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Really bothersome, not just recording BIAB but any audio.

It is on one channel in this example, but often occurs on the other, and often both channels.

I've sprayed the room with anti-static spray and cleaned every connection with contact cleaner. The SPDIF and optical cables, I don't know what to do with those.

Any suggestions? This is really maddening. Thanks!

mattfinley.com/promos/static.mp3

Last edited by Matt Finley; 11/10/19 06:52 AM.

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We had a static noise problem when a phone got to close to a keyboard or computer. It was intermittent because the static would change or go away depending on where JonD moved while playing his keyboards.

This probably isn't your problem but I thought that I should mentioned what happened here.

PS - I have heard that Bluetooth can cause problems but since I don't have it I can't verify that.


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Thanks, Mario.

When I shut everything down and waited, then restarted, it’s better (but not gone).

This makes me think I might have bad capacitors that fail more when heated?

Ps after isolating various parts of the system, I know the computer is not the problem. I hear the popping even when the computer is off.


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Dimmer controlled lights in the room? High wattage appliances nearby? Hope you can isolate it soon.




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After actually listening to the file, it seems like a cable(s) issue. Do you have any spare sets of cables you can try from sound interface to speakers? Maybe an issue with a power wire being too close to a speaker wire...…




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Your signature mentions the Focusrite 18i20(2) .. I have one, and if I don't have everything set to 24 bit, when I use it I sometimes get this same problem. And by everything I mean everything in the audio chain.
Whether or not that is the case here I dunno, just mentioning; in my experience the 18i20 (2) seems pretty finicky with bitrates.

Making sure the 18i20 is fired up (before the application you are using it in is launched) seems to also be something I've noticed, so the driver can 'get control'.
I like how it works when it works, but lately I've noticed some weirdness like the info above with it.


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Thank you, Steve.

No dimmers or high-wattage appliances. In fact, I have a dedicated circuit then a UPS for the studio equipment.

The static is in the sound module (Focusrite 18i20) and propagates from there. Unplugging all inputs and turning off the computer does not solve it. All the cables from the Focusrite on are digital, so I think they would either work or totally fail.

I'm starting to think it has to be failing capacitors in the Focusrite.


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Originally Posted By: rharv
Your signature mentions the Focusrite 18i20(2) .. I have one, and if I don't have everything set to 24 bit, when I use it I sometimes get this same problem. Whether or not that is the case here I dunno, just mentioning; in my experience, the 18i20 (2) seems pretty finicky with bitrates.

Making sure the 18i20 is fired up (before the application you are using it in is launched) seems to also be something I've noticed, so the driver can 'get control'.
I like how it works when it works, but lately I've noticed some weirdness like the info above with it.


Thank you, Bob. Yes, the first thing I thought of was mismatched sample rates because you are exactly right about finicky. I think I'm good. My whole computer system is usually on so I'm pretty sure there is no 'warm up' type requirement, but I'll experiment.

I run everything in the room at 44.1, 16 bit. Are you possibly suggesting the Focusrite might be more stable at 24-bit?

If it helps, here is the equipment involved, pretty much in order of the signal path:

i7 home-built PC (no difference when turned off), latest drivers
Behringer X-Touch MIDI controller (no difference when turned off)
iRig Keys 37 MIDI keyboard
Roland Integra-7 hardware MIDI synth
Focusrite 18i20 2nd Generation with latest driver
TC Electronic Finalizer Express
Presonus Central Station with remote
Adam A5X monitors plus Adam subwoofer


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This may help
https://support.focusrite.com/hc/en-gb/articles/207546835-Is-my-Scarlett-interface-in-16-bit-or-24-bit-on-Windows-

Quote:
The audio stream captured from our hardware is always 24-bit samples. These samples are not altered or processed in any way by the driver when recording. The Windows audio control panel may say the device is in 16 bit mode, but the ASIO driver bypasses the Windows audio system, and is therefore not affected by this setting.

Therefore, using 24 bit depth in your recording software, while using the ASIO driver, is still 24 bit when recording/creating, where 24 bit actually matters.


To me that is kind of confusing, especially the last part.
I seem to find that 'somewhere' in the signal chain the 16/24 conversion causes this and try to set everything to 24 bit.
Just my experience.

If you hear these clicks with no other software involved (direct monitoring) it would possibly be a cable/interference issue, but you recorded your example somehow so I have to assume some software was involved. If not, look farther upline.


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Ha. I thought I understood this until I read that. frown

I used Adobe Audition to record the sounds in the system.

That, and everything I can think of, is set to 16-bit if I have a choice. Same for the Focusrite, and of course I use the latest ASIO driver as they said. The Focusrite Control (mixing and settings) software says 44.1 but makes no mention of bit rate; I always assumed it didn't care and picked that up from the setting in the software doing the recording.

I'm reasonably certain it's not sample rate (but less certain after reading the Focusrite article), and not cables as it varies from hardly happening to really bad (like my recording) and changes channels, sometimes appearing on both but usually not. Most of my cables in this part of the chain are optical or SP/DIF. And the more times I start a program (like BIAB) or Adobe Audition, the worse the clicking as if something is 'building up'.

So I've resorted to turning everything off a few times during a session.


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Clock settings? Check this post:

Pro Tools forum link




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I thought about that, Steve. I do have my Focusrite set to sync on Internal, and one of those threads suggested changing it to SP/DIF. I'll try that. Something tells me it won't sync, but I'll try again.


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Right, it does this weird dance of Locked, Unlocked, Locked, Unlocked etc. every second or two.

Using Internal as the clock source on the Focusrite is the only setting that works. I then tried changing the sync from Master to Slave on the Roland Integra, and the clicks continue.

But what you've shown me convinces me I'm on the right track with digital timing. Thanks, Steve.


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Can you swap out the SPDIF with regular audio cables and see what you get?




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Originally Posted By: sslechta
Can you swap out the SPDIF with regular audio cables and see what you get?
Good idea! I’ll try that. I know the sound won’t be as good - I tested this when I bought the Integra-7 - but it’s a smart diagnostic test.


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If that doesn't do it you need to isolate the problem by removing parts of your system one by one.

Since this seems to point to the interface, unplug it and use your PC's internal sound chip for recording by plugging into the Line In on mobo and use headphones on the PC. That should tell you if it's the interface or not.

If not, remove and replace every single cable one by one.

If not test the speakers. Unplug them and use headphones out of the Integra.

If the noise is still there then remove the Integra, use the headphones on the interface which tests the Integra.

Then uplug everything from your UPS and plug everything direct into your wall outlets which tests the UPS.

Somewhere during this isolation testing that noise will disappear. If all that fails then take the PC to another room and test it by itself using headphones into the mobo since you've already tested everything in your studio room. That means it's something in the PC itself probably the mobo or power supply.

Bob


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Thanks Bob. I’ve already done most of that. As the noise is in the Focusrite it propagates forward through the other parts of the chain to the monitors, so everything after the Focusrite is Ok even though I checked it all. And I know it’s not coming from the PC as mentioned above.

Next step: write to Focusrite Support (normally quick and excellent) about the right settings between the Focusrite and the Integra.


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Matt,

Have you tried bypassing the UPS? The noise might be created by an the AC to dc convertor or another electronic circuit in the UPS.


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I don't know if this is helpful, but I have a Line6 POD 2 that will throw off some noise into the system under certain circumstances. I have to be sure it's output volume is down. It is a pattern..... but yours sounded random in the clip.

Got a cell phone near the gear?


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Quote:
That, and everything I can think of, is set to 16-bit if I have a choice. Same for the Focusrite, and of course I use the latest ASIO driver as they said. The Focusrite Control (mixing and settings) software says 44.1 but makes no mention of bit rate; I always assumed it didn't care and picked that up from the setting in the software doing the recording.


Well Focusrite clearly states their driver is 24 bit plain and simple.
Whether 44.1 or 48 or 96 or 192 doesn't matter.

If I throw 16 bit at my 18i20 (2) I always have clicking. Always.
Sometimes it isn't as noticeable as other times but it is there.
It stinks when working on existing 16 bit content as I have to convert to 24 bit first to not have these issues .. but if everything starts in 24 bit I never have this problem.

Reaper, RB .. doesn't matter which DAW, I get clicks if I send the 18i20 16 bit data.
I don't recall the 2i2 doing this, but it's pretty absolute with my 18i20.

I'm debating on a different interface for the studio because of it.
Something with all the input connections on the front and will play nice with 16 bit.

It's OK for home, but for production work I need something a little more forgiving and adaptable.
Just my experience. Again, I like the unit a lot but it is pretty finicky at times.

If the audio cable tests don't solve it I'd try setting your DAW to 24 bit and see if it solves things.
You may have to let it convert existing stuff when you work on it, but that was the solution for me anyway.

One other thing I learned is not all USB cables work the same with it.
One 6' USB cable I had caused me 2 days of grief. When I first got it I didn't want the unit as close to the computer as the factory cable was forcing me to place it.

I bought a nice (better quality) 15' cable and those problems went away.
The 24 bit issue remained though.
Are you using the factory supplied USB cable? If not, have you tried it to see if it makes a difference?


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Thanks.

Lots of good suggestions here to try. I won’t reply to all but I am taking everything in, and thank you all.

Already Tried several different usb cables but all were the same length.

Yes, the Focusrite is 24-bit internally but that cannot mean it only deals with 24-bit input signals. And, the same setup of 16-bit throughout has worked for years. Still, I’ll try it. The experience of having only 24-bit working is persuasive.

I’m also finding far less clicking when I power down everything each day. That continues to make me suspect bad capacitors in the Focusrite act up when on a long time (weeks).


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If it turns out to be the Focusrite device, while it's possible Focusrite got into a bad batch of capacitors, it's more common and therefore more likely to be cold solder joints. Even if it's out of warranty, if you send the unit to a service center for repairs, they will likely replace the board rather than repair and your device will be updated to whatever version and features are current today. Probably at considerable less cost than the price of a new purchase.

Last edited by Charlie Fogle; 10/31/19 05:20 PM. Reason: Spelling

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Good point. In a way, I have two of these. My production setup that's giving me fits uses the 18i20 2nd generation. My backup system, which runs fine, uses the 18i20 original, now called 1st generation. Nope, I haven't tried switching them but that's on the list.

Speaking of two, in all these years I never realized you and Jim were brothers (assuming that's literally true and not just figurative brothers as we all are here). My real brother was a pro trumpet player, too; taught me to play.


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Yep. Literally brothers.

Regarding the Focusrite, you should check their forum because if they have put out devices with faulty components, yours will not the only one and there will be others reporting the same symptoms you're having and not necessarily the same model.


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Thanks. I’ve been studying the Focusrite support site extensively.


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Matt, FWIW, I leave my 1st GEN 18i20 powered on 24x7. It's connected in to the UPS with the PC. When I'm lucky, I don't have to restart it except once every several months when I do something dumb and lock it up. It's been running well for several years now.




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Steve, thanks again.

This is a little like planning to go to the doctor when you are sick, then you get there and you are OK. The system is working fairly well!

BUT - I have repeatedly broken the most important rule in the diagnostic book: don't change more than one thing at a time. Thus I don't know for sure what I did. There were so many good ideas here.

HOWEVER, I do know one thing absolutely: when I generate a sound on my Roland Integra-7 MIDI hardware sound synth, it generates clicks and pops. I have written a detailed question to Focusrite Support about this, asking what settings should be used.

I just re-read the entire thread and Bob - Rharv - alone has experienced what I have while using the same Focusrite model, and he says making all devices 24-bit works. I think I'll try that next.

Once again, many thanks for all the help here. This really is a great community. I'm pretty savvy on computer stuff but no one has all the answers.

matt


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If you're with me this far, I think I'm narrowing it down. Please listen to this 22-second audio file.

I pushed the button on the Roland Integra-7 MIDI sound module to supply a marimba sample sound of usually one, and once two, tones. I intentionally left spaces pushing the button so you will hear the somewhat relationship between generating a sound and some random click/pops that follow. No sound for a few seconds, no click/pops.

mattfinley.com/promos/static2.mp3


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That is definitely weird.




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I sent the file and a full problem description plus specs to Focusrite Support.


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Matt, I'm sure you'll keep us posted with the feedback from the Focusrite people.

As Steve mentioned, quite weird.

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Have you tried freezing or rendering the track then playing back.


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This sounds like a charge build up then ground once the charge is built up enough to make the jump to ground.

I might be in the minority but I don’t think this has anything to do with sample rate or bit depth issues. At least listening to the first clip. Off to listen to the second one.

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How is the Integra 7 connected to the sound card? If it is via SPDIF, which device is the master for clock? Remember that spdif has no native clock line and you can get issues between devices. I think you can set the Integra to be the master clock device. If you are connecting analog then you can ignore all of what I wrote above. AES/EBU digital audio does have a clock line and generally avoids clock issues.

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Thank you once again, Bob.

Yes on the possible static / grounding problem. The second clip is much more like that. I might just connect a ground wire and see.

Yes, I use SP/DIF. Yes, you can set the Integra to Master or Slave. Yes, SP/DIF I think is bi-directional so one end must be Master and the other end the Slave but it can work either way over the cable.

But the Focusrite doesn't do it that way, exactly. Its choices are to sync via Internal (which I take to be equivalent to Master), SP/DIF, or ADAT (which isn't relevant). If I select Master on the Integra and SP/DIF on the Focusrite, you would THINK it would work, but it won't stay in sync. It cycles endlessly on then off for the sync every two seconds. Yes, I've written to Focusrite with all specs asking for a recommendation. Normally they are fast but it was over the weekend.



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UPDATE.

This is not yet solved but I think I'm closing in on it, with the help of Focusrite Support (quite excellent, really).

I think my Focusrite unit may be defective.

When I have all the settings the way we think they should be, my unit does not sync digitally to my hardware MIDI module. To get around that, I had the Focusrite set to Internal, what their equivalent of Master (in Master/Slave) is. I knew this wasn't right, and so I think I may have to send my unit in. Unless the Focusrite receives digital timing from the Integra-7, there will be digital clicks and pops.

So, please, no need for any further responses. I'll let you know the outcome.

Many thanks to all those who have responded! This is a truly great community.


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Just an FYI - S/PDIF is unidirectional (i.e., ONE WAY it is NOT bi-directional)

Larry


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Thanks. My understanding is the cable can carry the signal either way. To work correctly between two digital devices (sync), one device has to be set as the master and the other the slave. I think that's what you mean, so the signal goes in one direction.


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This is a general comment for noobs - yes one master and one slave but there is no actual signal coordination or duplexing over the fiber or copper. Simply put master and slave are set on the devices with a physical switch, SW setting, or where fiber or copper connector is connected on device. Those modes (master/slave) are not sent or acknowledged over the signal line and clock info is always and only sent one way.

https://www.sweetwater.com/sweetcare/articles/understanding-digital-clocking-for-audio/

But Focusrite, I7, your PC software Audio Device settings and other PC SW use terms like "internal" (not master or slave) because they are really "self-clocking" just means that you, the human, need to ensure all things are set to SAME sample rate because again this is not coordinated over the fiber or copper signal line.

Larry




Last edited by Larry Kehl; 11/08/19 01:00 PM.

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Good clarification and I agree. I believe Focusrite uses "Internal" in the sense of "Master", however, after reading their materials extensively.


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I've given up.

After testing everything I know and working with Focusrite Support (very quick and friendly), I have concluded there is no combination of connections or settings that will make the Roland Integra-7 work via S/PDIF into the Focusrite 18i20 without digital clicks and pops.

I just connected the Integra's analog outputs via TRS cables to the Focusrite, and I'm all set. The sound quality isn't quite as good, but I'll take it to be rid of clicks and pops. Peace at last.

Many thanks to all of you who helped me!

- Matt


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FYI After years of using it I thought that my Behringer V-Amp Pro was dead. I had it connected to my computer via S/PDIF. All of the menus were scrambled and all of the sounds had distortion. Not like yours but more like a guitarist's fuzz pedal. Just for fun I connected it via audio outs and everything worked perfectly.

Maybe S/PDIF isn't as stable as we thought?


Me, it's not about how many times you fail, it's about how many times you get back up.
Cop, that's not how field sobriety tests work.

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Right, Mario. Who know, but I think S/PDIF is stable. I just have my doubts about the particular device I'm using, the Roland Integra-7. My other older Roland hardware synth, a Roland Fantom XR, works just fine in its place. Weird.


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SPDIF is not 'stable' necessarily. As I stated a few pages back, it has no clock signal. It just runs along however it feels, within some reason, at the sample rate that is set by the sending device.

I'm glad you got it sorted out. Your other device that you've used via SPDIF is probably using a different, perhaps more stable, internal clock.

-Scott

Last edited by rockstar_not; 11/10/19 03:42 PM.
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Yes, a few pages. Hard to keep up with all the good advice.

What surprises me is that the Integra was supposed to be an improvement on the Fantom.


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Matt


Since I can't physically test your equipment - it is always possible your unit's digital circuits and outs are bad see page 43 of service manual. You HAVE the service manual (I sent you a link a while ago) if you need it again I will send you the PDF or link (if I cant find again - LOL ) - JUST PM me

but there is also some testing you could do (might not show anything) - see page 17 -19 but need stable signal generator and O'scope (or O'scope SW)

I guess you can't use the USB audio because of all the other gear involved? But then the analog is not BAD and only 1% of you all "golden ears" would ever notice any signal degradation going from DAC to ADC in your chain.

As far as S/PDIF begin "free wheeling" actually that's OK within limits but in general CLOCKS are very HARD, period and that's without embedding audio with clock (S/PDIF)and still expecting listening unit to get it right 100% of every clock tick.

I've work on and with critical systems that make professional audio/video syncs and clocks trivial in comparison, at clock rates that are orders (plural) of magnitude higher than highest rates used on in any studio gear and those clocks are critical to certain human life.






Last edited by Larry Kehl; 11/11/19 11:26 AM.

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Many thanks and yes, I have the service manual from you. I'm just burned out on this right now and I need to make some music. I'll come back to this in the spring! I might also bring my other Integra-7 from my cabin and try that. It would tell me if it's the design, or one is bad.


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Copy and yes MAKE SOME MUSIC (actually make another CD and let us know when it's ready).

Larry


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