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Band-in-a-Box for Windows
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Joined: Feb 2008
Posts: 826
Expert
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OP
Expert
Joined: Feb 2008
Posts: 826 |
PGM never cease to amaze me. I've had a problem with using Asio4All, sfz soundfont player and Amplitube in combination. Since it's 3rd party software modules interacting badly I din't even think of reporting it as a 'bug'. But I did call PGM support to see if they sold, or recommended, a soundfont player they knew would work.
Well the tech who answered duplicated the problem while I was on the phone and said he'd pass this to the development team right away to see if they can find a fix. He said they will contact me by e-mail as soon as they can fix it or make a recommendation.
Keep in mind, this isn't even a PGM problem, it involves 3rd party software. Wow! That's the best product support ever. I mean, let's face it, most vendors, assuming you could even talk to tech support in the first place, would most likely say 'contact the 3rd party, it's not our problem'.
Way to go PGM. Keep it up and you'll never lose this loyal customer.
BiaB 2013 b366, RB 2013 b4, WinXP Pro SP3, Toshiba M70, 1.8GHz 2GB RAM 100GB HD. Focusrite Saffire 6 USB, Ketron SD2. BiaB Wiki
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 37
Enthusiast
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Enthusiast
Joined: Dec 2003
Posts: 37 |
Ditto on the quality and availability of tech support....
PK
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Band-in-a-Box for Windows
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Joined: Apr 2007
Posts: 880
Expert
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Expert
Joined: Apr 2007
Posts: 880 |
Yeah, PG has the best service ever!
There are glitches here and there and some things missing, but it is always solved by the wonderful team of PG music.
Sandra
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 8,074
Veteran
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Veteran
Joined: Oct 2008
Posts: 8,074 |
Quote:
Ditto on the quality and availability of tech support....
PK
+1
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 409
Journeyman
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Journeyman
Joined: May 2008
Posts: 409 |
Good to hear. Hope you get it sorted.
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Band-in-a-Box for Windows
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Joined: Jan 2003
Posts: 5,025
Veteran
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Veteran
Joined: Jan 2003
Posts: 5,025 |
Their support reminds me of the time when a handshake was all it took to close a deal and both parties abide by it. My father did a couple handshake "deals" in his days and their word and name were their bond. Back when people had integrity and meant what they said.
PG & Team remind me of those times, very rare these days. They do have the best customer support of ANY business I have dealt with. I have said it many times before, but they deserve all the accolades their customers say about them, because it is true.
Thanks PG & Team
Trax
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 18,954
Veteran
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Veteran
Joined: Oct 2008
Posts: 18,954 |
If there's a better company for support and service out there on the web, I haven't yet found it. PG Music is brilliant.
MY SONGS...Audiophile BIAB 2024
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 595
Journeyman
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Journeyman
Joined: Dec 2003
Posts: 595 |
+1 They are easy to deal with, pleasant and always more than fair. I am a lifelong customer since version 1.
Jan - 12 Core AMD Ryzen 9 3900X
32GB DDR4
Win 10 64-bit
Samsung m.2 SSD Boot drive,other SSD internal and USB drives.
MOTO 2
Ketron SD4,SD1000
Yamaha RX-v381amp
VB-Audio virtual cables
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Band-in-a-Box for Windows
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Joined: Aug 2011
Posts: 581
Journeyman
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Journeyman
Joined: Aug 2011
Posts: 581 |
Add me to the list. On Saturday had about a 2 hour phone call with Support. Took over my PC, saw my issue, duplicated it on their system. Indeed, where else will you get this 'bend-over-backwards' dedication from a support team / product !
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
Now I'm teary eyed. My kids, who equate me with a murdering Neanderthal would point and laugh. I could eat alphabet soup and ...never mind.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Nov 2007
Posts: 31
Enthusiast
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Enthusiast
Joined: Nov 2007
Posts: 31 |
I couldn't let the opportunity slip by without adding my appreciation for ALL that PGMusic does for their customer base> TOP DRAW!!
I have been a customer since the Atari days-got every upgrade, and I think 2012 is the best to date, although they have all been good. I might start a thread someday on what (to me) have been game changers. Like for instance the DAW plugin mode, real tracks and now VST support!!!!WOW
THANK YOU PG MUSIC (I know I am shouting, but this program is worth shouting about). I have a commercial studio and have much of the software that is available from vendors around the world (Sonar X1 is my go to DAW)but PGMUSIC has the most WOW factor of any program I own!!!
Thanks again
Pastorbelvedere
Quadcore 6600 Windows 7-4 gig mem
Run HomeAlone Studio
Sonar 8.5 soon to be Sonar X1
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Band-in-a-Box for Windows
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Joined: Dec 2006
Posts: 152
Apprentice
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Apprentice
Joined: Dec 2006
Posts: 152 |
I also wanted to say how much all the hard work by PG and the team with BIAB is appreciated by myself.
A first class product at a reasonable price with a SUPPORT that no other company can match. From the Dos version to 2012 I have never been dissapointed, it just gets better.
Could never quite get on with Realband and my DAW's are Cakewalk's Guitar Tracks & Sonar X1.
And just to mention the support and help from the veterans and experts and others on the forum has always been excellent and appreciated.
Regards.Jeff
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2024 Italian for Windows is Here!
Ci siamo dati da fare e abbiamo aggiunto oltre 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 222 RealTracks, nuovi RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, due nuovi set di "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 e altro ancora!
Tutti Pacchetti | Nuove Caratteristiche
Band-in-a-Box® 2024 French for Windows is Here!
Band-in-a-Box® 2024 apporte plus de 50 fonctions nouvelles ainsi qu'une importante de contenus nouveaux à savoir : 222 RealTracks, des RealStyles nouveaux, des SuperTracks MIDI, des Etudes d'Instruments, des Prestations d'Artistes, des "Morceaux avec Choeurs", un Set 3 de Tracks Jouables, un Set 2 de RealDrums Jouables, deux nouveaux Sets de "RealDrums Stems", des Styles XPro PAK 6, des Xtra Styles PAK 17 et bien plus encore!
Tous Packages | Nouvelles Fonctionnalités
Video: Making a Song with Band-in-a-Box®, ChatGPT, and Synth V
Take your Band-in-a-Box® project to a whole new level when you incorporate ChatGPT and Synth V to add lyrics and vocals to your song!
We wanted to demonstrate how this is done with our video, where we show you how to go from nothing to a finished "radio ready" modern pop song by combining the features of Band-in-a-Box®, ChatGPT, and Synth V!
Listen to the finished song, so you get a listen to the finished product: https://demos.pgmusic.com/misc/behindthefame.m4a
If you like it, watch the video. Either way, let's hear your comments!
Henry Clarke: Revolutionize Your Band-in-Box® Tracks with Regenerating Function
User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
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