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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
I have emailed PG Music but not had any response so I thought I would try here in the hope that someone from PG is looking. I ordered the above last night (around midnight UK so 4pm Canada?) but it has not appeared in my account yet. I had hoped that I would be able to get the 90Gb+ downloaded by the end of the weekend but maybe nothing will happen until Monday now  I can provide the order number of required. Thanks
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 4,047
Veteran
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Veteran
Joined: Dec 2005
Posts: 4,047 |
Not sure of their hours, but worth a call to resolve. Just noticed your UK location....$$$$$, but not sure there.Bottom of the page. http://www.pgmusic.com/index.html
Last edited by seeker; 12/13/14 08:42 AM.
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
lOOK IN YOUR EMAIL. I ordered today and they sent me an email with the serial number and nownload links in the email. Past the serial number into the accounts page and then the downloads appear.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks seeker and earl kirby.
Believe me I have been checking my email every 2 minutes and there's nothing there even though in the correspondence up to that point I was told that the serial number would be emailed.
Never mind I guess they will sort it out on Monday (probably late afternoon/early evening for me). Just a bit disappointing after debating long and hard about whether to upgrade, only to bite the bullet and then have to wait another 3 days to get it (plus however long it takes to download).
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 2,475
Veteran
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Veteran
Joined: Jun 2000
Posts: 2,475 |
check your email spam /junk folder JUST in case -hope you get it soon
Also probably not much help but seeing that you are relatively new here do you have a PG account? (not same as a forum account) if you do - look there
Good Luck
Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
Log into your account at pgmusic.com (separate account than forum) and click on My Products. Once in there you should see the serial number and download links.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks guys, appreciate your support.
I have checked my pg music account also every 2 minutes and it only shows my biab pro purchase at the beginning of the month.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Nov 2013
Posts: 58
Enthusiast
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Enthusiast
Joined: Nov 2013
Posts: 58 |
I'm located in the US so shipping time is not the same, but I ordered the USB Hard Drive yesterday, and received it today. (Thank you PGMUSIC!)
Walt
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 18,892
Veteran
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Veteran
Joined: Oct 2008
Posts: 18,892 |
receder,
Did you go through all the steps to pay for your order? My experience is that once I have paid for the order, a confirmation is sent to my email address.
I have never had any issue with an internet purchase.
Regards,
Noel
MY SONGS...Audiophile BIAB 2024
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
I was wondering that too. Maybe your payment didn't process.
Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Hi Neol96 and sslechta,
A lady from PG Music marketing set-up an order for me and gave me an order number so I had to reference this order in my PayPal payment which is what I did.
I suspect the issue is that someone from sales has to then receive the order and "associate" it with my account and email me a serial number. When it is done this way the process is no longer fully automated but requires someone at PG to actually do something.
From my unanswered emails to the sales and marketing email addresses since then I assume they must have "gone home for the weekend". So as a last resort I have now emailed support although I suspect their response will be that their "sales dept deal with orders" or something like that.
I have to say that I do feel a bit let down, having spent the best part of $200 to be left without any product to show for it for the entire weekend.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 18,892
Veteran
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Veteran
Joined: Oct 2008
Posts: 18,892 |
Hi again, receder. I understand your disappointment. Why not have a look under the "Support" link at the very top of this webpage and then click on "Live Chat".  If anyone is around at PG Music, you will get hold of them quickest doing it this way. It may be that Live Chat is manned even when sales staff are not there to handle emails. My past experience is that PG Music operate on extended hours when a new release is made available. Just a thought, Noel
MY SONGS...Audiophile BIAB 2024
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 7,803
Veteran
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Veteran
Joined: Aug 2006
Posts: 7,803 |
i ordered the same and had a notice the very next day, i decided rather than wrestle 90 gigs of download i would wait a few days for the HDrive to arrive.
Lenovo Win 10 16 gig ram, Mac mini with 16 gig of ram, BiaB 2022, Realband, Harrison Mixbus 32c version 9.1324, Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app, Komplete 49 key controller.
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Noel96,
I have tried that but I suspect time difference is the issue now as I don't get any response.
It is 1:30 pm here in the UK so by my reckoning it is around 5:30am in Victoria, Canada.
I'll just have to wait it out. I guess it will be worth it in the end for the considerable saving.
Robh - I decided on the download rather than international shipping of the hard drive as it should have been quicker to arrive (less than 3 hours with my broadband maxed out) and also I might end up paying import duty for the hard drive.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,290
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,290 |
Hi Receder, Check your inbox. 
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Callie, downloading now! Here goes.......
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
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Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
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