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#569560 - 12/09/19 12:52 PM [Band-in-a-Box for Windows] N/A advise on the RealTrack channel: no sound properly
Registered: 11/08/15
Posts: 133
Loc: Bilbao SPAIN
Montxo Offline
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Registered: 11/08/15
Posts: 133
Loc: Bilbao SPAIN
Hello,
what meana N/A in the RT channel.
It is very strange.
A REAL guitar has been sounding well but suddenly it only sound on stops (for example, a chord with two or 3 dots).
IN normal bar, it does not sound.
I have searched for the files in the HD and those are there.

ANything corrupted?

I include an image.

Any help is appreciatted.

[img]https://drive.google.com/open?id=1E2wGon8x3GVikP-SjUatNHGzOP4g7p6B[/img]
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#569564 - 12/09/19 01:02 PM [Band-in-a-Box for Windows] Re: N/A advise on the RealTrack channel: no sound properly [Re: Montxo]
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Matt Finley Offline
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N/A is an abbreviation of "Not Applicable". In BIAB it can also mean Not Available, as in, that RealTrack is not included in the package you purchased. That shouldn't happen in the UltraPak unless the particular RealTrack is only included in a Bonus Pak.

But I have a few questions.

Are you hearing the instrument you want at first, and then it stops playing except for Stops?

Did you do Options, Return to Factory Settings?

You said in your signature you have BIAB 2019. Do you have the latest build for version 2019? Or do you now have 2020? If so, it's critical you get the latest update (704) which corrected an issue with this.
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#569576 - 12/09/19 01:50 PM [Band-in-a-Box for Windows] Re: N/A advise on the RealTrack channel: no sound properly [Re: Montxo]
Registered: 05/16/02
Posts: 5864
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5864
Loc: Victoria, BC
Take a look in the RealTracks Preferences dialog and see if there is a custom RealTracks folder selected, and if it's what you expect. Also, look in the RealTracks Picker and see if those RealTracks just say "N/A" or if they say "N/A (RT Folder)", or something similar. Are you running Band-in-a-Box from the external UltraPAK hard drive?
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#569635 - 12/10/19 01:00 AM [Band-in-a-Box for Windows] Re: N/A advise on the RealTrack channel: no sound properly [Re: Matt Finley]
Registered: 11/08/15
Posts: 133
Loc: Bilbao SPAIN
Montxo Offline
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Registered: 11/08/15
Posts: 133
Loc: Bilbao SPAIN
Originally Posted By: Matt Finley

But I have a few questions.

Are you hearing the instrument you want at first, and then it stops playing except for Stops?

Did you do Options, Return to Factory Settings?

You said in your signature you have BIAB 2019. Do you have the latest build for version 2019? Or do you now have 2020? If so, it's critical you get the latest update (704) which corrected an issue with this.

1 - When starting to prepare the song it has been sounding correctly. Yesterday suddently started to give problems except for Stops.
2- Yes I have returned "to factory settings"
3- BIAB 2019 with latest available build 634

Thanks
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#569652 - 12/10/19 02:57 AM [Band-in-a-Box for Windows] Re: N/A advise on the RealTrack channel: no sound properly [Re: Andrew - PG Music]
Registered: 11/08/15
Posts: 133
Loc: Bilbao SPAIN
Montxo Offline
Apprentice

Registered: 11/08/15
Posts: 133
Loc: Bilbao SPAIN
Originally Posted By: Andrew - PG Music
Take a look in the RealTracks Preferences dialog and see if there is a custom RealTracks folder selected, and if it's what you expect. Also, look in the RealTracks Picker and see if those RealTracks just say "N/A" or if they say "N/A (RT Folder)", or something similar. Are you running Band-in-a-Box from the external UltraPAK hard drive?


RealTracks folder is properly assigned.
RT and RD files are in an external SD 500GB
BIAB is installed on the SD disk of the SURFACE.

I am trying to use 3239:GUITAR, Nylon, Rhythm RumbaFlamencaBallad Ev16 090. It only sound on STOP. last week was sound OK but not now.
If I change to 3240: guitar . it sound correctly.

Now, no N/A indications appear nowhere, but 3239 Guitar only sound on STOPS.

THanks
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BIAB 2020 ULTRAPACK - WIN10
for GIGs: "HP X360 - i7,RAM 16GB " + SSD 500GB for BIAB library

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#569771 - 12/10/19 03:44 PM [Band-in-a-Box for Windows] Re: N/A advise on the RealTrack channel: no sound properly [Re: Montxo]
Registered: 05/16/02
Posts: 5864
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5864
Loc: Victoria, BC
Quote:
no N/A indications appear nowhere


If you click rebuild, does it still show no N/A?
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#569857 - 12/11/19 02:40 AM [Band-in-a-Box for Windows] Re: N/A advise on the RealTrack channel: no sound properly [Re: Andrew - PG Music]
Registered: 11/08/15
Posts: 133
Loc: Bilbao SPAIN
Montxo Offline
Apprentice

Registered: 11/08/15
Posts: 133
Loc: Bilbao SPAIN
Originally Posted By: Andrew - PG Music
Quote:
no N/A indications appear nowhere


If you click rebuild, does it still show no N/A?


After REBUILD , N/A do not appears anymore, but the GUITAR still ONLY SOUND on STOPs. I have tried in 2 different PCs. Both presents the same problems.

Can you check?: 3239:GUITAR, Nylon, Rhythm RumbaFlamencaBallad Ev16 090

Thanks,
Montxo


Edited by Montxo (12/11/19 02:41 AM)
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BIAB 2020 ULTRAPACK - WIN10
for GIGs: "HP X360 - i7,RAM 16GB " + SSD 500GB for BIAB library

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#569920 - 12/11/19 09:28 AM [Band-in-a-Box for Windows] Re: N/A advise on the RealTrack channel: no sound properly [Re: Montxo]
Registered: 05/16/02
Posts: 5864
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5864
Loc: Victoria, BC
Quote:
Can you check?: 3239:GUITAR, Nylon, Rhythm RumbaFlamencaBallad Ev16 090


I am not seeing any issues with RT3239 in my testing. Does the _GIRONA style demo play properly for you?

Perhaps you could freeze a song file that has this problem (Play menu | Freeze..), and either attach it to your forum post, or post a link to it using dropbox/google drive etc. Or you could send as an email attachment to support.
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