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#626324 - 11/29/20 05:10 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: axlchang]
Registered: 05/16/02
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Andrew - PG Music Offline
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You may have a RealTracks 155-205 disk image, and if so you could look in the RealTracks Packages folder. If there isn't a log there, that is a pretty good indication that you didn't install it, and so you could do that now. If there is, you could open it with a text editor and see what it says.
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#626586 - 11/30/20 10:40 AM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: Andrew - PG Music]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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Registered: 03/10/20
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Loc: California
Sorry but a little bit confused about that. Where is the RealTracks Packages folder? So I need to download 155-205 for that?
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#626591 - 11/30/20 11:00 AM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: axlchang]
Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Andrew - PG Music Offline
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Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Quote:
Sorry but a little bit confused about that. Where is the RealTracks Packages folder? So I need to download 155-205 for that?


Ok, I made the assumption that you had the UltraPAK and have downloaded the RealTracks from your account and that's how you installed them. If so, you would have that DMG file on your computer, and on it you would have the folder I mentioned. So how DID you install the files? Do you have an UltraPAK USB hard drive? If so, you could run the Setup on that hard drive, and it should sync up all the files that you are missing on your internal HD.


Edited by Andrew - PG Music (11/30/20 11:01 AM)
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#626593 - 11/30/20 11:11 AM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: jbtaj]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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Registered: 03/10/20
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Loc: California
got it. I'm UltraPAK user of 2020 both windows and Mac. For the issue of installation, I just download all the file at the webpage of "my products". However, after installation, I just deleted the dmg/pkg file.

So do I need to download again?
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#626599 - 11/30/20 11:40 AM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: jbtaj]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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Registered: 03/10/20
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Loc: California
good news, I reinstalled 155-205, and on the style picker, I used "rebuild", then no more N/A, I think the problem was resolved. But I wanna ask, I need do the same on all n/a styles? that should be a huge task...
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#626608 - 11/30/20 12:03 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: jbtaj]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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Registered: 03/10/20
Posts: 28
Loc: California
also, try another style after reinstalling the extra packs, it shows everything fine for the tracks inside, but another issue occurred, refer to the images I uploaded pls.


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#626609 - 11/30/20 12:04 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: axlchang]
Registered: 03/10/20
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axlchang Offline
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Registered: 03/10/20
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Loc: California
another image.


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#626626 - 11/30/20 12:40 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: jbtaj]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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------ Mon Nov 30 11:31:51 PST 2020 ------
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 155-159.pkg
installer: Package name is RealTracks Sets 155-159 installer: Installing at base path / installer: The install was successful.
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 160-164.pkg
installer: Package name is RealTracks Sets 160-164 installer: Installing at base path / installer: The install was successful.
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 165-169.pkg
installer: Package name is RealTracks Sets 165-169 installer: Installing at base path / installer: The install was successful.
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 170-175.pkg
installer: Package name is RealTracks Sets 170-175 installer: Installing at base path / installer: The install was successful.
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 176-181.pkg
installer: Package name is RealTracks Sets 176-181 installer: Installing at base path / installer: The install was successful.
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 182-187.pkg
installer: Package name is RealTracks Sets 182-187 installer: Installing at base path / installer: The install was successful.
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 188-193.pkg
installer: Package name is RealTracks Sets 188-193 installer: Installing at base path / installer: The install was successful.
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 194-199.pkg
installer: Package name is RealTracks Sets 194-199 installer: Installing at base path / installer: The install was successful.
---
Installing /Volumes/RealTracks Sets 155-205/RealTracks Packages/RealTracks Sets 200-205.pkg
installer: Package name is RealTracks Sets 200-205 installer: Installing at base path / installer: The install was successful.
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#626665 - 11/30/20 03:46 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: axlchang]
Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Andrew - PG Music Offline
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Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Thanks... we can be pretty confident that the files are installed now if they weren't before. Could you try running that Band-in-a-Box 2020 (420) patch again just in case there are now any permissions issues. Then, check again for the existence of the .ST2 file in your Soloists folder...
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#626675 - 11/30/20 04:30 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: jbtaj]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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Registered: 03/10/20
Posts: 28
Loc: California
tried for that. All the issues from the realtracks sets are resolved now.

But for the styles from the following package are still not available,

Xtra Pak 1-8
Bonus Pak
Bonus
Misc.
MST 28-29
0 MIDI
79 MIDI

1437 styles in total.

The tracks inside the styles are good, but when I tried to use it by clicking "OK" button, the message shows "the .sty file cannot be found..."
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#626683 - 11/30/20 05:03 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: axlchang]
Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Great, it sounds like it's fixed. This is expected that you wouldn't have those styles, since the majority are 'Xtra styles', and the rest are from a bonus PAK.
You should rebuild the StylePicker when prompted after the install. It sounds like that wasn't done, since the styles should be showing up as N/A.
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PG Music Inc.

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#626700 - 11/30/20 06:53 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: jbtaj]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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Registered: 03/10/20
Posts: 28
Loc: California
I did rebuild, however, not help.
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#626703 - 11/30/20 07:28 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: axlchang]
Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
I don't think there is a problem to solve anymore... you likely have selected the menu option to show N/A styles. If the style appears as N/A (Not Available) then you wouldn't be able to load it. It's just a style that the program knows about, but you don't happen to have it. The style categories that you listed all make sense as styles that you wouldn't have - so I would recommend just selecting Other --> Show only styles that are available.
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PG Music Inc.

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#626705 - 11/30/20 07:31 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: jbtaj]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
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Registered: 03/10/20
Posts: 28
Loc: California
got ya
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#626800 - 12/01/20 09:43 AM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: jbtaj]
Registered: 10/03/17
Posts: 454
Loc: Ohio
DSM Offline
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Registered: 10/03/17
Posts: 454
Loc: Ohio
Andrew, I purchased all the bonus sets in the past and they are showing up as N/A.

Did the rebuild both fast and slow multiple times. Support has my email about this.

...Deb

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#626827 - 12/01/20 12:47 PM [Help! Tech S.O.S (Off topic)] Re: Styles not found! [Re: DSM]
Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5344
Loc: Victoria, BC
Quote:
Andrew, I purchased all the bonus sets in the past and they are showing up as N/A.

Did the rebuild both fast and slow multiple times. Support has my email about this.

...Deb


Hi Deb,

You should start a new thread about this, probably in either the Band-in-a-Box Mac or Windows forum depending on which platform you are on.

Just for your information, slow rebuild is only if you want the program to search for "third party" (no -PG Music styles). Also, you'd need to clarify if it is showing up as [N/A], or [RT N/A], and an example style, and we could go from there.
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