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Beginners Forum
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Joined: Sep 2001
Posts: 1,986
Expert
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OP
Expert
Joined: Sep 2001
Posts: 1,986 |
i've been using BIAB and RB for years but got stuck a couple of times recently. live chat sorted me out. if you're stuck, try it if you need help.
the live chat from lots of companies is useless........i find the person on the other end often knows less than i do but PG is different.
i found it pleasing that the person on the other end was someone i knew from the forums. in one instance chantelle and the second was simon. thanks guys.
they do know their stuff and sorted me immediately. so try live chat if you need help - its fast and effective.
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Beginners Forum
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Joined: Oct 2020
Posts: 836
PG Music Staff
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PG Music Staff
Joined: Oct 2020
Posts: 836 |
Thanks Bob, we appreciate your support!
Here are the hours that live chat is open:
Mon - Fri 6am - 6pm Pacific Time
Sat 8am - 4pm Pacific Time
Closed Sundays.
Best,
Chantelle
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Beginners Forum
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Joined: May 2000
Posts: 21,627
Veteran
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Veteran
Joined: May 2000
Posts: 21,627 |
I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site
While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then
Last edited by rharv; 11/22/21 02:19 PM.
Make your sound your own!
.. I do not work here, but the benefits are still awesome
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Beginners Forum
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Joined: May 2020
Posts: 1,629
PG Music Staff
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PG Music Staff
Joined: May 2020
Posts: 1,629 |
I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site
While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then Yup, that's the nice thing about our chat system - if it is after hours, you can leave a message for us and we'll email the next day. Plus you get to chat with lovely people like Chantelle and I, so what's not to love?
I work here
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Beginners Forum
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers,
Last edited by earl kirby; 11/23/21 04:03 PM.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Beginners Forum
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Joined: Aug 2011
Posts: 10,116
Veteran
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Veteran
Joined: Aug 2011
Posts: 10,116 |
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.
Jim Fogle - 2024 BiaB (1111) RB (5) Ultra+ PAK DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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Beginners Forum
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Joined: Jun 2012
Posts: 18,352
Veteran
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Veteran
Joined: Jun 2012
Posts: 18,352 |
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know. Great tip Jim, and good for us to know who are in very different timezones.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Beginners Forum
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Joined: May 2020
Posts: 1,629
PG Music Staff
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PG Music Staff
Joined: May 2020
Posts: 1,629 |
I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers, The nice thing about live chat for us is that we can each help multiple people at a time. Chats typically take much less time than phone calls as well.
I work here
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Beginners Forum
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Joined: Jun 2017
Posts: 2,945
PG Music Staff
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PG Music Staff
Joined: Jun 2017
Posts: 2,945 |
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know. I think that's one of my favourite things about our chat set up, and not something I've personally seen elsewhere. It's definitely pretty cool!
Cheers,
Ember
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Congratulations to the 2023 User Showcase Award Winners!
We've just announced the 2023 User Showcase Award Winners!
There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
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