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Band-in-a-Box for Windows
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Joined: Dec 2001
Posts: 74
Enthusiast
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OP
Enthusiast
Joined: Dec 2001
Posts: 74 |
Hi there
I have seen a few posts regarding USB units not working but none for the Audiphole 1.5TB set up.
My upgrade arrived on 20 December and I installed the software to my HD leaving the Real Tracks and Drums on the USB drive.
No problems with this except the plug on the power block supplied is not compatible with this region... An adapter solved this problem.
Less than twently four hours later the blue light on the front of the USB starts flashing and the drive is no longer recognised leaving me with no Real Tracks or Real Drums.
I've tried to connect with all available USB ports and the problem persists.
I've contact PG Music support but wonder if there might be some clever BIAB expert who can think of a solution for this.
Probably have to return the unit, but that will mean another long wait.
Many thanks in advance for your advice.
Mark Stonebanks
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 25,902
Veteran
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Veteran
Joined: Jul 2000
Posts: 25,902 |
That's too bad, Mark. My 1.5 TB drive has been running for several days without a problem. I installed it the same way you did.
Was the drive on, and working, and then it stopped working?
Did PG support say what the flashing blue light means for this model?
I assume you rebooted and tried it again.
There is an obscure Windows problem if one uses too many USB devices, not at once, but over time. Have you plugged lots of devices in during the life of this machine, and plugged the same device to different ports? If so, write back and I'll give you something to try.
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Band-in-a-Box for Windows
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Joined: Dec 2001
Posts: 74
Enthusiast
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|
OP
Enthusiast
Joined: Dec 2001
Posts: 74 |
Hi Matt,
"Was the drive on, and working, and then it stopped working?"
Yes, the blue light was permanently on and then it started flashing and the drive disappeared,
"Did PG support say what the flashing blue light means for this model? "
PG support haven't replied yet
"I assume you rebooted and tried it again."
Yes, I've rebooted and tried again.
"There is an obscure Windows problem if one uses too many USB devices, not at once, but over time. Have you plugged lots of devices in during the life of this machine, and plugged the same device to different ports? If so, write back and I'll give you something to try."
I've got lots of devices connected but I don't think that this is the problem... The intermittent light appears even when it isn't connected to the computer.
I really appreciate your help, Matt but I'm due to take the wife out for dinner and if I don't switch off right now, the USB drive won't be the only thing that's not working!
Many thanks again
Mark
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,102
Expert
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Expert
Joined: Jun 2003
Posts: 1,102 |
Assuming that the drive itself is sound and that you are having a usb related problem, if you are using a Desktop computer and you have an empty bay and an available SATA hookup for the hard drive, the quickest and easiest solution is to pull the drive out of the usb enclosure and install it in your computer. The Band-in-a-Box Audiophile usb enclosure contains a 3.5 inch SATA Hatachi Drive.
If you turn the enclosure upside down and look on the front end, there is a single screw to remove. Take that out and the enclosure will flip open. Inside, there is one more screw to remove on the top of the drive rail (right in the middle). Take that out, then flip the black lever and the drive will pop right out. Take the drive and put it in an empty bay in your desktop and hook up the power and data cables and you are are ready to go. If the drive doesn't work at that point, at least you have identified the problem as being the hard drive and not the enclosure or your usb ports. If it does work you have avoided having to send the unit back.
Alternatively you could get an eSATA card and an eSATA enclosure and put the drive in that. That was my solution. I've had lots of problems with my usb drives under Vista and Windows 7 (not just BIAB's hard drives) so the eSATA solution was something that I already had in place.
Matt, considering the problems that I've been having with my usb devices, I like to hear about the solution that addresses lots of usb connections to different ports over time.
Keith
2024 Audiophile Windows 11 AMD RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,Cakewalk,Raven Mti
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 25,902
Veteran
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Veteran
Joined: Jul 2000
Posts: 25,902 |
Keith, I might just mount my drive in my PC. That would eliminate the fan noise of the enclosure. Good idea.
Here are the steps, for anyone interested in taking a look at unused USB device drivers. You might be surprised, as I was, how many there are.
To make Device Manager show devices that are not currently used:
RUN
CMD
set devmgr_show_nonpresent_devices=1
devmgmt.msc
View, Show Hidden Devices
maximize the USB entries
icons for devices not currently connected are pale; examine each
right click, Uninstall (for those you know you no longer need)
EXIT
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Band-in-a-Box for Windows
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Joined: Dec 2001
Posts: 74
Enthusiast
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OP
Enthusiast
Joined: Dec 2001
Posts: 74 |
Hi Matt, Keith,
My computer is a laptop so removing the drive won't work.
I've tried your trick with the device manager and I can see nothing that seems a problem... The number of USB devices is the same whether I show hidden devices or not.
I've just switched on the drive without connecting the usb and I'm still getting the flashing light. The drive isn't turning and the fan isn't working.
I fear I've just got a faulty unit. Looks like I'll just have to wait for a reply from PG support.
THanks to both for your help
Mark
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
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Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
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Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
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