Page 1 of 2 1 2 >
You need to be logged in to post
Options
Index
#670715 - 08/30/21 11:03 AM [PowerTracks Pro Audio] Focusrite Scarlett 4i4 issues
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
So I broke down and bought a new audio usb interface - Focusrite Scarlett usb 4i4. Installed it. All audio functions work fine.
Loaded the midi drivers Focusrite midi drivers for input and output into PT. Juno Di keyboard/synth L/R output 1/4” cables plugged into Focusrite unit line inputs.
I can see keypresses from Juno on Power Tracks screen but no sound can be heard, and the input monitors on Power Tracks do not show any activity.
Advise appreciated!
Bernie

Top
#670725 - 08/30/21 01:53 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 10/19/20
Posts: 728
Chantelle - PG Music Offline
PG Music Staff

Registered: 10/19/20
Posts: 728
Hello Bernier, in PowerTracks go to Options | Preference | 6-MIDI | MIDI Device. Make sure that the "Re-Route MIDI Playback to default DXi/VSTi Synth" checkbox is checked. And select Coyote Wavetable Synth in the dropdown menu. Does this help with hearing your MIDI playback?


Attachments
Post attachments only available when logged in
_________________________
Best,
Chantelle

Top
#670728 - 08/30/21 02:24 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/30/00
Posts: 21171
Loc: Mi., USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 21171
Loc: Mi., USA
If the Juno DI line outs are connected to the 4i4 Line Ins, you should hear sound in the headphones of the 4i4. (first test)

Then you need to make sure you have MIDI out from the Juno Di to the Focusrite so you can send MIDI thru along with the audio (which should already be going from the Juno to PT via the 4i4 judging from your description).
You'll likely want MIDI out from 4i4 to the MIDI In on the Juno also, at least I would.


Audio and MIDI are separate.
Lastly to hear the audio in PT you may need to visit the Audio Driver screen and make sure you have the right inputs/outputs selected for the 4i4.

Once you get it all set up right I think you'll be happy.
I use a 2i2 and 18i20 regularly.
_________________________
Make your sound your own!
.. I do not work here, but the benefits are still awesome

Top
#670831 - 08/31/21 09:34 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: rharv]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Hi thanks for the input.
I just spent several hours with tech support from Focusrite. We could not get it to work correctly. They are on chat with pgmusic at the same time and we could not solve my problems.
Focusrite has audio inputs on the front and back. One jack in the front, two in back for stereo. Using the mono out from my Juno keyboard to the front jack worked fine. When I plugged the jacks in the back of the Focusrite it didn’t work. We saw input on the meters in the Focusrite control software, but very, very weak. The Focusrite rep told me it was a DAW issue and suggested I use a different DAW. I hate to change because I’ve been using PT for 10 years and am very familiar with it. I know how to use the Kontakt horn plug ins, etc. also, if I change, how can I get a new DAW to read seq files as they are proprietary to PT?
Your sage advice is appreciated! Bernie

Top
#670858 - 08/31/21 12:50 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
If the Focusrite Control software is showing you low input levels, that is nothing to do with PowerTracks or any other software at all, it would most likely be a problem with the keyboard, the wiring, or the audio interface itself.

Either way, to use the rear inputs for recording, please go to Options > Preferences > Audio, make sure Audio Driver Type is set to ASIO, then click Drivers. Select "Input 3 + Input 4" on the left side under Input Ports, then click OK.
_________________________
I work here

Top
#670869 - 08/31/21 01:51 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Just got too frustrating so I returned it and bought a Presonus USB audio interface.
I did learn some things though. The audio out jacks from my Juno Di keyboard /synth plug into audio inputs on the audio interface. Midi from the Juno is completed routed through the USB cable that plugs directly into my PC. Since I only record with the keyboard OR guitar at one time, I only need 2 1/4” jacks on my audio interface to record audio!

Top
#670870 - 08/31/21 01:52 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Simon - PG Music]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Tried that, no luck.

Top
#670873 - 08/31/21 02:41 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
How's the Presonus working now Bernier?
_________________________
I work here

Top
#670881 - 08/31/21 03:09 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/30/00
Posts: 21171
Loc: Mi., USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 21171
Loc: Mi., USA
Apparently it isn't, which means it is likely something other than the interface.

Bernier, did you at any point plug headphones into the 4i4 or the Presonus and check if you then can hear your keys?
At this point we would know they are getting that far. If not, something is probably amiss with the keyboard to interface connection.
Start at the source and work your way forward finding where the issue actually lies.
_________________________
Make your sound your own!
.. I do not work here, but the benefits are still awesome

Top
#670888 - 08/31/21 04:08 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: rharv]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Presonus is working fine!

Top
#670890 - 08/31/21 04:29 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Originally Posted By: Bernier
Presonus is working fine!

Good to hear! Let us know if you need any further assistance.
_________________________
I work here

Top
#670982 - 09/01/21 06:43 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Presonus not working again. Getting Error starting ASIO driver. I had this sam exact isue with my Toneport USB interface that I got rid of because of this constant error. This tells me there is something workkng with Power Tracks. I'm also getting noticable line noise I never had before.
Help Please!!!!

Top
#670988 - 09/01/21 07:10 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 01/07/20
Posts: 1813
justanoldmuso Offline
Expert

Registered: 01/07/20
Posts: 1813
Bernier.
the fact that you had problems with focusrite and now presonus indicates its possible that windows
and/or drivers and/or settings in ptraks are wrong somewhere that you have set.
(HAVE YOU UPDATED WIN OS RECENTLY ? MY ADVICE I KEEP MY
RECORDING RIG OFF THE NET SO THIS DONT HAPPEN. I NEVER GET A PROBLEM THEREFORE WITH UPDATES CORRUPTING A SETTING ETC.)
(note these devices work well for other pg users... from posts ive seen in the forums.)
SO THIS IS IMPORTANT..
please post pics of the following.
1. in win sound devices your recording and playback settings.
2. i assume like most new devices these days your presonus has a user control panel with various settings...
please post a pic of those settings. it will prolly be a little app installed on your task bar.
3. THIS IS VERY IMPORTANT...please post pics of both your audio driver settings in ptraks as well as your midi driver settings.

and thus with the above info support people and other users like myself whove been through the mill with set ups can help you solve the problem. and thus we arent flying blind.

also try this....starting out.
IN WIN SOUND DEVICERS, AND PTRAKS, AND YOUR PRESONUS CONTROL PANEL (IF THIS APPLIES)..
try setting everything to 44.1/16 bit...or 44.1/24 bit...POST BACK IF THIS WORKS...
IE SAME SETTTINGS EVERYWHERE.
just trying to help you so dont kick me...lol. and YES i know set ups are frustrateing... been there done that many times.
best
oldmuso
ps even if you DO get things working please STILL post the pics to ensure other possible problems dont crop
up in a future sessions.
also FINAL RULE....ALWAYS LISTEN TO RHARV AND SIMON.
these guys know their stuff. you posting back pics will help them help you.


Edited by justanoldmuso (09/01/21 07:14 AM)
_________________________
FELLOW USERS PLEASE SUPPORT MY BIAB/RB WISHLIST ITEMS
FEEL FREE TO CRITIQUE MY SONGS IN THE USER SHOWCASE FORUM.
MY CRAZY SONGS....done with biab/realband/reaper

https://soundcloud.com/user-302791555/tracks

Top
#671054 - 09/01/21 03:03 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/30/00
Posts: 21171
Loc: Mi., USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 21171
Loc: Mi., USA
Error starting ASIO driver could mean something else already has it in use (reserved)
Can you screen shot the error? That may provide more clues.

Are other apps open that may be using it (browser, Media Player, etc)?

As OM said above, it could be Windows reset something and you need to set it back.
_________________________
Make your sound your own!
.. I do not work here, but the benefits are still awesome

Top
#671063 - 09/01/21 04:00 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: rharv]
Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Originally Posted By: rharv
Error starting ASIO driver could mean something else already has it in use (reserved)
Can you screen shot the error? That may provide more clues.

Are other apps open that may be using it (browser, Media Player, etc)?

As OM said above, it could be Windows reset something and you need to set it back.


That's my first thought - I don't think Presonus ASIO does multi-client. Are there any other audio apps open while running PowerTracks?

I've seen a lot of customers have issues with Presonus drivers. Generally speaking the solution for them is to use Windows Audio instead of ASIO, since Windows Audio can be multi-client.
_________________________
I work here

Top
#671147 - 09/02/21 07:08 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
OK Here goes.
1. Looked at task manager to see if anything else was running - no.
2. MSCONFIG services - lots of those, not sure if there is anything grabbing audio
3. Updated Windows OS, video and audio drivers.
4. Reinstalled PT 2021 and tried PT. Also, added updates one at a time trying PT afterward.
Could only post 5 pics so the rest are on my next post.



Attachments
Post attachments only available when logged in


Edited by Bernier (09/02/21 07:10 AM)

Top
#671148 - 09/02/21 07:14 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Here are the rest


Attachments
Post attachments only available when logged in

Top
#671161 - 09/02/21 09:11 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 01/07/20
Posts: 1813
justanoldmuso Offline
Expert

Registered: 01/07/20
Posts: 1813
Bernier.
please also provide 2 further pics. in win sound devices.
1. playback tab. presonus hilite and click on properties for presonus.
post pic of advanced dialog settings..
2. recording tab. presonus again , hilite again and clik properties.
post pic of advanced dialog settings.
if you see exclusive ticked...run a test with unticked.

outside of ptraks when you play an mp3 or cd or wav does win play it ?
after youve posted above 2 pics i would let pg support comment as to your settings.
also i would run a test with input monitoring deselected in ptraks drivers dialog.
best
om
_________________________
FELLOW USERS PLEASE SUPPORT MY BIAB/RB WISHLIST ITEMS
FEEL FREE TO CRITIQUE MY SONGS IN THE USER SHOWCASE FORUM.
MY CRAZY SONGS....done with biab/realband/reaper

https://soundcloud.com/user-302791555/tracks

Top
#671169 - 09/02/21 10:21 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Pics below. No, regular audio files do not play.
Tried input monitoring deselected, same issue.
Pics show after I deselected exclusivity.


Attachments
Post attachments only available when logged in

Top
#671170 - 09/02/21 10:23 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Simon - PG Music]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
Journeyman

Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Hi Simon - can you please review the rest of my posts?
Thanks!
Bernie

Top
Page 1 of 2 1 2 >


PG Music News
The XPro & Xtra Styles PAKs Special Ends September 30th!

Amp up your Band-in-a-Box® 2022 experience when you add XPro and Xtra Styles PAKs... on sale until September 30th!

XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition) of Band-in-a-Box® 2022 (or higher). We offer 3 PAKs, and each PAK includes over 100 styles!

Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2022 (or higher). There are 13 PAKs available, with over 100 styles in each PAK!

They're all on sale only September 30th!
Each PAK can be purchased for $29 (reg. $49)... Order XPro Styles PAKS | Order Xtra Styles PAKs

How to: Using the New Download and Install Manager to Install on macOS

In this video we show you how to use the new Band-in-a-Box® Download And Install Manager to install Band-in-a-Box® 2022 on macOS: Installing Band-in-a-Box® On macOS Using The New Download And Install Manager

Learn more about this feature.

Special Offer! XPro Styles PAKs on sale until September 30, 2022!

XPro Styles PAKs 1-3 offers 300 more RealStyles to supercharge your Band-in-a-Box® 2022 Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition! All of these styles are professionally mixed and include genres like jazz, country, bluegrass, pop, singer/songwriter, rock, and more. For you Pro and MegaPAK users, the XPro Styles PAK 3 also includes 35 additional RealTracks (a $200+ value) that are not included with the Band-in-a-Box® 2022 Pro or MegaPAK. XPro Styles PAKs are only $29 each (reg $49) until September 30th!

Learn more about XPro Styles PAKs 1-3 for Windows and for Mac.

Note: XPro Styles PAKs work with ANY Band-in-a-Box® 2022 Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition.

Special Offer! Save on Xtra Styles PAKs until September 30, 2022!

Until September 30th, save over 40% on our Xtra Styles PAKs 1-13 with over 2,200 RealStyles (and 35 MIDI Styles)! Each set is on sale for $29 or get them all in the Xtra Styles PAK 1-13 Bundle for only $199 (reg. $349)!

Expand your Band-in-a-Box® 2022 for Windows UltraPAK, UltraPAK+, or Audiophile Edition with Xtra Styles PAKs! These Xtra Styles PAKs will add TONS of imaginative styles to your collection, spanning several genres like jazz, rock, bluegrass, country, pop, blues, singer/songwriter, and more! Every RealStyle is professionally mixed and uses a unique arrangement that has never been used by our previous styles. We have even included several MultiStyles that include up to ten substyles each for your advanced arrangements! Spend less time mixing and more time creating, with Xtra Styles PAKs!

Learn more about Xtra Styles PAKs 1-13 for Windows and for Mac.

Note: These Xtra Styles PAKs require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® version 2022. They won't work with the Pro or MegaPAK version because they need the RealTracks from the 2022 UltraPAK, UltraPAK+, or Audiophile Edition.

Band-in-a-Box® Testimonial - Nick Kellie

Endorsing Artist Nick Kellie is a long-time Band-in-a-Box® user - here's what he has to say about the program, along with some of his sessions demoing his use of Band-in-a-Box® backing tracks: Band-in-a-Box® Testimonial - Nick Kellie

"Band-in-a-Box is an indispensable tool for any practicing musician. I can think of any chord progression imaginable and it can do it. It has helped me to hone my skills as a soloist and as a rhythm player."
- Nick Kellie

Band-in-a-Box® User Tip - Generate a RealTracks Solo Using the Silence RealTrack Instead of Mute

Our Forums are full of enthusiastic and long time Band-in-a-Box® users, so it's no surprise when they post a handy tip for fellow program users.

Like this one, Generate a RealTracks Solo using the Silence RealTrack instead of Mute

What a time saving tip to share with everyone - thanks Charlie!

Interested reading other program tips, or share your own? Head to our Tips and Tricks forum to join in on the conversation.

Forum Stats
36562 Members
64 Forums
75780 Topics
667904 Posts

Max Online: 2537 @ 01/19/20 07:09 AM
Newest Members
Anonyrat, sullivan1973, waylonfbrooks, smithpick, jamit

36561 Registered Users
Top Posters (30 Days)
AudioTrack 155
Matt Finley 88
MarioD 82
Janice & Bud 82
justanoldmuso 80
TuneMonger 78
Derochette 76
rayc 74
Bass Thumper 74
Jim Fogle 70
Today's Birthdays
Jim Fogle