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OK, I'm desperate.

For decades, I've been using an Ultimate Support A-Frame keyboard stand. When I bought it, Ultimate Support gave me a lifetime guarantee. Some time later, a clamp broke (see picture) and they were happy to replace it. Years later, another broke and they said, "We don't make that anymore."

I told them, "What about your lifetime guarantee?" They responded, "You can't expect us to keep making a part we don't use anymore." I said, "Then why did you give me a lifetime guarantee."

It went nowhere, so I bought a used stand on e-bay just for the clamps. I'm down to the last 3 now. I've had a search up on e-bay and reverb but none have appeared.

Are there any more sources I might try?

Thanks.

Notes ♫



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I can't help you.

Your story makes me sad for you, and for me.

I also have an Ultimate Support A-frame that I still use.

Gulp.

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Musiclover

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I tried that and got a "No Results Found".

I tried Keyboard Stand and got lots of hits, but no a-frames.

I tried a-frame and got a lot of guitar stands, but no keyboard stands.

I don't use it for a keyboard anymore, I leave the keyboard home and use guitar now. It's a better show for the audience, but I put my computers, percussion controller and wind controller on it.

Plus I put our banner on it too.

Notes ♫



Bob "Notes" Norton smile Norton Music
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Bob,
I might have one or two from A frame. PM me.

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LOL.... yeah, the "right thing" to do would be to send you a new stand that they are currently making that is equal to, or better than the one you have that's broken.


But the same thing happened to me with my cell phone cover.... I bought an Otter Case. Expensive, but it was well built and had a lifetime warrantee. It broke multiple times and it was always replaced in a quick and expedient manner with a brand new one..... until one day..... We no longer support that case. You are SOL and we don't have a replacement for that phone in stock.


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Add nothing that adds nothing to the music.
You can make excuses or you can make progress but not both.

The magic you are looking for is in the work you are avoiding.
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Have you tried here:

https://www.fullcompass.com/brand/ult-ultimate-support/accessories/parts-replacement-service/

It looks like it has those parts.

I had the same thing happen to me a few years ago. The same clamp broke and I could not find a replacement so I had to trash the stand. I didn't find this site at that time.


Me, it's not about how many times you fail, it's about how many times you get back up.
Cop, that's not how field sobriety tests work.

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Notes,

Do an internet search for maker space or maker lab near you. They may be associated with a library, technical high school, community college, higher education or a private space. They might be able to create brackets for you using a 3D printer.

Alternately, ask a machine, blacksmith or welding shop to make some.

Some machine and welding shops have a cabinet enclosed laser that makes a 3D scan of a spare you provide. That 3D scan makes it easy for many different kinds of computer controlled machine to recreate the part.

Is the picture below representative of what you're looking for? If so I think my suggestions above will work. If you can find a technical school that teaches machine shop, you can likely get one made from aluminum billet that will last a long time. Generally you only pay for the billet.

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THere's always eBay.... you might get lucky and find one cheap.


You can find my music at:
www.herbhartley.com
Add nothing that adds nothing to the music.
You can make excuses or you can make progress but not both.

The magic you are looking for is in the work you are avoiding.
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Originally Posted By: MarioD
Have you tried here:

https://www.fullcompass.com/brand/ult-ultimate-support/accessories/parts-replacement-service/

It looks like it has those parts.

I had the same thing happen to me a few years ago. The same clamp broke and I could not find a replacement so I had to trash the stand. I didn't find this site at that time.


I haven't tried them. Thanks. I'll go over right now.

Notes ♫


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Originally Posted By: floyd jane

Good thinking, and thanks. But they won't do.

They need to look like this, with a 1/5" diameter.



Notes ♫


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Did the web sit a recommend previously have what you need?

If not would a metal clamp like this do the job:

https://www.amazon.com/LOKMAN-Stainless-Cushioned-Insulated-Installation/dp/B01ISZLGUQ?th=1

Could you salvage what you have be using a hose clamp?

https://www.amazon.com/Pro-Tie-33503-16-Inch-2-1-Stainless/dp/B006IOZ6BU/ref=sr_1_3?keywords=2+%22Hose+Clamps&qid=1648842770&s=industrial&sr=1-3

You may have to cut part of the original clamp away for this to work.

Just a couple of ideas


Me, it's not about how many times you fail, it's about how many times you get back up.
Cop, that's not how field sobriety tests work.

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The first link I might be able to make work.

The problem is a flat aluminum piece needs to attach to the flat side of the clamp to support the synth or computer.

The ones at Full Compass look right, if the inside diameter is the same.

I called them, was on hold, and then was asked to leave a phone number. They didn't call back.

I also send an e-mail, and they haven't answered.

They might be 'in the weeds' right now. I'll try again on Monday.

Meanwhile, I tried to fix one with PVC cement. I can always use that one for the wind controller, as it is very light.

If the clamps at Full Compass work out, I'll get a dozen of them.

I have two left from a spare stand I bought years ago, so I have a little time. I just don't like being without spares. What if I have 3 break?

I don't break one every year, but after the last one broke, it broke in two places and seemed very brittle.

On the upside Misha has a couple he is willing to part with (Thanks), so I'll have a couple of spares soon.

The challenges of keeping old gear working.

When the WX5 wind controller went out of production, I bought a couple of spare controllers, and multiples of the parts that usually wear out. Unlike the A-Frame stand, I had advance warning on that one.

Thanks,

Notes ♫


Bob "Notes" Norton smile Norton Music
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Originally Posted By: emmam
You can search on ebay

Thanks.

I've got a running search on ebay. I get notices of keyboard stands offered almost daily, but it's been a long time since I've seen an A-Frame there.

Notes ♫


Bob "Notes" Norton smile Norton Music
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The latest from Ultimate Support:

Quote:
...In regard to the A-Frame Warranty, When the company was purchased in 2005, the liability from the previous owner was not taken....


Since the new company didn't make the promise, I suppose they don't have to keep it.

I don't mind paying a reasonable price for them, I just want to keep my gear running.

Interesting comparison, my 1925 King Alto Sax can still be repaired by any decent woodwind/brass technician.

The modern age is the disposable age. Perhaps that needs to change, overconsumption and disposal of manufactured products is a major source of pollution.

Still looking for more of these little things.

Notes ♫


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Originally Posted By: MarioD
Have you tried here:

https://www.fullcompass.com/brand/ult-ultimate-support/accessories/parts-replacement-service/

It looks like it has those parts.<...snip...>


I asked what the diameter was a week ago, to make sure it's the same part. They said they didn't have any in stock, but would contact the manufacturer and let me know.

So far, no response.

Still waiting .. .. .. .. ..

Notes ♫


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Notes,

The piece you need is the sort of thing that a 3d printer could make easily. Many people have 3d printers these days.
There are even places online where people will make items for a fee. But first I'd start by asking your audiences if
anybody has a 3d printer. Chances are that somebody you know has one and would be delighted to make the part you need.



Here's a google link to some people in florida who make 3d printed parts:

3D printing services in Florida

If you have a dial caliper or micrometer that will enable you to make precise measurements of the part so you can send
them a drawing of what you want, I think that should be enough information for them to duplicate the part. If you have
experience in 3d modelling and can send them a model of the part, all the better.


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Originally Posted By: Notes Norton

For decades, I've been using an Ultimate Support A-Frame keyboard stand. When I bought it, Ultimate Support gave me a lifetime guarantee. Some time later, a clamp broke (see picture) and they were happy to replace it. Years later, another broke and they said, "We don't make that anymore."

I told them, "What about your lifetime guarantee?" They responded, "You can't expect us to keep making a part we don't use anymore." I said, "Then why did you give me a lifetime guarantee."

It went nowhere



Notes,
The Consumer Protection Agency gives consumers a last recourse when businesses refuse to honor their guarantees. I don't know what power they have over businesses, but when The CPA contacts a business, they tend to comply.

Here's a link to a lookup table that will help you find the appropriate state agency. I don't know whether you need the state where the consumer lives, or the state where the company is located... but this link will help you find either.

Consumer Protection Agency

My guess is that after the CPA gets in touch with them in response to your complaint, they'll send you a whole new A-frame to get the issue resolved. Or not. It costs you nothing to file a grievance.

Effectively they told you "You can't expect us to honor our guarantee"... and yes, you CAN and SHOULD expect that.

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Thanks for the info, Pat.

More trails to follow.

Notes ♫


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