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#493753 - 10/01/18 01:14 PM
[Band-in-a-Box for Windows FAQ]
I'm having trouble with my Band-in-a-Box for Windows program.
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Registered: 05/30/09
Posts: 867
PG Music Staff
Registered: 05/30/09
Posts: 867
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If the issue you are experiencing has previously been reported, our amazing development team has likely come up with a fix already!
- Please check you are running the latest build of your software on our Support webpage HERE
If an update is needed - just download and install the latest build (with the program closed), restart your program, and see if your issue persists.
Require further assistance? There are excellent resources at your disposal!
- How-To Questions:
If you have a “how to” question, there is a full Users Guide in your Help menu to get you started. There are also online manuals found HERE.
Our FORUMS are also a great place to ask simple “how-to’s”. Our members are incredibly friendly, knowledgeable, and happy to help out a new user!
If you’re really stuck, you can always contact us at support@pgmusic.com! We will respond to your inquiry as soon as possible (typically within 48 hours, Monday to Friday).
- Downloading and Installation Issues:
If you are having trouble downloading or installing your new purchase, please check out the Pre-Sales FAQ "I just placed an order, but I am unable to download the software. What should I do?" article HERE.
You can also contact our sales department directly for assistance.
- If you are getting an error message:
Check our FAQ and Knowledge Base Forum for your product to see if there is a quick fix. If the topic isn’t covered, please contact technical support at support@pgmusic.com or by calling 1-866-983-2474 from 10:00 am to 5:00 pm Pacific Standard Time (Monday - Friday).
- Bug Reporting:
If you think you have found a bug in the software, please email us at support@pgmusic.com with the details so we can take a look!
Edited by Alyssa - PG Music (10/01/18 01:22 PM)
_________________________
Alyssa - PG Music
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#726158 - 07/31/22 12:41 PM
[Band-in-a-Box for Windows FAQ]
Re: I'm having trouble with my Band-in-a-Box for Windows program.
[Re: Alyssa - PG Music]
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Registered: 07/03/22
Posts: 1
Newbie
Registered: 07/03/22
Posts: 1
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I recently bought BIAB Pro for my Windows computer and MegaPAK for my Mac Pro. I'm having problems finding and using Real Tracks on both machines, especially the Mac. I'm wondering what the "What Band in a Box Add-ons Do I have?" information is supposed to mean. The list of "These add-ons are not found" in the RealTracks, RealDrums, and MIDI SuperTracks window is considerably larger than the "found" windows. Is that supposed to be useful information or is it just telling me what I didn't buy?
If it's the 2nd, is there some kind of feature that would check what I should have against what I actually have?
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#726449 - 08/03/22 06:02 AM
[Band-in-a-Box for Windows FAQ]
Re: I'm having trouble with my Band-in-a-Box for Windows program.
[Re: Alyssa - PG Music]
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Registered: 10/19/20
Posts: 686
PG Music Staff
Registered: 10/19/20
Posts: 686
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Hi TDay, the What add-ons window reflects what is found vs not found by your program in comparison to everything we have to offer. It is not specific to the kind of PAK you have because you could have the Pro or MegaPAK and have purchased additional add-ons to go with it. We suggest contacting us directly either through live chat or email and we can then look into your account and check if you have everything that you should installed.
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Best,
Chantelle
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How to: Select Styles, RealTracks, and MIDI SuperTracks in Band-in-a-Box®
How to: Associating Song Files with Band-in-a-Box® for Mac
The Band-in-a-Box® 2022 for Mac Ends Sunday, July 31st!
Band-in-a-Box® 2022 for Windows Review
A 5-STAR reveiew - wow!
Read what Sound-Guy (Dennis) has to say about Band-in-a-Box® 2022 with their latest review, Review: Band-in-a-Box 2022.
"Band in a Box continues to evolve as an expansive musical tool-set for both novice and experienced musicians to compose, arrange and mix songs."
-Dennis J Wilkins
Band-in-a-Box® 2022 for Windows is eXtra Ready!
We've made Band-in-a-Box® 2022 for Windows eXtra Ready!
Thinking of adding the new XPro Styles PAK 3 and Xtra Styles PAK 13 to your Band-in-a-Box 2022 for Windows? Download the latest program update, which adds support for these new Add-ons!
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Band-in-a-Box® 2022 for Mac - Special EXTENDED to July 31st!
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Order during our special and save up to 50% on Band-in-a-Box® 2022 for Mac upgrades and receive a FREE Bonus PAK!
Purchase your copy of Band-in-a-Box® 2022 during our special and add over 50 new features and a FREE Bonus PAK! We've packed our Free Bonus PAK & 49-PAK with some amazing Add-ons! The Free Bonus PAK is automatically included with most Band-in-a-Box® for Mac 2022 packages, but for more even more Add-ons (including 60 Bonus RealTracks, MIDI SuperTracks Set 35: All Guitar, Instrumental Studies Set 17: Classic Country Guitar Soloing, Artist Performance Set 12: Songs with Vocal Volume 2, RealDrums Stems Set 2, and Look Ma! More MIDI 8) upgrade it to the 2022 49-PAK for only $49. You can see the full lists of items in these packages, and listen to demos here.
Check out our Band-in-a-Box® packages page for all the purchase options available. Need help deciding? Let us know - we're here to help!
How to: Connect a MIDI Keyboard and Change Patches in Band-in-a-Box® for Mac
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