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My BIAB 2021 has been down since Monday. I've done several support messages with 1st line technical support, follwed their suggestions and sent the requested screenshots. Nothing has worked. Since Wednesday night, I've repeatedly asked for a new hard drive or escalation to a higher level of support without result.
The support folks have no sense of urgency to get my program back up.
Right now, I'm running 2020, which did install from that hard drive. I tried downloanind the program and installing buyt my pc doesn't have the space.
Can I get SOMEONE at PG Music to help me out effectively? I'm even willing to send the affected drive back if I get a prepaid label.
please help.
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Hi John,
I'm not quite following your post.
Please correct me if I'm wrong. It sounds like you might have BIAB 2020 on a USB drive is that correct? You have installed that version of BIAB onto your computer's hard drive.
Do you have BIAB 2021 on a USB hard drive?
Have you tried running BIAB directly from the hard drive?
To do this, please try the following and let us know what happens?
1. plug the USB drive into your computer
2. navigate to the \bb folder on the USB drive
3. locate the file BBW.EXE
4. double-click on the file to run it
Regards,
Noel
P.S. I mention the above because it might give you a way of running the program while things are getting sorted out.
MY SONGS...Audiophile BIAB 2024
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I have been running biab 2021 from it's hard drive. It failed on Monday night.
It was able to load but trying to update makes it crash and removes the drive from file explorer.
I loaded 2020 from the old drive because that actually works the way I want it o.
Now saying the 2021 patch is corrupted. re downloading..
Last edited by John Temmerman; 08/27/21 04:45 AM.
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updated using the installer, got some sort of read/write error. attempted to update styles after prompt. Now it's not acknowledging styles I had from 5-6 years ago and there's nothing on the styles list.
I want a new hard drive. Looks like Ill have to use 2020 to read my older files.
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trying to rebuild the styles list gave me the error "cannot create file "H:\bb\drum\videosfound.txt". The system cannot find the path specified.
I'm tired of wasting time on fixes that don't work.
what do I have to do to get a new hard drive? I'll even send the old one back if you oprovide postage.
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Thanks for the extra information. When you update BIAB, do you use the Update Manager (Under "Help") or do you download the updates and install them manually? Build 840 is the latest build for BIAB 2021. What I'd try is.... 1. download update #840 manually from the link below. https://www.pgmusic.com/support_windowsupdates.htm2. plug in the BIAB 2021 USB drive (but do not start BIAB) 3. doubleclick on the downloaded update file (this can be on your main computer). 4. when the update installation gets to the part where it lists the paths for BIAB, make sure you enter the paths for the USB drive. For example, if your USB drive is W then you'd have BIAB in... W:\bb Realtracks in... W:\bb\Realtracks Realdrums in ... W:\bb\Drums The update could take a few minutes to install. Once the updating is done, see if you can start BIAB 2021 from the USB drive. Regards, Noel
MY SONGS...Audiophile BIAB 2024
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will try shortly but not understanding why I'm not getting a hard drive. I've submitted error after error and I'm busy during the day. Unlike PGMusic employees, I don't have unlimited time to deal with this.
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part of the problem is that the problem disk. keeps disappearing from file explorer. It should be clear to allthat the disk is the problem.
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John , Just to be clear, this forum does not have PG music employees. The forum is for other users. So no one here can authorize a new hard drive to you. Many will have have good advice and I hope they can help you work through it.
Dan, BIAB2024, SoundCloud Win11, i7(12thGen), 32GB, 1TB SSD(M.2 NVMe SSD), 2TB Libraries, 1 TB(WD-Black), 2TB SSD(M.2 NVMe SSD)Data, Motu Audio Express, Keystation 61, SL88 Studio, Reaper
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could be the disk,
could be the port,
could be pending Windows update or driver port issue.
Did you try plugging it to another USB port? Sometimes there is not enough power to spin external hard drive...
Just some ideas.
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John,
Have you tried a different USB cable? Also, have you tried a different USB socket? Either of those could also be the problem.
Regards,
Noel
P.S. I'm off to sleep now. It's 2:00 a.m. here in Australia.
MY SONGS...Audiophile BIAB 2024
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Hello John,
It could be a problem with the USB enclosure. Remove the 2021 disk from the enclosure and put it in an enclosure from a previous BB version (2019 or 2020). Typically there are two little screws at the end with the USB port. Plug it back in and see if it's fixed.
If that doesn't fix it, it could a problem with the disk itself, although that's much less common. You could try running chkdsk and see if it reports any problems.
Andrew
PG Music Inc.
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john.
if were me i would also try the usb drive on another pc if you have one.
best
om
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It is not clear to me from the clues given so far that the only answer is that the drive is defective. Please try the ideas given in the last four posts.
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive?
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive? A bad USB cable or port and cause that. A virus or malware can cause that. Something running in the background may cause that. Or a bad drive can cause that. Have you checked the drive for errors yet?
Me, it's not about how many times you fail, it's about how many times you get back up.
Cop, that's not how field sobriety tests work.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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I know it is not common but I had a bad BIAB drive one year and they sent me a replacement. Another thing to check...they used to send drives that required two power connections and it wouldn't work unless you used their Y cable. Dunno if it is still like that but something to check.
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive? Please check if using a different enclosure solves the problem, as I described earlier. This only takes a couple minutes and I think it will get you up and running.
Andrew
PG Music Inc.
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windows reported errors and then said they fixed it. 2021 is using the same cable (which I got from you) I used on the 2020 drive when I reinstalled it. 2020 is working without any problem.
right now, 2020 is the only working verison I have of BIAB.
May I PLEASE get a solution. I've bought your stuff every year for years. I can't use the last version I bought. It's now been down for 5 days and I'm the only one with any sense of urgency.
Last edited by John Temmerman; 08/27/21 03:21 PM.
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Hello John,
It could be a problem with the USB enclosure. Remove the 2021 disk from the enclosure and put it in an enclosure from a previous BB version (2019 or 2020). Typically there are two little screws at the end with the USB port. Plug it back in and see if it's fixed.
If that doesn't fix it, it could a problem with the disk itself, although that's much less common. You could try running chkdsk and see if it reports any problems. you seriously want me to take the drives apart? Nothing good will come of that. And I see no value in taking the 2020 disk apart because it's supporting the only WORKING version I have of BIAB right now. If you think opening the drive (which is usually a violation of warranty) might solve my problem, seems to me you ought to be sending me a replacement.
Last edited by John Temmerman; 08/27/21 04:09 PM.
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John, swapping the case is a very simple procedure, trust me. You have been around a long time, so do you have a 2018 or 2017 drive. I believe the company will send a replacement, but this certainly is the quickest possible fix to get you up and going with 2021.
Dan, BIAB2024, SoundCloud Win11, i7(12thGen), 32GB, 1TB SSD(M.2 NVMe SSD), 2TB Libraries, 1 TB(WD-Black), 2TB SSD(M.2 NVMe SSD)Data, Motu Audio Express, Keystation 61, SL88 Studio, Reaper
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still down. 7 days now.
Can I get a new drive, please?
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Have you tried everything that has been suggested thus far?
Once I had to open my BiaB HD, unplug it, then plug it back in to get the drive working. It had come loose during shipping.
Me, it's not about how many times you fail, it's about how many times you get back up.
Cop, that's not how field sobriety tests work.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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yes. The issue with the drive is that it disappears from file explorer after a couple of minutes of plugging in.
I've tried all the suggestions, except opening the drives which I'm not capable of doing and which could get my 2020 to stop working. . Nothing has worked except my own idea of reinstalling 2020 to get SOMETHING working. 2021 has been down for 7 days for me and no one at PGMusic has any sense of urgency about it.
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Are you able to enlist the assistance of a friend or colleague who might be able to undertake any tasks that you can't?
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Another point of interest. Do you recall if the drive might have been dropped or had some other physical shock? That could potentially cause the issue you are experiencing.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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I had last years Biab Seagate drive fail and do the same, I took the drive out the case and hooked it up direct to the SATA connection but still the same issue, it had to be formatted again to fix.
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yes. The issue with the drive is that it disappears from file explorer after a couple of minutes of plugging in.
I've tried all the suggestions, except opening the drives which I'm not capable of doing and which could get my 2020 to stop working. . Nothing has worked except my own idea of reinstalling 2020 to get SOMETHING working. 2021 has been down for 7 days for me and no one at PGMusic has any sense of urgency about it. That is good news that you have tried all but one suggestion. Thus I would have to agree with you that the drive is either defective or it came loose during shipping. "I've tried all the suggestions, except opening the drives which I'm not capable of doing and which could get my 2020 to stop working" I'm not suggesting that you change drives. What I did was to open the BiaB drive external case, unplug the drive from the controller, then plug it back into the same controller. PGMusic suggested this and in my case it worked. It is a simple thing to do and IMHO worth a try. If you are worried about your warranty contact PGMusic. YMMV
Me, it's not about how many times you fail, it's about how many times you get back up.
Cop, that's not how field sobriety tests work.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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This has happened to a few of us over the years, caused apparently by shipping.
Just try it.
While you're doing that, I think I'll write a country song "Some of Them Trucks".
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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This has happened to a few of us over the years, caused apparently by shipping.
Just try it.
While you're doing that, I think I'll write a country song "Some of Them Trucks".
Happened to me as well. Took maybe two minutes to open the case up, plug the connection firmly back together and close it up. I'm pretty handy, but this was honestly a 1 out of 10 on a technical skill level. So I'd recommend trying a reseat of the existing case before doing a case swap.
DC Ron
BiaB Audiophile
Presonus Studio One
StudioCat DAW dual screen
Presonus Faderport 16
Too many guitars (is that a thing?)
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C'mon guys! Ease up some. I understand the desire to help but repeating advice the user has stated he will not perform isn't working.
User John Temmerman has repeatably stated he is not comfortable opening the external drive case. That should be the end of that discussion. He should not have to repeat multiple times that he has reached the limit of his troubleshooting capability.
There are multiple reasons why John is not comfortable opening the external hard drive case. Perhaps his eyesight is bad. Perhaps he is a stroke victim and is impaired. Perhaps he has arthritis and has difficulty handling objects. He may not have a screwdriver with a Phillip's bit small enough to fit into the heads of the teeny, tiny screws. The reason why shouldn't matter.
John, you need to directly speak with PG Music Support to resolve your issue. Fellow users do not have the capability to replace your external hard drive.
Jim Fogle - 2024 BiaB (1111) RB (5) Ultra+ PAK DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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C'mon guys! Ease up some. I understand the desire to help but repeating advice the user has stated he will not perform isn't working.
User John Temmerman has repeatably stated he is not comfortable opening the external drive case. That should be the end of that discussion. He should not have to repeat multiple times that he has reached the limit of his troubleshooting capability.
There are multiple reasons why John is not comfortable opening the external hard drive case. Perhaps his eyesight is bad. Perhaps he is a stroke victim and is impaired. Perhaps he has arthritis and has difficulty handling objects. He may not have a screwdriver with a Phillip's bit small enough to fit into the heads of the teeny, tiny screws. The reason why shouldn't matter. I concur. While we on the forums are generally a techy bunch, not everyone is. The non-techy people shouldn't be pushed out of their comfort zone (too much). I've got a support session scheduled for Wednesday with John, so I'll be doing some further testing on the drive.
I work here
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Just send him a new one already, like I said I got 2020 and it failed and had to use 2019 until 2021 came out. It stressed me reading all this that I was just going to buy him one and have it sent out.
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Simon,
Thanks for sharing the news a support session is scheduled. That is good news.
PG Music has a sterling reputation for customer satisfaction so I'm confident John's hard drive issue will be resolved. Please update this thread after Wednesday's session.
Jim Fogle - 2024 BiaB (1111) RB (5) Ultra+ PAK DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Just send him a new one already, like I said I got 2020 and it failed and had to use 2019 until 2021 came out. It stressed me reading all this that I was just going to buy him one and have it sent out. +1 just send him a drive. I too had one that arrived bad. It happens.
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C'mon guys! Ease up some. I understand the desire to help but repeating advice the user has stated he will not perform isn't working. I simply suggested that if he was not comfortable, if he could enlist assistance from someone else to help him.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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It's worth remembering that although most of us can't write code that would make BIAB work, some of the things connected with PCs are no more complicated than changing the fuse in a mains plug.
So, a quick fix that would probably get the OP up and running is not an unreasonable suggestion.
Simon says "I've got a support session scheduled for Wednesday with John, so I'll be doing some further testing on the drive."
Maybe Simon can talk the OP through the reseating process. The drive isn't working at the moment so nothing lost if the fix fails or even trashes the drive. PG can always send a new one but the OP wants to get up and running as fast as possible.
Last edited by Bob Calver; 08/30/21 11:21 PM.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 18,355
Veteran
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Veteran
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Let's hope Simon gets him going.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: May 2020
Posts: 1,629
PG Music Staff
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PG Music Staff
Joined: May 2020
Posts: 1,629 |
Let's hope Simon gets him going. One way or another I will.
I work here
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Band-in-a-Box for Windows
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Joined: May 2020
Posts: 1,629
PG Music Staff
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PG Music Staff
Joined: May 2020
Posts: 1,629 |
Just wanted to leave an update for everyone who participated in this thread - John's computer had some USB device errors in the Device Manager that we couldn't solve, but since the 2020 drive worked fine we ended up sending a new drive to John and that solved the issue for him. Hopefully it's smooth sailing for him from now on!
I work here
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 18,355
Veteran
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Veteran
Joined: Jun 2012
Posts: 18,355 |
Thanks for the update, Simon. Perhaps the O/P will mark this as [Resolved] at some stage.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: May 2018
Posts: 1,362
Expert
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Expert
Joined: May 2018
Posts: 1,362 |
So he has 2 discs !!
If he sells 1, I am the buyer. STP John sell me the disc that does not work, not too expensive. Thank you.
PS. : And you can mark the topic as resolved. You have an icon for that, in your first message.
Biab Audiophile 2024 11.11, Win11
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 18,884
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Thanks for the update, Simon.
MY SONGS...Audiophile BIAB 2024
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Band-in-a-Box for Windows
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Simon,
Very glad to read the issue was resolved and John is satisfied. Thank you for the update.
Jim Fogle - 2024 BiaB (1111) RB (5) Ultra+ PAK DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Congratulations to the 2023 User Showcase Award Winners!
We've just announced the 2023 User Showcase Award Winners!
There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
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