All that sounds great. I have been a customer since the floppy disk days.
I just ordered the 2010 on a hard drive. It lasted 3 days. Faulty disk.
I sent it back (with all the paperwork you require, tracking N° etc..)
I was promised a replacement in 3 business days. It's been over a week.
I just got off "live chat" with Will (friendly guy) and was informed that I should, "wait till tomorrow and get back to us"........
Now you know why illegal downloads are so popular.