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#588486 - 03/29/20 10:11 AM [Help! Tech S.O.S (Off topic)] New Sound Card Serious Hassles
Registered: 04/04/18
Posts: 84
goofeyfoot Offline
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Registered: 04/04/18
Posts: 84
I have had a world of problems with both BIAB and RB.

Yesterday I got a new EVCA Soundcard in hopes of improving things and now nothing works. I get either no sound, garbled sound, crashes, or whatever no matter what settings I try.

Can someone tell me what all these bleeping settings are supposed to look like to get things going? There are way too many of those to guess. I am not a computer person so all that stuff is meaningless to me. I don't want to just guess.

I already tried MME and ASIO and both have problems, although MME is the worst of the two.

Thanks.

Michael

PS. Now RB won't even start. I select an audio option as in ANY option and I get instant lock up crash, division by zero errors or whatever.

Jeez.



Edited by goofeyfoot (03/29/20 10:20 AM)
_________________________
AMD X570 Plus 2.80 GHZ; RAM = 32.00 GB; 64 Bit Operating System, x64 based processor; Windows 10; Focusrite 8i18 External Card; Real Band; Band in a Box; Coyote Forte Wave Table; Oxygen 49 MIDI Controller

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#588492 - 03/29/20 11:14 AM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 20171
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I’m not familiar with that brand, but without question you will want to use the ASIO driver.

Find the ASIO buffer settings. Try 512 to start. Then move up or down to find a place where it is the lowest without the sound breaking up or crackling.
_________________________
BIAB 2020 Win Audiophile & 2020 Mac UltraPak. Software: Cakewalk, Adobe Audition CC, Notion; Win 10 64 Pro. Hardware: custom i7 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#588519 - 03/29/20 01:14 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 04/04/18
Posts: 84
goofeyfoot Offline
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Registered: 04/04/18
Posts: 84
I tried all of that. It does work pretty good in ASIO but only for about five minutes. Then everything crashes. Right to desktop.

Also when I render out some work into a wave file, sometimes the wave won’t play on Audacity or something like that. The play curser just doesn’t move. Then if I log out of the windows session and log back in everything works fine. So something weird is going on. Something beyond the settings. I’m actually getting corrupt wave files plus the system is crashing to desktop.
_________________________
AMD X570 Plus 2.80 GHZ; RAM = 32.00 GB; 64 Bit Operating System, x64 based processor; Windows 10; Focusrite 8i18 External Card; Real Band; Band in a Box; Coyote Forte Wave Table; Oxygen 49 MIDI Controller

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#588524 - 03/29/20 01:59 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 12/27/03
Posts: 13897
Loc: Hamlin NY
MarioD Online   content
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Registered: 12/27/03
Posts: 13897
Loc: Hamlin NY
Is there anything running in the background? When I work in my music I turn off my antivirus, anti-malwarebytes, and disable my Ethernet card via the device manager.

Did you disable your motherboard sound card? It is probably a Realtek sound card. Having it and your EVCA card on at the same time can cause problems. It did here with my Roland Octa-Capture.

Have you run a full check for viruses? This would include using these free programs along with your antivirus:

1- https://www.bleepingcomputer.com/download/rkill/
2- https://www.bleepingcomputer.com/download/adwcleaner/
3- https://www.ccleaner.com/ccleaner

Run in this order ccleaner, rkill, adwcleaner, your antivirus.

Good luck and I hope this helps.
_________________________
It has been a joy being quarantined with my wife. We've caught up on all the things I have done wrong in our 53 years of marriage!

64 bit Win 10 Pro, the latest BiaB and RB, Roland Octa-Capture audio interface, a ton of software and some hardware.

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#588526 - 03/29/20 02:04 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 12/20/16
Posts: 898
Loc: Gold Coast, Queensland, Austra...
Teunis Offline
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Registered: 12/20/16
Posts: 898
Loc: Gold Coast, Queensland, Austra...
Are you attempting to open more than one program at a time using ASIO? You cannot open say BIAB and Audacity (or any other program) at the same time if both are using the ASIO driver. The way around that is to only run programs you use for recording using ASIO. For example, if you never use Audacity to record stuff set it up for WAS or whatever. ASIO reduces the delay time (latency) of the recorded message playing back to you as you record. However, that is not an issue if only playing back.

Just a thought

Tony


Edited by Teunis (03/29/20 02:07 PM)
_________________________
HP i7-4770 16GB 512G SSD, Win 10 Home,
Roland Quad Capture, Launchkey 61, Maton CW80, Telecaster + more
BB 2020(713) RB 2020(2), CakeWalk by BandLab, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 3 + more

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#588539 - 03/29/20 02:52 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 04/04/18
Posts: 84
goofeyfoot Offline
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Registered: 04/04/18
Posts: 84
Thanks a lot for all the advice.

I’m not sure exactly what I’m doing wrong. I have been using iTunes or perhaps audacity to play back the wave files. I also end up having more than one program open using sound that way. So Audacity might be open at the same time as real band. Interesting that real Band gives you the opportunity to “test“ the wave file. How are you supposed to test the wave file if you can’t open audacity at the same time?

OMG I am so confused.

One interesting fact is that once I lunch the sound card so that I get no sound. I have to log out and then log back in as myself. Then the sound card comes back to life. So something about activating the sound card in more than one application is causing a problem. This is very weird.
_________________________
AMD X570 Plus 2.80 GHZ; RAM = 32.00 GB; 64 Bit Operating System, x64 based processor; Windows 10; Focusrite 8i18 External Card; Real Band; Band in a Box; Coyote Forte Wave Table; Oxygen 49 MIDI Controller

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#588544 - 03/29/20 03:05 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 12/20/16
Posts: 898
Loc: Gold Coast, Queensland, Austra...
Teunis Offline
Expert

Registered: 12/20/16
Posts: 898
Loc: Gold Coast, Queensland, Austra...
Ok you are not using Audacity to record and therefore not worried about latency in Audacity so in the settings set the driver to a driver other than ASIO. What I’ve always done is export (render) to a wav shut down say BIAB or my DAW and then play the song in whatever. If I’m just playing back in media player this is not an issue because media player is not using ASIO. Actually I think in my case Audacity is not set up to use ASIO either.

But, I cannot use BIAB and Reaper at the same time (or Cakewalk) because they use ASIO. If I do need to flip between I’ll set one up to not use ASIO. Even BIAB can be setup to not run ASIO unless you are recording in it or using keyboard and playing through it.

There are many ways to skin a cat. Only use ASIO on programs where you are recording.

Chin up once you see it, it all becomes easy.

Tony



Edited by Teunis (03/29/20 03:07 PM)
_________________________
HP i7-4770 16GB 512G SSD, Win 10 Home,
Roland Quad Capture, Launchkey 61, Maton CW80, Telecaster + more
BB 2020(713) RB 2020(2), CakeWalk by BandLab, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 3 + more

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#588547 - 03/29/20 03:18 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 10/31/08
Posts: 16566
Loc: Australia
Noel96 Offline
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Registered: 10/31/08
Posts: 16566
Loc: Australia
Hi Michael,

Just to make sure that this has no impact, it is wise to double-check "Run as administrator". This is different than logging into Windows as administrator.

To start up either BIAB or RB, right-click on the startup icon and select "Run as administrator". This gives Windows additional privileges. On my system, I need to do this as RB crashes otherwise.

Also.... what version of BIAB do you have and what version of Windows are you running?

Lastly, when you installed the soundcard, did you go into the BIOS settings and disable any on-board soundcard? If you didn't, this could be creating issues.

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#588555 - 03/29/20 04:10 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 04/04/18
Posts: 84
goofeyfoot Offline
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Registered: 04/04/18
Posts: 84
I am using windows 10. I have a 2020 versions of the PG software, band in a box and real bad.

I didn’t disable the other card in BIOS but I did delete it in the device manager. It is disabled.
_________________________
AMD X570 Plus 2.80 GHZ; RAM = 32.00 GB; 64 Bit Operating System, x64 based processor; Windows 10; Focusrite 8i18 External Card; Real Band; Band in a Box; Coyote Forte Wave Table; Oxygen 49 MIDI Controller

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#588556 - 03/29/20 04:23 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 10/31/08
Posts: 16566
Loc: Australia
Noel96 Offline
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Registered: 10/31/08
Posts: 16566
Loc: Australia
Hi Michael,

As far as I'm aware, and someone will correct me if I'm wrong, deleting the soundcard in Device Manager simply removes the driver. When you start up Windows, it's likely that Windows will automatically install a driver for it. Even if it doesn't, the computer still 'sees' the soundcard as present.

By disabling the on-board soundcard in the BIOS settings, you remove it from being 'seen' by the computer. This is what I always do. I've never had much luck getting two soundcards working -- it creates all sorts of audio problems for me -- so I set my system so that it can only see a single soundcard.

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#588563 - 03/29/20 04:41 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 04/04/18
Posts: 84
goofeyfoot Offline
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Registered: 04/04/18
Posts: 84
The end. I cant even save a file without crashing Nothing else is running. Running as admin . Etc. I have reinstalled the program.

In short I have done absolutely everything that I’m going to do. Somethings definitely wrong with this machine or whatever.
_________________________
AMD X570 Plus 2.80 GHZ; RAM = 32.00 GB; 64 Bit Operating System, x64 based processor; Windows 10; Focusrite 8i18 External Card; Real Band; Band in a Box; Coyote Forte Wave Table; Oxygen 49 MIDI Controller

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#588564 - 03/29/20 04:42 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 12/27/03
Posts: 13897
Loc: Hamlin NY
MarioD Online   content
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Registered: 12/27/03
Posts: 13897
Loc: Hamlin NY
Originally Posted By: goofeyfoot
I am using windows 10. I have a 2020 versions of the PG software, band in a box and real bad.

I didn’t disable the other card in BIOS but I did delete it in the device manager. It is disabled.


I gotta love that typo!
_________________________
It has been a joy being quarantined with my wife. We've caught up on all the things I have done wrong in our 53 years of marriage!

64 bit Win 10 Pro, the latest BiaB and RB, Roland Octa-Capture audio interface, a ton of software and some hardware.

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#588565 - 03/29/20 04:43 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
Noel, I concur. I disable a device in Device Manager, not delete it (uninstall), because Windows in its wisdom will just put it back. The classic example is the HD audio for my monitor (as in, screen). Every Windows update, they reactivate it, and I disable it again.

Having said that, I doubt this is the cause of the problem here. At most, it sucks up some resources so you might get a few fewer tracks maximum in a DAW, for example.

EDIT: I just checked. Wouldn't you know it, but Windows just updated recently and there it was again. I just disabled it.



Edited by Matt Finley (03/29/20 04:47 PM)
_________________________
BIAB 2020 Win Audiophile & 2020 Mac UltraPak. Software: Cakewalk, Adobe Audition CC, Notion; Win 10 64 Pro. Hardware: custom i7 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#588569 - 03/29/20 04:49 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
Originally Posted By: goofeyfoot
The end. I cant even save a file without crashing Nothing else is running. Running as admin . Etc. I have reinstalled the program.

In short I have done absolutely everything that I’m going to do. Somethings definitely wrong with this machine or whatever.

Do you know that your new soundcard is compatible with your motherboard and/or CPU type and/or graphics cards? These incompatibilities are rare but they do exist, and Google will find disgruntled users.

Oh, and could you post a link to the exact model soundcard you bought?
_________________________
BIAB 2020 Win Audiophile & 2020 Mac UltraPak. Software: Cakewalk, Adobe Audition CC, Notion; Win 10 64 Pro. Hardware: custom i7 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#588572 - 03/29/20 04:59 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 04/04/18
Posts: 84
goofeyfoot Offline
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Registered: 04/04/18
Posts: 84
It is EVGA Nu Audio
_________________________
AMD X570 Plus 2.80 GHZ; RAM = 32.00 GB; 64 Bit Operating System, x64 based processor; Windows 10; Focusrite 8i18 External Card; Real Band; Band in a Box; Coyote Forte Wave Table; Oxygen 49 MIDI Controller

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#588573 - 03/29/20 05:07 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
Originally Posted By: goofeyfoot
It is EVGA Nu Audio
Thanks. I'll just come out and say it: this is an inexpensive card intended for computer gamers. The reviews I saw were not favorable for high-quality audio uses.
_________________________
BIAB 2020 Win Audiophile & 2020 Mac UltraPak. Software: Cakewalk, Adobe Audition CC, Notion; Win 10 64 Pro. Hardware: custom i7 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#588576 - 03/29/20 05:26 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 04/04/18
Posts: 84
goofeyfoot Offline
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Registered: 04/04/18
Posts: 84
Ok. Then what card to get?
_________________________
AMD X570 Plus 2.80 GHZ; RAM = 32.00 GB; 64 Bit Operating System, x64 based processor; Windows 10; Focusrite 8i18 External Card; Real Band; Band in a Box; Coyote Forte Wave Table; Oxygen 49 MIDI Controller

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#588582 - 03/29/20 05:44 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 20171
Loc: Hudson Valley & Lake George NY
I’m not a good source for that. All my equipment is pro level. Others here will have more current and relevant suggestions.

Can you return your card? What’s your budget?
_________________________
BIAB 2020 Win Audiophile & 2020 Mac UltraPak. Software: Cakewalk, Adobe Audition CC, Notion; Win 10 64 Pro. Hardware: custom i7 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#588586 - 03/29/20 06:00 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 04/04/18
Posts: 84
goofeyfoot Offline
Enthusiast

Registered: 04/04/18
Posts: 84
Oh yes I just got the card the other day so I could take it back anytime within 30 days. As far as budget is concerned I’m a hobbyist but I want tthe thing to work. So I don’t want total junk. I’m not going to make a movie soundtracks or anything important.
_________________________
AMD X570 Plus 2.80 GHZ; RAM = 32.00 GB; 64 Bit Operating System, x64 based processor; Windows 10; Focusrite 8i18 External Card; Real Band; Band in a Box; Coyote Forte Wave Table; Oxygen 49 MIDI Controller

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#588588 - 03/29/20 06:12 PM [Help! Tech S.O.S (Off topic)] Re: New Sound Card Serious Hassles [Re: goofeyfoot]
Registered: 10/31/08
Posts: 16566
Loc: Australia
Noel96 Offline
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Registered: 10/31/08
Posts: 16566
Loc: Australia
Michael,

Prior to getting the new soundcard, did BIAB/RB work correctly?

Regards,
Noel
_________________________
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