Originally Posted By: Matt Finley
....few years ago the drives they were using could become partially disconnected inside where the controller plugs in. It would apparently become loose in shipping. This caused the drive not to work at all until the connection was tightened. After that, all was fine....


Hi Matt,

With direction from tech support, and troubleshooting instructions on PG Music's site, I unplugged and re-seated the cable to each USB drive, after opening the drive cover. It made no difference.


Joel