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PowerTracks Pro Audio
Joined: Sep 2016
Posts: 3
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Joined: Sep 2016
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Hi
I have a midi file that when I use the notation window looks ok and is in the correct register. When I the go to print it and press preview it is an octave higher than displayed in the notation window. I don't appear to be able to whatever I set the printing dialogue box to, to print at the correct octave.
Any ideas please?
Thank you
Geoff

PowerTracks Pro Audio
Joined: Feb 2014
Posts: 41
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Joined: Feb 2014
Posts: 41
Hi Geoff,

Does this issue affect all your songs or just this one MIDI file? If it's just the MIDI file could you email that to support@pgmusic.com with a brief description of the issue? We can test it out on our systems and see if we can determine why the program would have an issue printing the file.

If the issue affects more than that file you'd want to try returning your program to factory settings. You can close PowerTracks, then go to the PT folder (usually C:\pt) and delete two files: PTPA.CFG and PTW.ini. Then restart the program with all the default settings and see if printing works.

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Thank you, I will try the delete the two files first thank you
Geoff

PowerTracks Pro Audio
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Joined: Sep 2016
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Hello
I have tried the suggestion that you made and unfortunately it did not work.
It has only happened with this particular Midi file so far.
I will email the file and clips of the lead & print sheets.
Thank you
Geoff

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