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#441916 - 12/01/17 01:56 PM [Help! Tech S.O.S (Off topic)] BIAB 2017 Audiophile Broke
Islansoul Offline
Journeyman

Registered: 05/15/15
Posts: 763
Loc: St. Petersburg , FL
I accidentally dropped my hard drive copy of BIAB for Mac and now it won't show up on my mac or run. The light comes on when I plug it in and nothing is broken externally. I need to change one of tracks before my gig tomorrow. HELP!
_________________________
Computer: Mid 2014 Macbook Pro,
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
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#441923 - 12/01/17 02:13 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
jford Offline
Veteran

Registered: 12/20/00
Posts: 10447
Loc: Pensacola, Florida
I would try opening up the enclosure (if possible) and seeing if there are any loose wires inside. It might be as easy as that.

If not, do you not have a backup? 2+TB drives are generally available from warehouse clubs from the $80-$100 range. It's definitely a worthwhile investment.
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#441954 - 12/01/17 04:43 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
rharv Offline
Veteran

Registered: 05/30/00
Posts: 18804
Loc: Marysville, Mi. USA
As jford mentioned; it may be worth opening it carefully and looking for a connection that got jarred loose.

I've read of this happening a half a dozen times, so I bet it has happened dozens of other times that I've never heard about.

I'd remove the tiny screws (or snap it apart or whatever), and take a peek. Push the obvious connections back together and retry.. inside and out...
of course you need to physically disconnect it before trying any of this.
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Make your sound your own!

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#449152 - 01/04/18 08:27 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Mike Halloran Offline
Enthusiast

Registered: 04/24/17
Posts: 99
Loc: Sillie Con Valley, California
A dropped hard drive that doesn’t mount is normally ruined.

Of course open the housing to see if a wire came loose but that’s a long shot.

The last one I dealt with fell 3 feet onto a carpet.
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BIAB Audiophile on 2010 iMac i7, 32G RAM, 2T SSD, OS 10.13.3
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Old G4-1K DP OS 10.4.11 / OS 9.2, Legacy Apps

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#450000 - 01/08/18 06:50 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 869
Hi,

With the other hard drives we ship out, you can easily open the enclosure, and disconnect/reconnect the drive inside, which is connected to a USB-SATA interface (we call this reseating). With the Audiophiles, the drive is soldered right onto the board, so can't be knocked loose.

This makes them more dependable and harder to mess up, but if it still stops working after a drop, it's probably actually broken now. frown

Islansoul, if you contact our sales department directly (1-800-268-6272), we can replace it for the cost of the drive.

Thanks
Kent
PG Music

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#450619 - 01/12/18 08:25 AM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Kent - PG Music]
Islansoul Offline
Journeyman

Registered: 05/15/15
Posts: 763
Loc: St. Petersburg , FL
Thanks, I did contact the support team and the person on the phone was very kind and helped me get a new one. I had to pay for it, but the tech employee was helpful.
_________________________
Computer: Mid 2014 Macbook Pro,
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
music producer/engineer

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Moderator:  Andrew - PG Music, PeterGannon 
PG Music News
Video - Making A Song in Band-in-a-Box® 2018

Ever wonder how to create a song in Band-in-a-Box®? We start off with the basics in our latest video for Band-in-a-Box® 2018!

Windows users: click here | Mac users: click here

RealTracks Patch Update for Windows Users

Band-in-a-Box® 2018 for Windows users can download the latest RealTracks update patch (519) here.

This patch includes some RealTracks audio updates we have made since the release of Band-in-a-Box 2018. 2018 users should be sure to download the latest Band-in-a-Box 2018 update patch (519), as that patch includes the bulk of the fixes for RealTracks released with 2018. This is a larger download than typical because it updates the Vocal Oohs and Aahs RealTracks audio files. There is more information and Audiophile patches available here.

Summary of RealTracks Audio updates:
Improved: There were small issues with the tuning of several Bass styles. This has been fixed for both the original mix and the direct input mix. This affects the following RealTracks:
- Bass, Acoustic, AmericanaSlow16thsByron Ev16 060
- Bass, Acoustic, AmericanaSlow128Byron Sw 040
- Bass, Acoustic, RockabillySwingByron Sw 190
- Bass, Acoustic, BluesyPopByron Ev 100
Improved: Audio glitches have been removed from the ends of phrases in the Vocal Oohs and Aahs RealTracks.

Band-in-a-Box® 2018 for Windows Patch Update Available!

Band-in-a-Box® 2018 for Windows users can download the latest (free) update patch (519) here.

Summary of changes:
Added: Additional dialog available for detailed information in the StyleMaker (fields for memo, examples, and other parameters). These are set in the StyleMaker (more dialog, a button called "Style Memos etc").
Added: Help Video button Added to the Audio Harmony dialog.
Improved: ABC opening improvements with some accidentals, and leadin bars that occur in middle of song.
Improved: Audio harmonies now used Improved algorithms, and can be easily set using N voices above, M voices below (and have additional functions like duplicate melody, and dup. melody octave below).
Improved: Lyrics will be now read from .mid files that used to be karaoke files (.kar) and got renamed somewhere along the line.
Improved: Support for RealTracks that should be transposed only lower (ie heavy metal guitars) and for future Improved metal guitar comping.
Improved: The Audio Harmony Dialog has been rearranged to be more intuitive when using Band-in-a-Box Intelligent Mode.
Fixed: Audio harmonies might be missing some notes.
Fixed: Audio harmonies would be generated with the wrong notes if selecting a range of audio in the middle of the track.
Fixed: Band-in-a-Box might crash on bootup with error "Read Beyond end of file".
Fixed: Band-in-a-Box should show message if the latest VJT application is not installed when the user tries to render videos.
Fixed: File > Open Special > Open Audio was importing audio instead of opening it in a new song.
Fixed: In the Bar Settings window, "Chordsheet and Notation - Start a New Line" should say "Notation - Start a New Line".
Fixed: It was not possible to record audio using WAS audio drivers if "Output always on" was disabled.
Fixed: Misc. RealTracks updates.
Fixed: Quicklist drums picker sometimes showing too many drums in the list.
Fixed: Redundant flash messages were showing.
Fixed: Removing a custom drums from a track would still display Drums as the name of the loop in the track.
Fixed: Rendering audio while there is a region of bars highlighted in the chord sheet might cause a crash.
Fixed: Saving a MIDI file would fail unless saving as type 1.
Fixed: Some 12-key RealTracks were incorrectly set to allow transposition.
Fixed: The Audio Harmony dialog needed some hints.
Fixed: The Audio Harmony dialog was missing the new Band-in-a-Box Intelligent Mode.
Fixed: The VJT application should print out its version number in log files.

Tutorials - How to Install Your Band-in-a-Box® for Mac Hard Drive

When you have your Band-in-a-Box® 2018 for Mac UltraPAK shipped to you on a portable hard drive, there are a few different options for installation. We go over these 3 options with our latest video series:

Option 1: Run Band-in-a-Box® directly from the USB drive only: click here to view.

Option 2: Install Band-in-a-Box® on your computer hard drive, but leave the RealTracks & RealDrums on the USB hard drive: click here to view.

Option 3: Install Band-in-a-Box® and the RealTracks & RealDrums on your computer hard drive: click here to view.

Check out all our Band-in-a-Box for Mac videos here.

Video - Downloading and Installing RealTracks Sets for Band-in-a-Box® for Mac

Have you purchased your Band-in-a-Box® package, and want to make sure you're downloading and installing the RealTracks Sets correctly?

Well, we've created just the tutorial video you're looking for! Band-in-a-Box® 2018 for Mac® - Downloading and Installing RealTracks Sets.

Video link:
www.pgmusic.com/?vid=QndXu8H_IwM

Thoughts on Band-in-a-Box® 2017 - Mac Power Users Discussion

David Sparks and Katie Floyd discuss a variety of topics in their recent episide of Mac Power Users: https://www.relay.fm/mpu/432 - listen all the way through (and laugh along with them - it was a very entertaining episode!), or jump to 1:37:40 where David shares his thoughts on Band-in-a-Box® 2017 for Mac!

Thank you David and Katie!

Polish New Features Video for Band-in-a-Box® 2018 for Windows

Our Polish Distributor, Sound Station, has finished their Band-in-a-Box 2018 New Features summary video (in Polish!) - click here to watch.

We hope all our Polish Band-in-a-Box users find this video helpful - thank you Sound Station!

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