It's very pretty. Nice melody changes and I like Jess's voice.

My problem is the echo on her lead vocal. It is so thick it's almost impossible to understand the opening line and very hard to understand what she's singing in the first verse. After that it gets a little better.

Big ballads are lyric driven songs. It's important to be able to hear the lyrics clearly from start to finish. Listen to Adele's "Set Fire To The Rain" or any popular female big ballad in any genre old or new and notice how clearly you are able to hear the lyrics.

Otherwise I really like the new arangement.