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#624563 - 11/23/20 10:18 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: axlchang]
Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
There are a couple of things you should try.

1. Duplicate your Band-in-a-Box/Preferences folder to save a backup of it, then delete the contents of Preferences.

2. Try running Band-in-a-Box.

3. Close and then try to open it again. Does it open the second time?

4. If not, delete the Preferences again and open. When the program is running, go to the Plugins window, and check to see what third party plugins you have (i.e. other than Apple plugins). Try adding them to the exclude list, and then try running Band-in-a-Box again. Please let us know the details of what you find.
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#624575 - 11/24/20 12:09 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: Andrew - PG Music]
Registered: 07/07/16
Posts: 90
Loc: Texas
Mr.BobaLew Offline
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Registered: 07/07/16
Posts: 90
Loc: Texas
Added safemode.txt to Preferences. It works. Thanks.

Opening the "Plugins Dialog" crashes BIAB.

So, SAFEMODE and don't touch "Plugins Dialog".



Edited by Mr.BobaLew (11/24/20 12:11 AM)
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#624710 - 11/24/20 11:26 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: Mr.BobaLew]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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Registered: 03/10/20
Posts: 28
Loc: California
thank you for that. I created a plain txt file named as "safemode", seems working, however, it shows "safemode" on the screen as starting BIAB, I wanna ask what is the difference between "safemode" and other modes. Any function was stopped?
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#624832 - 11/24/20 04:27 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/28/14
Posts: 58
Yendog Offline
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Registered: 03/28/14
Posts: 58
I can confirm that removing the preferences folder will allow the program to open at least.

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#624843 - 11/24/20 05:56 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 09/28/14
Posts: 159
Loc: Chicago and Twin Cities
ChicagoBob Offline
Apprentice

Registered: 09/28/14
Posts: 159
Loc: Chicago and Twin Cities
try deleting the preference files and start again. Worked for me

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#624868 - 11/24/20 06:45 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: ChicagoBob]
Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Hi,

Thanks for the replies.

Quote:
..it shows "safemode" on the screen as starting BIAB, I wanna ask what is the difference between "safemode" and other modes. Any function was stopped?


Yes, if you see 'safemode' on the splash screen, that confirms it's working. This is mainly a troubleshooting mode. It runs the program as if it's at factory settings, so it will indeed ignore your personal settings. Mainly it is a convenient way to try the program with the default configuration without having to trash your preferences. So it's not a "long term" solution (safemode.txt in the Preferences folder).

The other way to get to factory settings is to just delete the contents of your Preferences folder. Prior to doing that, you should duplicate the folder (click on it and press Command+d, and name it something like Preferences_backup_11-24-2020) then you have the option of restoring your preferences later if need be and you don't need to worry about accidentally deleting an important file.

The reason I asked the specific questions in my last post, is that (a) it seems that some people need to clear the Preferences each time they boot the program, and (b) this seems to be a plugin related problem.

Quote:
Opening the "Plugins Dialog" crashes BIAB.


Are others able to open the Plugins dialog? And if so, can you check the list of plugins and try excluding (non-Apple) plugins and see if that fixes the problem?
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PG Music Inc.

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#624906 - 11/24/20 10:34 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: Andrew - PG Music]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?
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#624910 - 11/24/20 11:11 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: axlchang]
Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Quote:
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?


Thank you, and can you access the Plugins dialog? Please add those two plugins to the exclude list (or one at a time to test). here is a button in the Plugins dialog to do this. Does this stop the crash from happening?
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PG Music Inc.

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#625049 - 11/25/20 09:19 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: Andrew - PG Music]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
Originally Posted By: Andrew - PG Music
Quote:
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?


Thank you, and can you access the Plugins dialog? Please add those two plugins to the exclude list (or one at a time to test). here is a button in the Plugins dialog to do this. Does this stop the crash from happening?


I will try then. Fortunately, I don't need the plugins inside the BIAB, will test if there is no issues when I take BIAB as a plugin for Cubase. Thanks.

Do you have any plan of a updating version for that issue?
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#625082 - 11/25/20 11:44 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: axlchang]
Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Hello,

Quote:

I will try then. Fortunately, I don't need the plugins inside the BIAB, will test if there is no issues when I take BIAB as a plugin for Cubase. Thanks.


First question, is if you exclude the plugins does this prevent the crash from happening? I am not saying that this is a permanent solution for you, however your answer will assist us in determining the cause of this problem.

Quote:
Do you have any plan of a updating version for that issue?


Yes we plan to fix compatibility issues with Big Sur.
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PG Music Inc.

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#625089 - 11/25/20 12:39 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/12
Posts: 130
Loc: Sweden
Alexander Paul Offline
Apprentice

Registered: 03/10/12
Posts: 130
Loc: Sweden
Going to /Applications/Band-in-a-Box/Preferences and deleting the contents of that folder fixed the issue for me.
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#625092 - 11/25/20 12:48 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
Sorry but how to put them into exclude list? By clicking the plugin icon, I saw everything was in the exclude list already. Can you help me for that?
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MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

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#625094 - 11/25/20 12:50 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
got it, just check the plugins inside the exclude list. will let you know what will be happened.
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MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

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#625095 - 11/25/20 12:56 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
by doing that, seems work! I deleted all files inside preference including the safemode.txt. Closed and reopened several times, everything fine now. Will tell you if any problem occurs in the future.
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MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

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#625096 - 11/25/20 01:00 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
one more bug here. When importing an audio clip, seems no supporting drag function, takes forever, the only way is to click "import audio...". As opening the file window after clicking that, the size of the windows is out of ratio, the width of the window was changed to very big, out of the screen, needs to scroll the mouse to the right many times before getting the button of "cancel" or "OK"
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#625106 - 11/25/20 02:10 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: axlchang]
Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5500
Loc: Victoria, BC
Glad to hear that it's at least booting reliably for you now. Thanks for testing that. I'm sure you have done this already, but you should also check with the plugin manufacturers for Big Sur news/updates.

Regarding the audio edit window, in my testing on Big Sur 11.1 beta, drag and drop to the Audio Edit window appears to be working, although I notice that it is a little "finicky" - e.g. if I start dragging and wait too long before releasing the mouse button, then it doesn't work. If I drag and drop quickly it does work. Also I do not have any issue with the size and/or placement of the confirmation dialog...
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PG Music Inc.

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#626874 - 12/01/20 05:31 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/28/14
Posts: 58
Yendog Offline
Enthusiast

Registered: 03/28/14
Posts: 58
Just FYI it will open once.. maybe a couple times but then you have to removed the files in preference folder again.

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#626934 - 12/02/20 01:47 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 02/03/18
Posts: 25
Loc: Germany
PLS Offline
Enthusiast

Registered: 02/03/18
Posts: 25
Loc: Germany
It's truly unfortunate that none of the issues reported in this thread have been detected and corrected preferably during the long period the Beta version of Big Sur was made available or alternatively immediately after its release, as it happened with pretty much all the other programs I own for Mac.

BIAB is not only (and by far) the most expensive software I have but it is also the one I use professionally on a daily basis. Having been afflicted by pretty much all the situations mentioned above and despite my tolerance to all that magenta and the partial and temporary fix of deleting the preference files, in its current state BIAB is not reliable and surely not fun to use.

So I'd like to leave a strong word of encouragement to BIAB's developers in the hope that very soon they'll manage to fix it so that we, the paying customers, can go back to a trouble free usage of this wonderful software.

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#627119 - 12/02/20 06:55 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: PLS]
Registered: 03/28/14
Posts: 58
Yendog Offline
Enthusiast

Registered: 03/28/14
Posts: 58
PLS... I have to agree. I have to hope this is the absolute priority of all the engineers over there.. I use this program every day professionally as well and it's been an absolute disaster trying to use it even remotely normal. :-(

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#627149 - 12/02/20 08:51 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: PLS]
Registered: 05/19/20
Posts: 1302
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1302
Loc: Victoria, BC
Originally Posted By: PLS
It's truly unfortunate that none of the issues reported in this thread have been detected and corrected preferably during the long period the Beta version of Big Sur was made available or alternatively immediately after its release, as it happened with pretty much all the other programs I own for Mac.


This issue We have been testing Band-in-a-Box on Big Sur and Apple ARM hardware for some time now, basically ever since the first Beta version was available to us, and we had nearly zero problems with it. None of the issues with crashes or pink colours popped up for us at all. Unfortunately, the public release version of Big Sur is not the same as the beta, meaning that we were unable to test on the public version before it was released.

There will be announcements and a build update when these compatibility issues are resolved, likely sometime in December.
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