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Band-in-a-Box for Macintosh
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Joined: Jul 2000
Posts: 6,100
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Joined: Jul 2000
Posts: 6,100 |
I have a customer who bought Sherry Mayrent's Klezmer song/style disk. Here is the situation - It's probably installed correctly as the styles show up in the song picker
- The .ls3 file and the .txt file that belong in the Data folder and it's sub folders are in their proper places
- She has the latest bug fix release of BiaB/Mac
- If she loads a song, the style both loads along with it and plays with no problem
- PROBLEM: However, if she loads a style via the style picker, BiaB crashes
Does anyone have any idea about how I can help this customer? Thanks, Notes
Bob "Notes" Norton  Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Band-in-a-Box for Macintosh
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Joined: Aug 2011
Posts: 10,126
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Joined: Aug 2011
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Bob,
No idea but knowing the computer's operating system version number and what year Band-in-a-Box program she has will help get better responses from the Mac users.
Jim Fogle - 2024 BiaB (1111) RB (5) Ultra+ PAK DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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Band-in-a-Box for Macintosh
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Joined: Apr 2009
Posts: 1,242
Expert
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Expert
Joined: Apr 2009
Posts: 1,242 |
Hi Bob,
The first thing I would ask the customer to do is to get a crash log so you could post it here.
If you have them navigate to and launch "/Applications/Utilities/Console.app", then in the column on the left click on "User Reports".
There you will see all the BIAB crashes listed by date.
If they select an entry, the crash log shows in the right side of the window, then they can copy/paste it in an email to you.
If you can post the log here or send it to PG support, the PG folks can probably help, they are really good a deciphering the crash logs.
Hopefully this helps !
- Jay
MacPro 5,1/12 core@3.46GHz -- OS X 10.14.6 -- ATI 7970 -- 32 Gig RAM -- Crucial 500GB OS SSD -- Samsung EVO 1TB Audio/Sample SSD -- BIAB 2023 -- Logic Pro X -- Cubase Elements 11 -- Too many plugins
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Band-in-a-Box for Macintosh
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Joined: Jul 2000
Posts: 6,100
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OP
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Joined: Jul 2000
Posts: 6,100 |
Thanks.
Her operating system is Catalina 10.15.5 and as you know, it’s BAIB 2020.
I've asked her for permission to post the crash log. I wouldn't post anything without permission.
It's a .pdf 26 pages long so if she says OK I'll upload it to my site and post a link here.
Bob
Last edited by Notes Norton; 06/16/20 12:52 PM.
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Band-in-a-Box for Macintosh
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Joined: Apr 2009
Posts: 1,242
Expert
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Expert
Joined: Apr 2009
Posts: 1,242 |
Hey Bob, It was probably good that you got permission before posting it sorry I didn't think of that. Although since Apple went to anonymous UUID#'s there isn't anything personal in the logs anymore (but better safe than sorry). The first and third files are actually the ones I was alluding to in my longwinded description of how to capture them.  the other files are useful if it is captured while the actual crash is happening (which doesn't seem to be the case with those), but that's OK. I can see that thread 10 crashed in the first log that you posted, and it was thread 13 in the third file with the exact same crash. Hopefully the PG folks can figure out what's going on there, as my knowledge of reading crash logs is limited. I can usually spot crashes caused by plugins and that sort of thing, but that crash looks pretty integral to BIAB itself. Maybe, if you know which of the .sty files this is happening on, you could send a copy of the style files themselves along with the first and third log files to support@pgmusic.com . Sorry I couldn't be of any more help.  - Jay
MacPro 5,1/12 core@3.46GHz -- OS X 10.14.6 -- ATI 7970 -- 32 Gig RAM -- Crucial 500GB OS SSD -- Samsung EVO 1TB Audio/Sample SSD -- BIAB 2023 -- Logic Pro X -- Cubase Elements 11 -- Too many plugins
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
Can you send the style to beta@pgmusic.com?
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2000
Posts: 6,100
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OP
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Joined: Jul 2000
Posts: 6,100 |
Thanks Andrew.
I'll send it along with an explanation.
Bob
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
Thanks for the report. The crash happens not when loading one of these styles, but when auditioning (either by double-clicking or via the green play button in the StylePicker) a style with a % symbol in the filename that does not have an audition file on the local disk. Since there are no audition files on the disk, it wants to search online, and gets stuck on the percent symbol.
StylePicker --> Actions --> Dialog Options --> uncheck "Use Internet". This will prevent the crash from happening. Alternatively, you could have audition files on disk. They are .m4a files with the same name as the .sty. These get saved in RealTracks/Data/Style Demos Audio.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2000
Posts: 6,100
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OP
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Joined: Jul 2000
Posts: 6,100 |
Thanks Andrew.
I just turned my computer on, thunderstorms have been raging all day. It's the rainy season down here so I'm used to these kinds of days. They make everything outdoors nice and green.
I'll forward this to my customer, I'm sure she will be thrilled.
Again, thanks for the quick help.
I rarely need PG Music service, but when I do, I am always impressed and satisfied with the outcome. You all are the best.
Bob
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Band-in-a-Box for Macintosh
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Joined: Jul 2000
Posts: 6,100
Veteran
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OP
Veteran
Joined: Jul 2000
Posts: 6,100 |
I just heard from our mutual customer.
Your work around does it, it's not crashing!!!!!
Thanks again,
Bob
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Congratulations to the 2023 User Showcase Award Winners!
We've just announced the 2023 User Showcase Award Winners!
There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
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