Support for PG Music Products
Chances are someone else has had the same problem as you in the past. Search our Frequently Asked Questions page to see if your question has already been answered.
Tip: Choose the specific product and version you are interested in to show all of the FAQ topics related to that product, then use Ctrl-F to enter a search word. Technical support FAQ's are updated regulary and the most common topics are displayed at the top of each page.
Software Updates
- Band-in-a-Box for Windows Patches & Updates
- Band-in-a-Box for Macintosh Patches & Updates
- RealBand Patches & Updates
- PowerTracks Pro Audio Patches & Updates
- RealDrums and RealTracks Patches & Updates
- Patch Maps for Band-in-a-Box & PowerTracks Pro Audio
- Essential Video Guitar Lessons Series Patches & Updates
- Master Class Series Patches & Updates
- Multimedia Performance Series Patches & Updates
- Master Solos Series Patches & Updates
- Other Patches, Updates, & Downloads
Video Tutorials on Recent Questions
These video tutorials are expressly designed to answer current tech support questions. Check back for new videos, or if there's a missing topic you'd love to get the straight goods on, send us your requests and we'll try to make a video tutorial that closes the case.
- How do I fill out an online support request? 128K WMV | .zip download
- How to install a Patch Update to Band-in-a-Box: High Quality (>350K) | .zip download
- Website FAQ 128K WMV
- PowerTracks 12: Inserting a Patch change into a MIDI Track: 128K WMV | .zip download
- PowerTracks 12: Introducing the Piano Roll Window: 128K WMV | .zip download
- What are the Band-in-a-Box add-ons? 128K WMV | .zip download
- How can I order Band-in-a-Box? Part I 128K WMV | Part II 128K WMV | .zip download
- What is the difference between Band-in-a-Box and PowerTracks Pro Audio? 128K WMV | .zip download
Other Video tutorials
- Band-in-a-Box Tutorial Videos
- RealBand Tutorial Videos
- PowerTracks Pro Audio Tutorial Videos
- Product Guide Videos
A selection of tutorials written by PG Music staff on a wide variety of issues.
Help Request Form
Latest Updates
Get the latest updates for your PG Music software...
- Band-in-a-Box (Macintosh) 2009 Build 5 (June 16, 2009)
- RealBand 2009 Build 3 (May 28, 2009)
- Band-in-a-Box (Windows) 2009 Build 282 (January 5, 2009)
- RealTracks Sets 20-39 Updates (Dec 11, 2008)
- RealTracks Sets 10-12 Update (Nov 23, 2008)
- RealDrums Sets 11-20 Update (June 25, 2008)
- RealDrums Sets 4-10 Update (June 25, 2008)
- GuitarStar Build 2.0.7.54a (March 4, 2008)
- PowerTracks 12 Build 10 (August 24, 2007)
PG Music Support
Need to talk to a real person?
Technical Support is available 7 days a week.
- ph: 250-475-2708
- ph: 1-866-9TECHPG
- fax: 250-475-2937
- email support
International Toll-Free Tech Support Outside of USA & Canada:
+800-4746-8742 - View International Access Codes




