I haven't seen that problem before, and it clearly is a problem.

I suspect that there is another modal dialog open and is hidden by the main screen. Can you resize the main screen to something much smaller, and move it to see if you can reveal another dialog?

Also, have a look in Help > Utilities > Display Log File of yellow/green messages just in case there is some diagnostic written to the file.

I notice that you are trying to install 2016. Presumably you are 'reinstalling' a 2016 version. Had that 2016 version worked previously?

The video was very useful.


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