What OS are you both using?

I have read on other sites that Win 10 is "upgrading" audio drivers. That means MS has replaced some native audio interface drivers with a generic MS driver. Individuals had to uninstall those drivers and reinstall the native drivers.

good luck.


Whenever I get something stuck in the back of my throat, I dislodge it by drinking a beer.
It's called the Heineken Maneuver.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware