
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 5657
Loc: Winston-Salem, NC USA
Hi jbspear,

Welcome to the forum, Band-in-a-Box and RealBand.

Since this thread is so old and the first user indicated his issue is resolved you may find more people respond when you start a new thread instead of tacking onto an existing thread.

A little more information about your system and the issue you're experiencing is needed. Even though you said both computers are using the RealTek motherboard audio, are both computers using the same hardware or how do they differ? How much memory do your computers have? Are you using Windows 10 Home or Pro?

What build of RealBand do you have? The build information is displayed on the RealBand splash banner during opening. Once the program opens you can also view it by selecting "Help" > "About RealBand ..." to get the view displayed below. Which audio setting are you using? A screen shot of your audio settings similar to below would be very helpful.

To take a screen shot press Alt + PrntScr while the view is in focus (the line at the top is blue instead of gray).

To post the screen shot to the forum go to the bottom of this webpage and click on the "Switch to Full Reply Screen" button. Then click on the light blue "File Manager" link above the two check boxes beneath the reply space.


Attachments
Clipboard01.jpg

Description: RealBand year and build information.

Clipboard02.jpg

Description: RealBand Audio Settings view.

Clipboard03.jpg

Description: "Switch to Full Reply Screen" button.

Clipboard04.jpg

Description: Click on the light blue "File Manager" link.


_________________________
Jim Fogle
2020 UltraPlusPak BiaB(709) RealBand(Build 1)
Cakewalk by Bandlab - Audacity - Zoom MRS-8 recorder
i7 Desktop, 64bit Win 10 build 1909, 12 GB ram
256 GB M2 SSD, 4 TB HDD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#538516 - 05/28/19 06:34 AM [RealBand] Re: Error with audio device [Re: Alberto V]
Registered: 05/26/19
Posts: 3
jbspear Offline
Newbie

Registered: 05/26/19
Posts: 3
As was suggested by Jim Fogle, I'm starting a new thread. Unfortunately, there is no file manager link on the new post option so I cannot attach any pictures.


Edited by jbspear (05/28/19 07:28 AM)

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PG Music News
User Tip - Create harmony Using the TC Helicon in RealBand 2020

Interested in creating harmonies using RealBand and the TC Helicon? Check out this forum post, where program user Noel96 shares information on his technique!

Have a tip of your own to share? Feel free to post it to our Tips & Tricks forum!

Thanks for sharing, Noel96!

Band-in-a-Box® 2020 for Windows & VST DAW Plugin Update Available!

Band-in-a-Box® 2020 for Windows users!!! The latest FREE patch (build 713) and DAW Plugin Update 2.4.5 is available - learn more and download here.

Summary of changes for build 713:
Fixed: Rendered audio files might be silent if mono and 24 bit are selected.
Fixed: Possible crash when rendering to audio at 48.0kHz or 96.0kHz sample rate.
Improved: Better support for localized versions.
Fixed: Importing audio files that were 96 kHz sampling rate would fail.
Fixed: The [More Info...] button in the Artist Browser dialog would launch the wrong web page.
Fixed: Importing an ABCNotation file would not include the key signature.
Fixed: ABC files only opening some chords.
Fixed: Problem storing minor keys.(ampersand).
Fixed: A few artists not displaying properly in Artist Browsers.
Improved: RealDrums Picker information for the 2020 RealDrums has been updated/improved.
Fixed: Some of the RealDrums from the 2020 release did not have drum groove names.
Improved: All of the 2020 MIDI SuperTracks now have memos.
Fixed: Some RealTracks were listed under the incorrect Set# in the RealTracks Picker.
Fixed: _Gentle style from Xtra PAK 4 had an acoustic guitar set to Held mode.
Fixed: Some ska style demos had drum drop outs.
Fixed: Rendered files were not being normalized.
Fixed: Pressing spacebar in the Notation window might launch a web browser instead of starting playback.
Fixed: Practice window | Master Solos | Blues Piano, displays N/A.
Fixed: MusicXML files created by Band-in-a-Box cannot be loaded by Band-in-a-Box if song title contains & (ampersand).
Fixed: Japanese lyrics are garbage text when saving to MusicXML.
Fixed: Various animations (eg. Guitar window notes) would freeze during playback if using MME drivers.
Fixed: With some computers, distorted audio when soloing a track.
Fixed: Changing a custom track label had no option to Undo, and did not prompt user to save song.
Updated: Manual/Help [routine updates]
Fixed: When re-saving a song that has an audio track, the audio track was not copied.
Fixed: Dropping a song file onto Band-in-a-Box did not set the current directory.
Fixed: The RealTracks picker window should remember its location when reopening.
Fixed: The Piano Roll window was opening at the wrong bar location.
Improved: Better quality audio resampling when rendering audio to higher sample rates.
Fixed: Resampler quality setting in ASIO drivers dialog was ignored.
Fixed: Using WAS audio drivers with 24 bit & 48kHz output rate might result in noise.

Summary of Changes for DAW Plugin Update 2.4.5 (Jan 21 2020)
Fixed: Opening Band-in-a-Box song files (.sgu) would fail if the file names and/or paths contained any European language characters (eg. à,è).
Fixed: Message if bbw4 has no valid handle
Fixed: Mute and sync buttons not working properly
Fixed: Clicking cancel would lag before cancelling
Fixed: Right-click anywhere on track for context menu
Fixed: Increase maximum chord sheet font size
Added: Double click track name to launch picker of currently selected track
Added: Flashing GENERATE button to notify if song needs to be regenerated
Added: Mute and sync buttons to track context menu
Added: Right-click chord opens bar settings menu at that bar
Added: Error code for bbw4 related error messages
Fixed: Plugin asking to save when booting the plugin and selecting File/Open
Fixed: Crash when running vst3 plugin in reaper
Fixed: Scroll bar margins when resizing plugin
Fixed: Bar settings not saving
Fixed: Time Base, and Natural Arrangement not saving settings
Fixed: Calling bbw4 when already open will bring windows to front
Fixed: Tool tips in Preferences Dialog
Fixed: Time signature should be set from DAW when first opened
Fixed: Set "..." colours for truncated chords to black
Fixed: Selected track in table should be more obvious
Fixed: Click YES to Save dialog and then cancel will reset save state to true
Added: Right click for track table context menu
Added: Medley/Multi (thickening) feature

Band-in-a-Box® 2020 for Windows on a USB 3.0 Hard Drive - Speed Thrills!

Did you know... all Band-in-a-Box® 2020 for Windows UltraPAK and UltraPAK+ orders ship preinstalled on a USB 3.0 hard drive!

What does this mean? Faster hard drive transfer rates will enhance the program operations (faster time to generate tracks, reduced audio artifacts) and offer faster transfer speeds (typically up to 3x faster)!

Band-in-a-Box® UltraPAK $469
Upgrade from Version 2019: $279
Upgrade from Version 2018 or earlier or crossgrade: $299

Band-in-a-Box® UltraPAK+ $569
Upgrade from Version 2019: $379
Upgrade from Version 2018 or earlier or crossgrade: $399

Note: The difference between the UltraPAK and the UltraPAK+ is that the Songs & Lessons PAK is included in the UltraPAK+ package.

Our Band-in-a-Box® Audiophile Edition ships preinstalled on a USB 3.0 hard drive too!
Band-in-a-Box® Audiophile Edition $669
Upgrade from Version 2019: $479
Upgrade from Version 2018 or earlier or crossgrade: $499
Upgrade from ANY previous Audiophile Edition: $299

We're at The NAMM Show!

Heading to The NAMM Show? Make sure you stop by Booth 1015 (Hall E) - we'll be doing product demonstrations every hour, with some RealTracks Artists popping in for performances with Band-in-a-Box too!

Click here for more information about The NAMM Show, held in Anaheim California at the Anaheim Convention Center.

It's Almost Over - Order by January 15th to SAVE on Xtra Styles PAKs & Loops-with-Style PAK 1!

NEW products for Band-in-a-Box® 2019 for Mac: Xtra Styles PAK 8 and Loops-with-Style PAK 1!

--SPECIAL PRICING ONLY AVAILABLE UNTIL JANUARY 15TH!--

We've added 164 fantastic new RealStyles in Xtra Styles PAK 8! These are imaginative new combinations of our existing RealTracks library that fall into four categories: Rock/Pop 8, Jazz 8, Country 8, and Celtic 1. To celebrate the release of Xtra Styles PAK 8, ALL of our Xtra Styles PAKs 1-8 are on sale for just $29 each! Learn more & listen to demos here.

Also brand-new is our Loops-with-Style PAK 1 for Band-in-a-Box®, which gives you the chance to expand your loops collection with 100 new loops! We've taken the RealDrums and RealTracks source audio and remixed, remastered, and combined it to create these original loops. All of your favorite genres are covered like jazz, funk, rock, pop, electronic, hip-hop, and more! To show them in action, we've created 50 new RealStyles that each include two of the loops. Plus, if you use the loops in Band-in-a-Box, we've included intelligent versions of the loops that automatically switch at A and B part markers. Each loop has a matching sister loop that works perfectly for another substyle! Get started with Loops-with-Style PAK 1 for the introductory price of just $19 until January 15th (reg: $29). Learn more & watch a great video demonstration here.

Note: Xtra Styles PAK 8 and Loops-with-Style PAK 1 require the Band-in-a-Box® 2019 or higher UltraPAK, UltraPAK+, or Audiophile Edition.

Windows User? Choose from these links: Xtra Styles PAKs | Loops-with-Style PAK 1

Built-in Audio Chord Wizard Enhancements in Band-in-a-Box® 2020!

Our Band-in-a-Box® 2020 for Windows version includes some great enhancements to the Built-in Audio Chord Wizard!

-The built-in Audio Chord Wizard is now accessible from the [Audio Chord Wizard] button.
-The Audio Edit window now displays chords and tempos for each bar. They are shown when the Audio Chord Wizard mode is active so that you can see the tempo for each bar as you set the bar lines.
-When you start entering bar lines, the program automatically sets the tempo to the tempo of the first bar.
-Once the tempo of the first bar is set, the program automatically moves the location of the first bar of audio over so that the visual space of the count-in bars is visible.
-After you’ve added the bar lines, IF you adjust the first or second bar and the tempo of the first bar changes accordingly, the program automatically changes the tempo of the song to match.
-Multi-window display. This gives the Audio Chord Wizard a multi-window view so that you can see and edit both the Audio Edit window and the Chords Sheet at the same time. This display is best viewed with a small toolbar mode. This allows you to see the chords as they are being interpreted by the wizard.
-The Audio Chord Wizard can send the transcribed MIDI notes to the Soloist track for further analysis by the user (via Piano Roll or Notation window). Note that this is a "snapshot" view every 8th note of the pitches present, not an attempt at polyphonic transcription. To use this feature, enable the "MIDI to Soloist" check box.

Read more about these enhancements here, or jump to the New Feature - Audio Chord Wizard (ACW) Enhancements section of our New Features video here.

The Band-in-a-Box® 2020 for Windows® Special ENDS January 15th!!!

IT'S YOUR LAST WEEKEND TO SAVE UP TO 50% ON YOUR BAND-IN-A-BOX® UPGRADE!

Our SALE on Band-in-a-Box® 2020 Upgrade purchases ends January 15, 2020, so there is still some time to save up to 50% when you purchase your Band-in-a-Box® 2020 for Windows Upgrade!

Customers LOVE Band-in-a-Box® 2020 for Windows with over 50 new features, plus the 202 New RealTracks, new RealStyles, 15 new MIDI SuperTracks, 170 new Instrumental Studies, 30 new MIDI Styles, 280 RealDrums Transcriptions, the 2020 Free Bonus PAK, 2020 49-PAK, and new Xtra Styles PAK 8!

We've packed our Free Bonus PAK & 49-PAK with some amazing Add-ons! The Free Bonus PAK is automatically included with most Band-in-a-Box® for Windows 2020 packages, but for more even more Add-ons (including 40 Unreleased RealTracks) upgrade it to the 2020 49-PAK for only $49. You can see the full lists of items in each package, and listen to demos here.

Check out our Band-in-a-Box® packages page for all the purchase options available.

Learn more about all the new features in Band-in-a-Box® 2020 for Windows at: www.pgmusic.com/bbwin.new.htm

If you need any help deciding which package is the best option for you, just let us know. We are here to help!

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