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i've been using BIAB and RB for years but got stuck a couple of times recently. live chat sorted me out. if you're stuck, try it if you need help.

the live chat from lots of companies is useless........i find the person on the other end often knows less than i do but PG is different.

i found it pleasing that the person on the other end was someone i knew from the forums. in one instance chantelle and the second was simon. thanks guys.

they do know their stuff and sorted me immediately. so try live chat if you need help - its fast and effective.

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Thanks Bob, we appreciate your support!

Here are the hours that live chat is open:
Mon - Fri 6am - 6pm Pacific Time
Sat 8am - 4pm Pacific Time
Closed Sundays.


Best,
Chantelle
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I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site

While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then

Last edited by rharv; 11/22/21 02:19 PM.

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Originally Posted By: rharv
I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site

While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then

Yup, that's the nice thing about our chat system - if it is after hours, you can leave a message for us and we'll email the next day.

Plus you get to chat with lovely people like Chantelle and I, so what's not to love?


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I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers,

Last edited by earl kirby; 11/23/21 04:03 PM.

Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.


Jim Fogle - 2024 BiaB (1109) RB (Build 3) Ultra+ PAK
Cakewalk - Zoom MRS-8 recorder
Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD
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Music at: https://fogle622.wix.com/fogle622-audio-home
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Originally Posted By: Jim Fogle
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.

Great tip Jim, and good for us to know who are in very different timezones.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Originally Posted By: earl kirby
I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers,

The nice thing about live chat for us is that we can each help multiple people at a time. Chats typically take much less time than phone calls as well.


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Originally Posted By: Jim Fogle
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.

I think that's one of my favourite things about our chat set up, and not something I've personally seen elsewhere. It's definitely pretty cool!


Cheers,
Ember
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ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!

The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!

There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.

If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.

We hope you find some inspiration from this amazing collection of User Showcase Songs!

Congratulations to the 2023 User Showcase Award Winners!

We've just announced the 2023 User Showcase Award Winners!

There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.

Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.

Thank you to everyone who has contributed!

Video: Volume Automation in Band-in-a-Box® 2024 for Windows®

We've created a video to help you learn more about the Volume Automation options in Band-in-a-Box® 2024 for Windows.

Band-in-a-Box® 2024: Volume Automation

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#volume-automation

Video: Audio Input Monitoring with Band-in-a-Box® 2024 for Windows®

We've created this short video to explain Audio Input Monitoring within Band-in-a-Box® 2024, and included some tips & troubleshooting details too!

Band-in-a-Box® 2024: Audio Input Monitoring

3:17: Tips
5:10: Troubleshooting

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#audio-input-monitoring

Video: Enhanced Melodists in Band-in-a-Box® 2024 for Windows®!

We've enhanced the Melodists feature included in Band-in-a-Box® 2024 for Windows!

Access the Melodist feature by pressing F7 in the program to open the new MultiPicker Library and locate the [Melodist] tab.

You can now generate a melody on any track in the program - very handy! Plus, you select how much of the melody you want generated - specify a range, or apply it to the whole track.

See the Melodist in action with our video, Band-in-a-Box® 2024: The Melodist Window.

Learn even more about the enhancements to the Melodist feature in Band-in-a-Box® 2024 for Windows at www.pgmusic.com/manuals/bbw2024upgrade/chapter3.htm#enhanced-melodist

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Specifically for Reaper®

New with the DAW Plugin Version 6.0, released with Band-in-a-Box® 2024 for Windows: the Reaper® Panel!

This new panel offers built-in specific support for the Reaper® DAW API allowing direct transfer of Band-in-a-Box® files to/from Reaper® tracks!

When you run the Plugin from Reaper®, there is a panel to set the following options:
-BB Track(s) to send: This allows you to select the Plugin tracks that will be sent Reaper.
-Destination Reaper Track: This lets you select the destination Reaper track to receive media content from the Plugin.
-At Bar: You can select a bar in Reaper where the Plugin tracks should be placed.
-Start Below Selected Track: This allows you to place the Plugin tracks below the destination Reaper track.
-Overwrite Reaper Track: You can overwrite previous content on the destination Reaper track.
-Move to Project Folder: With this option, you can move the Plugin tracks to the Reaper project folder.
-Send Reaper Instructions Enable this option to send the Reaper Instructions instead of rendering audio tracks, which is faster.
-Render Audio & Instructions: Enable this option to generate audio files and the Reaper instructions.
-Send Tracks After Generating: This allows the Plugin to automatically send tracks to Reaper after generating.
-Send Audio for MIDI Track: Enable this option to send rendered audio for MIDI tracks.
-Send RealCharts with Audio: If this option is enabled, Enable this option to send RealCharts with audio.

Check out this video highlighting the new Reaper®-specific features: Band-in-a-Box® DAW Plugin Version 6: New Features Specifically for Reaper®

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Video

The new Band-in-a-Box VST DAW Plugin Verion 6 adds over 20 new features!

Watch the new features video to learn more: Video: Band-in-a-Box® 2024 - DAW Plugin Version 6 New Features

We also list these new features at www.pgmusic.com/bbwin.plugin.htm.

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