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#227183 - 12/09/13 11:57 PM [Band-in-a-Box for Windows] Norton AV users, beware!
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.

Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.

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#227206 - 12/10/13 03:23 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
funkycornwall Offline
Apprentice

Registered: 04/01/07
Posts: 163
Many people in the UK have written about avoiding Norton at all costs as it seems to cause all kinds of problems. For many years now I have simply used Microsoft Security Essentials as my antivirus system. It is free and directly available from MS and seems to run nice and efficiently in the background. I am sure other will chime in also about Norton.

Sorry to hear about your problems I am sure PG will sort you out. In your circumstances might be better to disengage from the internet when you are installing and disable any antivirus at that time.

If you do decide to uninstall Norton you will need to download a special tool from Norton to properly remove everything. You cannot operate two antivirus systems at the same time and if you don't remove all traces of Norton it will conflict with any other antivirus system you install.

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#227226 - 12/10/13 07:39 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
NortonSupport Offline
Newbie

Registered: 12/10/13
Posts: 2
Originally Posted By: elkayem
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.

Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.


Hello,

Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team.

Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it?

Let me know if you need any help!

Thanks!

Vineeth
Norton Support

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#227230 - 12/10/13 07:51 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
Notes Norton Offline
Veteran

Registered: 07/06/00
Posts: 4333
Loc: Fort Pierce, Florida, U.S.A.
Sheesh, these guys are giving me a bad name wink (I'm older than Peter Norton, so I had the name first)

I left Norton AV years ago when it bogged down my system, slowing it to a crawl and went with a competitor. I understand they have fixed that problem, but the competitor is working just fine so I see no need to go back.

But I do use Norton Ghost to back up and image my hard drives.

Notes
_________________________
Bob "Notes" Norton smile Norton Music
http://www.nortonmusic.com

100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks

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#227240 - 12/10/13 08:50 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
MartinB Offline
Veteran

Registered: 07/14/00
Posts: 4848
I jettisoned Norton a few years ago -> after some otherwise harmless sudden PC shutdown the product unexpectedly asked me for a new validation key. I had the choice of purchasing a new validation key - albeit the current key should have been valid for another half a year or so - or just turn to a different product ...
_________________________
Martin

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#227244 - 12/10/13 09:27 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: NortonSupport]
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
Originally Posted By: NortonSupport
Originally Posted By: elkayem
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.

Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.


Hello,

Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team.

Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it?

Let me know if you need any help!

Thanks!

Vineeth
Norton Support



Wow, I certainly didn't expect Symantec to respond to this post. That was quick!

I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times.

In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release.

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#227290 - 12/10/13 01:13 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
BarryKJ Offline
Journeyman

Registered: 12/19/05
Posts: 493
You should be able to download the files from the PGM site if you can't recover them from the hdd.

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#227318 - 12/10/13 03:09 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: BarryKJ]
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
Originally Posted By: BarryKJ
You should be able to download the files from the PGM site if you can't recover them from the hdd.


Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.

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#227322 - 12/10/13 03:17 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 17120
Loc: Hudson Valley & Lake George NY
FYI, the file you seek is 341 Megabytes. Not huge to send, but standard email won't work.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#227335 - 12/10/13 04:26 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Originally Posted By: elkayem

Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.


Maybe you did not check "email delivery" option when ordering?

If you don't hear from support reply to your email, don't hesitate to contact pgmusic Sales more directly, either thru one of the tollfree hotlines listed on the main page that may work for where you are located, or via chat. Repeat email, too, with a new one, just in case.

I'm sure that the fine and honest good folks at PG music will get you straightened out, likely will send you a link to a download.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

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#227344 - 12/10/13 05:26 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
Hi Mac, yes I have the links from email delivery, but the setup files are different on email vs hard drive. I have no doubt PGmusic is currently overwhelmed with tech support and will eventually get back to me.

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#227425 - 12/11/13 01:40 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
NortonSupport Offline
Newbie

Registered: 12/10/13
Posts: 2
[
Wow, I certainly didn't expect Symantec to respond to this post. That was quick!

I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times.

In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release. [/quote]

That would be great! Thank you!

Vineeth
Norton Support

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#227518 - 12/11/13 05:23 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: funkycornwall]
Paul Haynes Offline
Journeyman

Registered: 12/30/12
Posts: 343
Loc: United Kingdom
Originally Posted By: funkycornwall
For many years now I have simply used Microsoft Security Essentials as my antivirus system.


Same here. I fix computers for a living and can't tell you the amount of customers I have persuaded to switch and save money. Sure Norton and others like it "MAY" protect you more in certain conditions, "MAY". But I've seen much adware and malware get onto computers and the big boy securities ignore it. subscription security cost money every year and slows your computer down, adds lag which personally I hate. The amount of people who complain about their computers running slow and most times it's their security doing it. Most people I see buy budget computers which have poor performing CPU's so the Nortons of this world do a very good job at making things busy which leaves the computer sluggish - CPU over load.

I used to use AVG free but now found it terrible! Microsoft Security Essentials is good.


Edited by PaulH (12/11/13 05:25 PM)
_________________________
BIAB since 2013

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#227536 - 12/11/13 07:18 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
rharv Offline
Veteran

Registered: 05/30/00
Posts: 18735
Loc: Marysville, Mi. USA
In your situation, I'd contact PG support via phone.
They can tell you which file(s) you need to download and install.
You may need the 'program' download and installing everything on that may give you everything you need (even if it re-installs some parts over the existing).

I'm guessing this is an easy fix, just need to reach out to them for help. I'd use phone, remembering they are west coast Canada as far as time zone.


Edited by rharv (12/11/13 07:20 PM)
_________________________
Make your sound your own!

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#227595 - 12/11/13 11:24 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: rharv]
Paj Offline
Apprentice

Registered: 01/16/06
Posts: 152
Geez---Ya think this issue should be posted as an alert on the website?

DON'T PANIC!

I had absolutely nothing left in any of the folders on my USB drive after a full install and the files that were appearing in the root directory "Could Not Be Found." Then I rebooted the computer and everything reappeared on the USB drive and behaved normally.

Paj
8^}

Is the Bonus 12-Pak installing all of the Bonus 6-Pak files? A 101-riffs file from the 6-Pak didn't seem to install.


Edited by Paj (12/12/13 12:01 AM)

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PG Music News
User Tip - Slowing Down and Looping Audio in Band-in-a-Box®

Forum user DeaconBlues09 created a video tutorial to help answer a fellow forum user's question:
Using the Audio Chord Wizard to tempo map, slow down, and learn the notes of an audio track - video link http://www.pgmusic.com/?vid=R09Lf3bHjhQ

Forum thread: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=467504

Thanks for sharing!

#TBT - Band-in-a-Box® 2006 for Windows Ear Training Fun!

With the release of Band-in-a-Box® 2006 for Windows we added two great games for ear training: Pitch Invasion and Music Replay!

Pitch Invasion helps to develop perfect pitch as you shoot down "alien" notes invading from above (you hear the note sound, and click on the on-screen piano/MIDI or QWERTY keyboard to shoot them down).

Music Replay develops your pitch, rhythm, and melody recognition by replaying what the program plays, in note, rhythm, or melodic modes.

These games can still be accessed with newer versions of the program - in Band-in-a-Box® 2018 you'll find these by accessing the Practice Window or Ear Training Window, both located in the Window drop-down menu. The Practice Window can also be accessed using the Practice button within the main Band-in-a-Box screen (don't see it? CTRL+T to change the view).

Learn all about the features released with Version 2006 here.

Video: Exporting Audio Files in Band-in-a-Box® 2018

Our latest video, Band-in-a-Box® 2018 for Windows - Exporting Audio Files Tutorial walks you through the different options to export your Band-in-a-Box® songs and song tracks from Band-in-a-Box® as an audio file (WAV, MP3, etc.)!

http://www.pgmusic.com/?vid=_Px958TmzhA

Band-in-a-Box® 2018 for Windows Build 516 Update Available!

Band-in-a-Box 2018 for Windows customer can download the latest free patch update here: http://www.pgmusic.com/support_windowsupdates.htm#516

Summary of changes:
Improved: More RealTracks have HiQ transcriptions. Fixed Bass AmericanaSlow16thsByron bad chords.
Improved: The Audio Drivers dialog for WAS devices now shows Bit Depth in the device description.
Improved: WAS audio driver performance has been Improved when using 44.1 kHz sample rate.
Improved: Windows Audio Session error messages contain more specific information.
Updated: Misc. updates to StylePicker database, memos, manuals, help files.
Fixed: "BBW.LST not found" errors when using the Hybrid Style maker dialog.
Fixed: "mono" was being ignored when rendering a batch of songs to audio files.
Fixed: "normalize individual tracks" was only working for MIDI tracks.
Fixed: "One file per track" was being ignored when rendering a batch of songs to audio files.
Fixed: Access violation on bootup if using a Roland audio interface (ASIO) that is not connected.
Fixed: Adjusting Melody or Soloist tracks to fit a new number of choruses was not undo-able.
Fixed: An access violation error might occur in the RealTracks Picker if quickly scrolling and double-clicking to hear demos.
Fixed: Changing a track name using the StylePicker mixer controls might open a hidden popup window.
Fixed: Changing the number of choruses was not undo-able.
Fixed: Clicking on the far left of the Guitar window would cause a "!!!!!" flash message to show.
Fixed: If adjusting the number of choruses in your song, choosing Cancel is ignored when asked, "OK to adjust Melody track to fit new # of choruses?".
Fixed: JazzBebopDannyBrushes sometimes out of sync.
Fixed: Panning the audio track did not work.
Fixed: Some Amplitube presets/styles/demos pointed to a preset which wasn't available in some installs.
Fixed: Some typos and omissions in RealDrums Picker.
Fixed: The [.STY] button in the Hybrid Style maker dialog.
Fixed: The [Get Patch/Drum Kit Info] button in the MIDI drivers dialog would not find the synthesizer documentation.
Fixed: The About dialog was not showing the Fretlight Ready logo.
Fixed: The Audio Chord Wizard would always run in English.
Fixed: The busy mouse cursor might remain after analyzing audio with the Audio Chord Wizard.
Fixed: The PDF driver installer could not be launched from Band-in-a-Box.
Fixed: The Plugins window would be too small when using plugins that have a small GUI.
Fixed: Using a Coyote DXi synthesizer (eg CoyoteWT or ForteDXi) might cause crackling/buzzing noise during playback.
Fixed: Using a multi speaker layout (eg. 4 speakers surround sound) instead of stereo might cause failure to connect to audio hardware with error -9996. This only happened when using WAS as audio driver type.
Fixed: Video rendering would fail if saved using Japanese characters in file name.
Fixed: When saving a Hybrid style for the first time, the File Save dialog should start in the Styles directory.

PG Music Inc. Newsletter - Stay In-the-Loop!

Want to be notified when a new version of Band-in-a-Box®, PowerTracks, or other PG Music Inc. products are released? Sign up for the newsletter at http://www.pgmusic.com/newsletter.htm.

If you purchased Band-in-a-Box® (or any other PG Music Inc. product) directly from us, you're already on the list!

Of course, we also announce new releases and specials on our Facebook page (https://www.facebook.com/pgmusicinc/), Twitter account (https://twitter.com/BandinaBox), and right here in our Forums!

Amazing Band-in-a-Box User Comments!

Great program with lots of support through the publisher and after-market. Use it for teaching, practicing, and gigging.
-Andrew L.

I just got my 6th film placement on a song recorded entirely in Band-in-a-Box. You guys rock!
-Terry Fernihough (Band-in-a-Box Endorsing Artist!)

I love this program. I have only had it for around a month but it has made things a lot easier for me. I no longer have to scour the internet for backing tracks. I just plug in the chords I want to use, find the style I want and done. Saving me so much time and being able to transpose into different keys is awesome too.
As the days go on I will be delving deeper into what it can do, importing some of my backing tracks into Abelton 9 to play with and writing some songs.
Best money I have spent on something in while.
-Peter S.

I started using Band-in-a-Box around 1990. It was the DOS version naturally and I used one of those old portable computers with dual floppy drives and a built in 9" monochrome display. I connected midi cables to a great sounding Yamaha keyboard and played my music using midi tracks. I did a demo for a university music class that was a lot of fun. Wow, it is almost unimaginable to see where this product has elevated to today. I have upgraded many times over the past 28 years but each time I am even more amazed. Thank you PG Music for being such a major part of my love for music all of these years!!!
-Dwayne G.

Incredible Software. Great for ignorance and experts and for anyone who wants to deal with music. If you do not have a hobby and want to have one "band in a box" is the best choice. Simple, but if you want to be an expert on it, you need to make an effort to master it perfectly for perfect use. The only disadvantage is if you do not want to become a musician, and use it, you will become a perfect musician. Therefore, be cautious. It's not a toy.
-Ilija B.

I’ve been using it for about the same time (20 years). I’m a trumpet player and just really want some backing on lead sheets. With the Real Styles - it sounds fantastic! Takes just minutes to input chord changes and find the right style. There is so much you can do and I love having the Soloist features to really add color.
-Mike B.

Read even more great feedback here.

Band-in-a-Box® 2018 Danish Edition for Windows® is Here!

http://www.bandinabox.com/bb.php?os=win&lang=da

Band-in-a-Box® 2018 til Windows er klar!

Vi har haft travlt, og har tilføjet mere end 50 nye funktioner og en fantastisk samling af nyt indhold, bl. a. RealTracks, MIDI SuperTracks, Instrumental Studies, Loops, Artist Performances, Amplitube presets og dertil hørende stilarter, 12-tonearter RealTracks og Hi-Q Guitar Notation! Vi har tilføjet 202 nye RealTracks, hvilket er det dobbelte af de 101, vi ofte tidligere har udgivet! Vi introducerer Video RealTracks (40 i genrerne Country, Pop, and Jazz), som fungerer helt som RealTracks, men også har videoer af musikerne, mens de spiller! Vi har også lavet en ny Xtra Styles PAK 4 med 160 nye Xtra Stilarters. (Xtra stilarter er stilarter baseret på tidligere udgivne RealTracks). Der er mere end 200 nye RealStyles baseret på vores nye RealTracks bl.a. Americana, Klezmer, Top-40, Jazz stryger pads, Vokal (ooh og aah), Ny Crooner "Shout" BigBand stilart og meget mere! Vi har en Bonus 49-PAK med 40 ekstra ikke tidligere udgivne RealTracks foruden de 202 ovenfor nævnte, så alt i alt er der 242 nye RealTracks til rådighed! Bonus 49-PAK indeholder også Video RealTracks sæt 1 og 2, 32 nye MIDI SuperTracks, 108 nye Instrumental Studies, 52 Loops og 8 Artist Performances.

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