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Band-in-a-Box for Windows
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Joined: Feb 2004
Posts: 20
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OP
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Joined: Feb 2004
Posts: 20 |
BIAB 2020 Build 715 64 bit does not start/run for me. 32 bit does. Also, the plugin does not work as it is apparently calling on BIAB 64.
I have reverted to build 713. I don't spot anything running in task manager after attempting to run BIAB 64, however trying to reinstall BIAB (715 or 713) required a restart as some part of it was still running, and install could not complete/continue. I have tried putting safemode.txt in bb Preferences folder - no change, and nothing created in that file. Windows 10
...Dave
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 18,374
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As a suggestion only, could you try disabling any A/V software, and then try to launch the program?
If you are running A/V software, is it Avast?
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 25,882
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Yes, disable malware checkers on /BB. Also, did you try Run as Administrator?
Also, try deleting the files in /BB/Preferences. It’s another way of reverting to the factory settings.
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Band-in-a-Box for Windows
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Joined: Feb 2004
Posts: 20
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OP
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Joined: Feb 2004
Posts: 20 |
"is it Avast?" - Yes it is
That was it - I added my PGMusic folder which contains everything PGMusic to the Avast exceptions list and that solved it.
Good work VT, thanks.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 18,374
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Excellent Dave. It was more than a lucky guess. Another user had a similar problem and was using that particular A/V software. The symptoms were the same.
Glad you got it going OK.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
Can someone with AVAST and who has this problem please PM me the log or Avast report that identifies bbw.exe and/or bbw64.exe as a threat?
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 3,570
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I tried it several times during the beta and this build always failed on my computer. It just won't even start. I have not had a chance yet to try the released version but I assume it is the exact same build.
And yes, I use Avast. And no, I do not see adding an exception for the bb folder as an acceptable solution! Any company can get hacked and if/when PGM gets hacked you are inviting an infection in your machine by disallowing Avast from protecting the bb folder. No other modern software program I run requires this exception!
I am amazed that people here are suggesting you "disable malware checkers on /BB" and "try disabling any A/V software". Exactly why are you guys even bothering with virus/malware software if your response is to disable it and let problem programs run???
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Band-in-a-Box for Windows
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Joined: Feb 2004
Posts: 20
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OP
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Hi Andrew - I'd be happy to send an Avast log if I knew where to find such a log/report - couldn't find anything. I got no message from Avast when BIAB 64 didn't start, just found that adding BB folder(s) to Avast's exceptions list allowed BIAB 64 to run.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 18,374
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Veteran
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I am amazed that people here are suggesting you "disable malware checkers on /BB" and "try disabling any A/V software". Exactly why are you guys even bothering with virus/malware software if your response is to disable it and let problem programs run???
Hi JJJ, I only suggested to disable the A/V to see if the program would then start. Certainly there was no intention to to disable it permanently. The intention was to pinpoint if the A/V was the cause of the problem. Some A/V software products give false positives. Some are better than others. I may be incorrect, but so far, I believe that the only people that have reported this issue are Avast users. Hope this clarifies 
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 3,570
Veteran
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I am amazed that people here are suggesting you "disable malware checkers on /BB" and "try disabling any A/V software". Exactly why are you guys even bothering with virus/malware software if your response is to disable it and let problem programs run???
Hi JJJ, I only suggested to disable the A/V to see if the program would then start. Certainly there was no intention to to disable it permanently. The intention was to pinpoint if the A/V was the cause of the problem. Some A/V software products give false positives. Some are better than others. I may be incorrect, but so far, I believe that the only people that have reported this issue are Avast users. Hope this clarifies I hear ya, VT! But the OP responded with something to the effect of "disabled Avast for bb and now it is fixed"! I doubt his intent was to go back and remove that exception so now he is susceptible to an infection if/when PGM gets hacked. I would recommend PGM install Avast on one or more test computers and try to fix this.
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,796
Expert
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Expert
Joined: Dec 2007
Posts: 1,796 |
I dumped the (free) avast, far too intrusive and meddling. Got paid defender, the same, and now paid Avira.
I used paid TS360 for a year, worked fine but in fact it was never tested and i wanted to make sure i was 'protected' up to date. No problems with 715 ...
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Band-in-a-Box for Windows
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Joined: Jan 2013
Posts: 58
Enthusiast
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Enthusiast
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Hello Andrew, I can't find any reference for bbw64.exe at C:\ProgramData\AVAST Software\Avast\log & C:\ProgramData\AVAST Software\Avast\report.
There are 2 log files that I can't open though: js_console.log & AvastUI.log.
I added an exception for bb folder at Avast too.
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 20,821
Veteran
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Veteran
Joined: Dec 2003
Posts: 20,821 |
I am amazed that people here are suggesting you "disable malware checkers on /BB" and "try disabling any A/V software". Exactly why are you guys even bothering with virus/malware software if your response is to disable it and let problem programs run???
I always disable my anti-virus, anti-malware, cCleaner, etc, whenever I am making music. I do all of that right after I disable my Ethernet card, thus nothing can get in or out.
I want my last spoken words to be "I hid a million dollars under the........................"
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
This false positive has been reported for AVG as well as AVAST, which makes sense because I think they use the same engine.
It is very annoying that Avast does this, and apparently does not provide any information to the user.
So if users could please contact these companies as well and inform them of the false positive, maybe their algorithms will detect a pattern of false positive reports and take some action.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 2,475
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No, it is just as logical, more so actually, that the converse is what is needed.
Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
We've been in touch with Avast, and I'm expecting that this will be resolved soon.
But indeed, in the mean-time if you simply create an exception for the file bbw64.exe (and/or bbw.exe if you run the 32bit version) this will allow you to run Band-in-a-Box.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jan 2013
Posts: 58
Enthusiast
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Enthusiast
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Hello... I contacted Avast support and they said to upload the file on VirusTotal and send them the link so they can investigate further. I didn't upload it.
As I see there is a new build 717, I hope it fixes this, thanks.
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