All of my Support requests have been wonderful experiences with polite, friendly, and knowledgeable folks. In fact, one of the programmers, Andrew, even remoted my computer to rectify a system problem that wasn't PG's responsibility.

Caveat: They tend to talk funny, eh? You shouldn't have a problem though. Just mention hockey, ice fishing, or Labatt's Blue if the conversion hits a lull.

Seriously, I, being mute, usually start by clicking "Live Help" and list a brief summary of my problem. The clock icon will tell you your place in the queue and the expected wait.