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Band-in-a-Box for Macintosh
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Joined: Mar 2013
Posts: 3
Newbie
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OP
Newbie
Joined: Mar 2013
Posts: 3 |
Hi,
I just upgraded to the full audiophile version 2013 Mac.
Notation won't work (It worked in all earlier versions). Said it missed the pgmusic.ttf font. I installed several times, selecting to copy the fonts. Rebooted several times. Then I started to put the fonts in different locations: /library/fonts, user/livrary fonts, system/library/fonts, each time rebooting, but BB13 still won't find the fonts and notation won't work.
Quite frustrating, having paid over 500 $, and now it won't work...
Already lost about 10 hours without finding a solution, it's quite disappointing...
Please help!
BTW, using a Mac Pro, Mountain Lion 64 Bit - BB12 worked on the same machine.
Thanks
Kurt
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Band-in-a-Box for Macintosh
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Joined: Feb 2002
Posts: 1,062
Expert
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Expert
Joined: Feb 2002
Posts: 1,062 |
Contact PGMusic. Use the Live Chat feature on the website.
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,975
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,975 |
Hello Kurt,
That's strange
You launched the "Band-in-a-Box Setup" installer file on the USB hard drive, and the "install music fonts" option was checked?
In the /Library/Fonts folder on your Mac HD, you should see six pg*.ttf files. (Previous versions of Band-in-a-Box used something called "PG Music font suitcase", however BB2013 no longer uses that).
If you see those files and notation still isn't working, re-launch Band-in-a-Box. If still not working, there must be something unusual going on.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Mar 2013
Posts: 3
Newbie
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OP
Newbie
Joined: Mar 2013
Posts: 3 |
Thanks.
I did all this already, in fact several times. I found out that the installer installs the fonts in user/name/library/fonts.
I also moved them to /Library/Fonts, rebooted, to no avail.
I googled and searched, but I could not find a solution.
However, you could update the FAQ - The newest Mac version there is 2011 and still recommends to decompress and install the PgMusic Suite Fonts (which I also tried but didn't work either).
Might it be a preferences problem? I had older versions (which worked)
The fonts are showing up in the mac "Schriftartensammlung" (font collection?), so the problem seems to lie with bb.
Hoping for more help...;-)
Kurt
Last edited by kgnos; 03/20/13 06:40 AM.
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,975
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,975 |
A couple of ideas/questions
Click on your Mac HD and Get Info (command+I). Is the Format 'case-sensitive'? This could cause some strange issues in BB.
Also, what is the exact name of your HD - are there any unusual characters? Or is it just called Macintosh HD.
Click on your /Library/Fonts folder and Get Info. Under sharing and permissions, do any users have "no access"?
You can return BB to factory settings by deleting the files in your /Applications/Band-in-a-Box/Preferences folder. Before doing so, you can make a backup of the prefs by duplicating the folder and renaming it Prefs Backup.
Thanks, yes we should update the FAQ topic.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Mar 2013
Posts: 3
Newbie
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OP
Newbie
Joined: Mar 2013
Posts: 3 |
Andrew, thanks for the ideas. I tried something new. I installed BAB13 on my Macbook pro - worked like a charm. Then I compared - everything the same, font locations, fonts showing up in Fontbook. I tested some text programs and found a difference - Word on my Macbook showed all pg fonts, word on my Mac pro only Two. So, even if Fontbook on both machines showed all the pg fonts, I began to suspect something there. I googled to look for font problems in Mountain Lion, and I found a solution in the article: https://discussions.apple.com/thread/4152415?start=15&tstart=0I lost some more hours because my mac pro wouldn't like to start in safe mode, but found out it worked also after a normal boot; opening terminal and entering sudo atsutil databases -remove This cleans up the font caches, and after doing this an rebooting, now it works. Thanks again Kurt
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,975
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,975 |
Nice work! Glad it's fixed.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Nov 2013
Posts: 7
Newbie
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Newbie
Joined: Nov 2013
Posts: 7 |
Hi I'm new to this forum and have the same problem but the above command line did nothing for me. So I tried this and it worked for me on my macbook pro running OSX mavericks: - Get this freeware Permissions Reset: https://www.macupdate.com/app/mac/31741/permissions-reset- Drag the /Library/Fonts folder to the app and hit Reset- DONE! No restart required. -Nor Eddine Bahha Font Designer
Last edited by 251; 11/25/13 02:45 AM.
—Nor Eddine Bahha (Nordine) *Jazz pianist and Font Designer of RealScore Chord and BigBand Chord fonts *More music, text and chords fonts can found here: https://norfonts.ma
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Ask sales and support questions about Band-in-a-Box using natural language.
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Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
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