You might want to type the name of the "song", and where it was "pulled up" from. so others here on the forum can help you troubleshoot the problem. Was the "song" loaded from the "Songpicker", or the "Stylepicker"?
_________________________
Bandcamp
Soundcloud
Windows10; BIAB-2022; Cakewalk;
Melodyne-5; Scaler 2; Focusrite Scarlett 18i20
Native Komplete