Simon.
HALLELUJAH ! that helps a lot.
dont get me wrong i KNOW its not easy for devs.
some ideas i had... maybe pg might consider is some sort of added faq's/vids that would help a brand new user.
showing say a few example set ups of host daw/usb interface/win 10/biab/rb settings etc .
sorta like a few example "templates" that are known to work well.
this way when a new user might encounter a problem
other pg users could point to the standard settings templates to try.
best
oldmuso