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#227183 - 12/09/13 11:57 PM [Band-in-a-Box for Windows] Norton AV users, beware!
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.

Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.

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#227206 - 12/10/13 03:23 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
funkycornwall Offline
Apprentice

Registered: 04/01/07
Posts: 167
Many people in the UK have written about avoiding Norton at all costs as it seems to cause all kinds of problems. For many years now I have simply used Microsoft Security Essentials as my antivirus system. It is free and directly available from MS and seems to run nice and efficiently in the background. I am sure other will chime in also about Norton.

Sorry to hear about your problems I am sure PG will sort you out. In your circumstances might be better to disengage from the internet when you are installing and disable any antivirus at that time.

If you do decide to uninstall Norton you will need to download a special tool from Norton to properly remove everything. You cannot operate two antivirus systems at the same time and if you don't remove all traces of Norton it will conflict with any other antivirus system you install.

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#227226 - 12/10/13 07:39 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
NortonSupport Offline
Newbie

Registered: 12/10/13
Posts: 2
Originally Posted By: elkayem
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.

Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.


Hello,

Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team.

Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it?

Let me know if you need any help!

Thanks!

Vineeth
Norton Support

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#227230 - 12/10/13 07:51 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
Notes Norton Offline
Veteran

Registered: 07/06/00
Posts: 4401
Loc: Fort Pierce, Florida, U.S.A.
Sheesh, these guys are giving me a bad name wink (I'm older than Peter Norton, so I had the name first)

I left Norton AV years ago when it bogged down my system, slowing it to a crawl and went with a competitor. I understand they have fixed that problem, but the competitor is working just fine so I see no need to go back.

But I do use Norton Ghost to back up and image my hard drives.

Notes
_________________________
Bob "Notes" Norton smile Norton Music
http://www.nortonmusic.com

100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks

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#227240 - 12/10/13 08:50 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
MartinB Offline
Veteran

Registered: 07/14/00
Posts: 4856
I jettisoned Norton a few years ago -> after some otherwise harmless sudden PC shutdown the product unexpectedly asked me for a new validation key. I had the choice of purchasing a new validation key - albeit the current key should have been valid for another half a year or so - or just turn to a different product ...
_________________________
Martin

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#227244 - 12/10/13 09:27 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: NortonSupport]
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
Originally Posted By: NortonSupport
Originally Posted By: elkayem
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.

Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.


Hello,

Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team.

Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it?

Let me know if you need any help!

Thanks!

Vineeth
Norton Support



Wow, I certainly didn't expect Symantec to respond to this post. That was quick!

I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times.

In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release.

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#227290 - 12/10/13 01:13 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
BarryKJ Offline
Journeyman

Registered: 12/19/05
Posts: 493
You should be able to download the files from the PGM site if you can't recover them from the hdd.

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#227318 - 12/10/13 03:09 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: BarryKJ]
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
Originally Posted By: BarryKJ
You should be able to download the files from the PGM site if you can't recover them from the hdd.


Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.

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#227322 - 12/10/13 03:17 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 17327
Loc: Hudson Valley & Lake George NY
FYI, the file you seek is 341 Megabytes. Not huge to send, but standard email won't work.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#227335 - 12/10/13 04:26 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Originally Posted By: elkayem

Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.


Maybe you did not check "email delivery" option when ordering?

If you don't hear from support reply to your email, don't hesitate to contact pgmusic Sales more directly, either thru one of the tollfree hotlines listed on the main page that may work for where you are located, or via chat. Repeat email, too, with a new one, just in case.

I'm sure that the fine and honest good folks at PG music will get you straightened out, likely will send you a link to a download.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

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#227344 - 12/10/13 05:26 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
Hi Mac, yes I have the links from email delivery, but the setup files are different on email vs hard drive. I have no doubt PGmusic is currently overwhelmed with tech support and will eventually get back to me.

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#227425 - 12/11/13 01:40 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
NortonSupport Offline
Newbie

Registered: 12/10/13
Posts: 2
[
Wow, I certainly didn't expect Symantec to respond to this post. That was quick!

I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times.

In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release. [/quote]

That would be great! Thank you!

Vineeth
Norton Support

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#227518 - 12/11/13 05:23 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: funkycornwall]
Paul Haynes Offline
Journeyman

Registered: 12/30/12
Posts: 346
Loc: United Kingdom
Originally Posted By: funkycornwall
For many years now I have simply used Microsoft Security Essentials as my antivirus system.


Same here. I fix computers for a living and can't tell you the amount of customers I have persuaded to switch and save money. Sure Norton and others like it "MAY" protect you more in certain conditions, "MAY". But I've seen much adware and malware get onto computers and the big boy securities ignore it. subscription security cost money every year and slows your computer down, adds lag which personally I hate. The amount of people who complain about their computers running slow and most times it's their security doing it. Most people I see buy budget computers which have poor performing CPU's so the Nortons of this world do a very good job at making things busy which leaves the computer sluggish - CPU over load.

I used to use AVG free but now found it terrible! Microsoft Security Essentials is good.


Edited by PaulH (12/11/13 05:25 PM)
_________________________
BIAB since 2013

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#227536 - 12/11/13 07:18 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
rharv Offline
Veteran

Registered: 05/30/00
Posts: 18869
Loc: Marysville, Mi. USA
In your situation, I'd contact PG support via phone.
They can tell you which file(s) you need to download and install.
You may need the 'program' download and installing everything on that may give you everything you need (even if it re-installs some parts over the existing).

I'm guessing this is an easy fix, just need to reach out to them for help. I'd use phone, remembering they are west coast Canada as far as time zone.


Edited by rharv (12/11/13 07:20 PM)
_________________________
Make your sound your own!

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#227595 - 12/11/13 11:24 PM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: rharv]
Paj Offline
Apprentice

Registered: 01/16/06
Posts: 154
Geez---Ya think this issue should be posted as an alert on the website?

DON'T PANIC!

I had absolutely nothing left in any of the folders on my USB drive after a full install and the files that were appearing in the root directory "Could Not Be Found." Then I rebooted the computer and everything reappeared on the USB drive and behaved normally.

Paj
8^}

Is the Bonus 12-Pak installing all of the Bonus 6-Pak files? A 101-riffs file from the 6-Pak didn't seem to install.


Edited by Paj (12/12/13 12:01 AM)

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#227606 - 12/12/13 12:31 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
elkayem Offline
Enthusiast

Registered: 09/08/11
Posts: 30
All is good. Thank you PGMusic for coming to my rescue! I received a Dropbox link from PGMusic today that had the missing setup files. Most of the time, Norton AV will put a suspicious file in quarantine. However, some of the installation files are big (hundreds of MB) so it outright deleted the large ones. Unfortunately, the installation files on the hard drive are different than the downloadable ones I received links to on the day I purchased, so I was stuck until I received the Dropbox link. I've submitted the files to Symantec so hopefully no one else encounters this issue. At least until BIAB 2014.5...

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#227669 - 12/12/13 08:39 AM [Band-in-a-Box for Windows] Re: Norton AV users, beware! [Re: elkayem]
Notes Norton Offline
Veteran

Registered: 07/06/00
Posts: 4401
Loc: Fort Pierce, Florida, U.S.A.
PG Music has always had great customer support.

When I used Norton AV, they always had very good customer support.

Customer support is essential in an any business, and especially software.

Reports of both good and bad support are always appreciated.

Thanks for the feedback.
Bob
_________________________
Bob "Notes" Norton smile Norton Music
http://www.nortonmusic.com

100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks

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