How to Contact PG Music


PG MUSIC INC.
29 CADILLAC AVE
VICTORIA BC V8Z 1T3
CANADA

General Inquiries

Toll Free Lines

One of our representatives will be happy to help you over the phone or on our Live Chat.

Our hours of operation are:

Monday - Friday: 6:00AM to 6:00PM PST (GMT -8)
Saturday: Closed
Sunday: Closed

You can also send us your questions via fax or email.

Online Technical Support

One of our representatives will be happy to help you on our Live Chat or by email.

Our hours of operation are:

Monday - Friday: 6:00AM to 6:00PM PST (GMT -8)
Saturday: Closed
Sunday: Closed

Can't find the answer on our website?

  • Online: Live Chat
  • e-Mail: support@pgmusic.com
  • The Web: Technical Support

    • Need help installing your program?

    Distributor and Dealer Inquiries

    List of PG Music International Distributors

    Live Help
    Contact Info

    PG Music Inc.
    29 Cadillac Ave Victoria BC Canada V8Z 1T3

    Sales: 800-268-6272, 250-475-2874,+ 800-4746-8742*
    * Outside USA & Canada where International Freephone service is available. Access Codes

    Tech Support: Live Chat, support@pgmusic.com

    More Info...
    News and Notes
    April 22, 2026 Band-in-a-Box 2026 for Mac Videos With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post... April 21, 2026 Band-in-a-Box 2026 for Mac is Here!

    Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.

    More News...
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    Customer Sales & Support

    Phones (Pacific Time)
    1-800-268-6272 1-250-475-2874
    Live Chat
    OPEN Online Ordering
    24/7
    OPEN Forums, email, web support
    Message from PGMusic.com sales and support team
    Hi, have any questions? We're available to text chat.
    Message from PGMusic.com sales and support team
    Hi, have any questions? We're available to text chat.