Hi Mark Scalotti!

What version year of the program and build are you using? If you're not sure about the build, you can check under Help | About Band-in-a-Box and it will provide a 3 digit number in brackets.

Also, when you are importing the MIDI file, are you using the File | Open Special, File | Open, or File | Import? If you are using File | Import and using 2021 in specific, where are you directing the data to?

This info will help us to best assist you with the version you're using.