Previous Thread
Index
Next Thread
Print Thread
Go To
RealBand
Joined: Mar 2020
Posts: 5
D
Don M Offline OP
Newbie
OP Offline
Newbie
D
Joined: Mar 2020
Posts: 5
I am using BIAB and RealBand 2019, Windows 10 with a Behringer U-Phoria UMC202HD musical interface running to a mixing board.

I have used RealBand since the beginning now with no problems. Just finished a major many-months long musical project. On the very day when the final mix was to begin, RealBand stopped sending a stereo signal. It will not send to the right channel.

Every other program (audacity, computer, internet) - everything - sends a stereo signal to both speakers, to the interface and to the mixing board. Only RealBand will not do so.

I have checked every setting I can find. I have read the manual, looked at every post remotely related on the forums, applied all patches I can find and have updated every driver for everything. The only program not working is RealBand.

I am at a loss as to how to fix this and am under a lot of pressure, as (having been around the block a few times) I have multiple backups of everything, but they are all .SEQ files, so I am stuck.

I posted this to support last week and have not gotten a single reply. Need some serious help asap.

Thanks,

Don McCauley

RealBand
Joined: May 2000
Posts: 21,609
Veteran
Offline
Veteran
Joined: May 2000
Posts: 21,609
Is the MONO button on the mixer activated?

I'm sure you've checked all panning sliders, right?
In the mixer lower right is an adjustment labeled A1 .. are there any effects active there?


Make your sound your own!
.. I do not work here, but the benefits are still awesome
RealBand
Joined: Sep 2001
Posts: 1,986
Expert
Offline
Expert
Joined: Sep 2001
Posts: 1,986
if all else fails why not buy PowerTracks at $49 which will run seq files. that will install fresh and should work fine. its much the same as RealBand but simpler. then rescue your tracks by exporting to wav and/or master/transfer to mp3 in a free program like audacity.

if PowerTracks doesn't work or you've rescued all your tracks, as long as its within 30 days you can get your money for PowerTracks back off PG Music under the 30 day refund deal. sneaky I know but an instant solution. PowerTracks will give you the same mixing ability as RB if your sq tracks are finished

I'm also assuming you save your seq files in a directory that will not be deleted by playing around with RB.

have you tried to reset RealBAnd to factory settings.......I think - and this is cut and pasted from an old thread.............

These are the two files you need to delete or rename.
REALBAND.INI. This file contains most of the global RealBand settings, especially the settings in the Options | Preferences and Options | MIDI Devices dialogs. It also has a list of the most recently accessed song files.

RB.CFG. This file contains information about your sound card
The two files above contain most of your program settings; it is usually only necessary to delete those two files.

Last edited by Bob Calver; 03/27/20 04:13 AM.
RealBand
Joined: May 2000
Posts: 21,609
Veteran
Offline
Veteran
Joined: May 2000
Posts: 21,609
Resetting RB is worth trying.

Just rename the above mentioned files (better than deleting). Relaunch RB. It rebuilds those files again.
Pay attention to any options along the way during install.

If it doesn't work you can delete the newly created files and rename the original files back to what they were.
Then you would be back to where you are now.


Make your sound your own!
.. I do not work here, but the benefits are still awesome
RealBand
Joined: Dec 2017
Posts: 260
Apprentice
Offline
Apprentice
Joined: Dec 2017
Posts: 260
I'm interested to see how this pans out.
I had the same problem a few weeks ago but was unable to resolve it properly, there's a short thread about it ten down from here.
In my attempts to fix it I suspect I made things worse so I did a windows recovery.
The problem went away but was not resolved.
Hope you can get it sorted.

Vintage

RealBand
Joined: Mar 2020
Posts: 5
D
Don M Offline OP
Newbie
OP Offline
Newbie
D
Joined: Mar 2020
Posts: 5
I checked all of that and the settings are good. No effects . . . reset it back to the original state. Also renamed the files and restarted. In short, everything that has been suggested so far.

I would think there would be some way to delete BIAB and REALBAND and do a completely fresh install (although that may not solve the issue) but I don't see anything that tells me how to do that (of course I might have missed it). I walked away from it in the evening, came back to it the next morning and the problem appeared out of nowhere, which makes me think it's most likely Microsoft messing with my system overnight via an update or something. Unfortunately I don't remember if it did an update or when.

I've contacted support several times, not a peep. Looks like it was a mistake to choose this program. Other than the total lack of support however, I love it.

Last edited by Don M; 03/28/20 02:15 AM.
RealBand
Joined: May 2003
Posts: 8,021
Veteran
Offline
Veteran
Joined: May 2003
Posts: 8,021
Take the interface out a d set rb to use the internal sound card a d see if you get stereo. I'm running 10 outs with no issues.


John
ESI Gigaport HD+
Lenovo Turion II /4 Gig Ram/ Win7x64 be
15.6" Monitor
"The only Band is a Real Band"
www.wintertexaninfo.com/BANDS/JohnnyD.php
RealBand
Joined: Dec 2017
Posts: 260
Apprentice
Offline
Apprentice
Joined: Dec 2017
Posts: 260
FYI when I was trying to fix this;
1. Installed RB again over the existing version, no change.
2. Deleted existing version and made a fresh install, no change.

Under the current climate I wouldn't expect much from PGM support, but that aside, I have found their response to be somewhat patchy. I'm still waiting for help with an issue I raised in November 2019, but received great help when I had difficulty logging into the forum after the Windows Recovery.

You'll probably get good advice from the resident gurus on this forum.

Good luck
Vintage

RealBand
Joined: Sep 2001
Posts: 1,986
Expert
Offline
Expert
Joined: Sep 2001
Posts: 1,986
still suggest the PowerTracks solution to get you out of the hole with your deadline

RealBand
Joined: May 2000
Posts: 21,609
Veteran
Offline
Veteran
Joined: May 2000
Posts: 21,609
At the time of my post, Chat support is open.
Right top corner of screen.
Using this path to support sometimes helps (chat).

Attached Files (Click to download or enlarge) (Only available when you are logged in)
Chat.jpg (41.54 KB, 68 downloads)

Make your sound your own!
.. I do not work here, but the benefits are still awesome
RealBand
Joined: Mar 2020
Posts: 5
D
Don M Offline OP
Newbie
OP Offline
Newbie
D
Joined: Mar 2020
Posts: 5
Thanks to everybody who responded. The following might help somebody in the future . . .

I did a Windows RESTORE. This takes the operating system back to a point in the past, before updates, etc. When this is done, Windows 10 gives an information screen regarding what will be affected by going back to that point in the past. Guess what was affected . . . BIAB, RealBand and RealTek drivers.

Long story short - did the restore, everything worked as it did before. Got the final mix, made 3 redundant backups and the saga ends.

Thanks again.

RealBand
Joined: May 2003
Posts: 8,021
Veteran
Offline
Veteran
Joined: May 2003
Posts: 8,021
RB is fine. Has to be something else.


John
ESI Gigaport HD+
Lenovo Turion II /4 Gig Ram/ Win7x64 be
15.6" Monitor
"The only Band is a Real Band"
www.wintertexaninfo.com/BANDS/JohnnyD.php
RealBand
Joined: May 2000
Posts: 21,609
Veteran
Offline
Veteran
Joined: May 2000
Posts: 21,609
Thanks for the update.
Please edit your Topic subject and mark as resolved as it may help others


Make your sound your own!
.. I do not work here, but the benefits are still awesome
RealBand
Joined: Dec 2003
Posts: 20,645
Veteran
Offline
Veteran
Joined: Dec 2003
Posts: 20,645
My money is on a Win 10 update messing up the RealTek drivers.


Me, it's not about how many times you fail, it's about how many times you get back up.
Cop, that's not how field sobriety tests work.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
Previous Thread
Next Thread
Go To

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!

If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.

A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."

"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."

"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."

Happy Easter! Holiday Hours...

2024 is well underway - it's already Easter Weekend!

Our Customer Service hours this weekend are:

Friday, March 29: 8-4
Saturday, March 30: 8-4
Sunday, March 31: closed

Regular hours resume Monday, April 1st - no joke!

Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!

The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!

There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.

If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.

We hope you find some inspiration from this amazing collection of User Showcase Songs!

Congratulations to the 2023 User Showcase Award Winners!

We've just announced the 2023 User Showcase Award Winners!

There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.

Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.

Thank you to everyone who has contributed!

Video: Volume Automation in Band-in-a-Box® 2024 for Windows®

We've created a video to help you learn more about the Volume Automation options in Band-in-a-Box® 2024 for Windows.

Band-in-a-Box® 2024: Volume Automation

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#volume-automation

Video: Audio Input Monitoring with Band-in-a-Box® 2024 for Windows®

We've created this short video to explain Audio Input Monitoring within Band-in-a-Box® 2024, and included some tips & troubleshooting details too!

Band-in-a-Box® 2024: Audio Input Monitoring

3:17: Tips
5:10: Troubleshooting

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#audio-input-monitoring

Video: Enhanced Melodists in Band-in-a-Box® 2024 for Windows®!

We've enhanced the Melodists feature included in Band-in-a-Box® 2024 for Windows!

Access the Melodist feature by pressing F7 in the program to open the new MultiPicker Library and locate the [Melodist] tab.

You can now generate a melody on any track in the program - very handy! Plus, you select how much of the melody you want generated - specify a range, or apply it to the whole track.

See the Melodist in action with our video, Band-in-a-Box® 2024: The Melodist Window.

Learn even more about the enhancements to the Melodist feature in Band-in-a-Box® 2024 for Windows at www.pgmusic.com/manuals/bbw2024upgrade/chapter3.htm#enhanced-melodist

Forum Statistics
Forums66
Topics81,398
Posts732,534
Members38,442
Most Online2,537
Jan 19th, 2020
Newest Members
danielsk, Mark Morgan, zagrajbarke, Ernest J, Izzy
38,442 Registered Users
Top Posters(30 Days)
MarioD 200
Al-David 124
DC Ron 115
rsdean 85
dcuny 85
Today's Birthdays
(charlie), WobblyGstring
Powered by UBB.threads™ PHP Forum Software 7.7.5