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#441916 - 12/01/17 01:56 PM [Help! Tech S.O.S (Off topic)] BIAB 2017 Audiophile Broke
Islansoul Offline

Registered: 05/15/15
Posts: 716
Loc: St. Petersburg , FL
I accidentally dropped my hard drive copy of BIAB for Mac and now it won't show up on my mac or run. The light comes on when I plug it in and nothing is broken externally. I need to change one of tracks before my gig tomorrow. HELP!
Computer: Mid 2014 Macbook Pro,
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
music producer/engineer

#441923 - 12/01/17 02:13 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
jford Offline

Registered: 12/20/00
Posts: 10237
Loc: Pensacola, Florida
I would try opening up the enclosure (if possible) and seeing if there are any loose wires inside. It might be as easy as that.

If not, do you not have a backup? 2+TB drives are generally available from warehouse clubs from the $80-$100 range. It's definitely a worthwhile investment.

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#441954 - 12/01/17 04:43 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
rharv Offline

Registered: 05/30/00
Posts: 18713
Loc: Marysville, Mi. USA
As jford mentioned; it may be worth opening it carefully and looking for a connection that got jarred loose.

I've read of this happening a half a dozen times, so I bet it has happened dozens of other times that I've never heard about.

I'd remove the tiny screws (or snap it apart or whatever), and take a peek. Push the obvious connections back together and retry.. inside and out...
of course you need to physically disconnect it before trying any of this.
Make your sound your own!

#449152 - 01/04/18 08:27 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Mike Halloran Offline

Registered: 04/24/17
Posts: 53
Loc: Sillie Con Valley, California
A dropped hard drive that doesn’t mount is normally ruined.

Of course open the housing to see if a wire came loose but that’s a long shot.

The last one I dealt with fell 3 feet onto a carpet.
BIAB Audiophile on 2010 iMac i7, 32G RAM, 2T SSD, OS 10.13.3
Overture 5, DP 9.51, LogicProX, Finale 25, Encore 5.0.7 SmartScoreX2-P Notion 6
Old G4-1K DP OS 10.4.11 / OS 9.2, Legacy Apps

#450000 - 01/08/18 06:50 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Kent - PG Music Online   content
PG Music Staff

Registered: 11/05/08
Posts: 572

With the other hard drives we ship out, you can easily open the enclosure, and disconnect/reconnect the drive inside, which is connected to a USB-SATA interface (we call this reseating). With the Audiophiles, the drive is soldered right onto the board, so can't be knocked loose.

This makes them more dependable and harder to mess up, but if it still stops working after a drop, it's probably actually broken now. frown

Islansoul, if you contact our sales department directly (1-800-268-6272), we can replace it for the cost of the drive.

PG Music

#450619 - 01/12/18 08:25 AM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Kent - PG Music]
Islansoul Offline

Registered: 05/15/15
Posts: 716
Loc: St. Petersburg , FL
Thanks, I did contact the support team and the person on the phone was very kind and helped me get a new one. I had to pay for it, but the tech employee was helpful.
Computer: Mid 2014 Macbook Pro,
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
music producer/engineer


Moderator:  Andrew - PG Music, PeterGannon 
PG Music News
Band-in-a-Box® 2018 - Cleaned-up BB folder!

It's the first day of spring today, which means it's time to start spring cleaning!

We cleaned up the BB folder with our release of Band-in-a-Box® 2018. Over the years, this folder has been growing - there were up to 10,000 files in there! We've fixed this and put the files into various folders. This is done with a cleanup routine. The cleanup normally happens automatically during installation, but you can run it manually by selecting the main menu Help | Utilities | Run Cleanup routine.

The cleanup routine does the following:
-Moves Styles files (.STY/.STX) from C:\bb to C:\bb\Styles.
-Moves Soloists files (.ST2/.XT2) from C:\bb to C:\bb\Soloists.
-Moves various Demo folders to C:\Demos.
-Moves various songs and lessons folders to C:\bb\Songs and Lessons.
-Moves various files essential for running Band-in-a-Box to C:\bb\Data and C:\bb\Data\Lib.
-Moves various preferences files to C:\bb\Preferences.
-Moves tutorial demo songs, program manuals (.pdf), and the help file (.chm) to C:\bb\Documentation.

Oliver Gannon Interview - Appointed to the Order of Canada!

Oliver Gannon (Peter Gannon's brother), was appointed to the Order of Canada in recognition for "his achievements as a musician" on December 29, 2017!

Oliver recently sat for an interview with CBC's Hot Air host Margaret Gallagher - read a summary and listen to the interview at

'I don't know ... why they chose me. But I'm very glad and I'm not giving it back'
-Oliver Gannon

To be clear, and avoid any confusion, there are two brothers: Peter Gannon is the "Band-in-a-Box" PG Music guy, and Oliver Gannon is the jazz guitarist who just won the Order of Canada.

#Monday Motivation - Free Band-in-a-Box® Hard Drive!

Want to snag yourself a free Band-in-a-Box® hard drive? Tell everyone how much you love Band-in-a-Box® with your very own Band-in-a-Box® Testimonial video!

Submit your video, and when we use it on our website (and YouTube page) we will send you a FREE Band-in-a-Box® Hard Drive!

Learn more about how to submit your video testimonial here.

Take a look at the video testimonials we've already received at

User Tip - Custom Drum Shots

Have you ever wanted more control of the RealDrums generated within Band-in-a-Box? (example: with the same consecutive shot/hold/push)

Forum user Pipeline shared their steps in an incredibly detailed forum post to our Tips & Tricks forum - check it out: Custom Drum Shots.

#FunFactFriday - Team PG!

Did you know... Within Band-in-a-Box®, choose Help | About Band-in-a-Box, and you'll see more than just information on the program - you'll also see a complete list of Team PG - we're currently at 35 team members!

#TBT - Automatic Soloing in Band-in-a-Box® 7!

Band-in-a-Box® 7 included some great new features - like Automatic Soloing! This introduced program users to the powerful Soloist capabilities of Band-in-a-Box®, which also includes the Soloist Maker.

Automatic Soloing!
Pick any song or chords in any style, and choose a "soloist." Band-in-a-Box® then creates and plays a professional quality solo in the style of your choice. Previous versions of Band-in-a-Box created great accompaniment. Now you can hear sensational solos as well - showing you exactly what notes are played. Choose from "soloists" in the style similar to great Jazz musicians such as Django Reinhardt, John Coltrane, or Country/Pop soloists and others, or create your own soloists using the "Soloist Maker."

Soloist Maker
This module allows you to define your own soloists. For example, let's say you want to create a soloist in a style similar to the style of "John Coltrane" - the great Jazz saxophonist. The Soloist Maker allows you to define the parameters essential to Coltrane's playing, such as instrument range (i.e. tenor saxophone), extra legato playing, playing more on top of the beat than typical Jazz musicians, and playing straighter 8th notes than usual Swing 8th notes. Also, you can set phrasing options, such as how long the phrase should be and how much "space" to leave between phrases. You can also set how "outside" the playing should be. In the case of a John Coltrane style - you set that to the maximum! Then "turn him loose" and hear the soloist play over any song!

Review all of the features added with Band-in-a-Box® 7:

#TechTipTuesday - Opening MIDI Tracks in PowerTracks Pro Audio

Open your MIDI file in PowerTracks Pro Audio (or RealBand), and you'll see the instruments separated onto their own track - an excellent way to hear all the instruments individually for that song, and a great way to learn!

There's no trick to it either - just use the File | Open dialog, locate the MIDI file, and click [Open].

Note: Type 0 MIDI files have all channels on one track, and should ask whether you want to separate them. If you accidentally chooses no, hit Edit - MIDI - Extract Channels to Tracks. Typically, Type 1 MIDI files have the instruments automatically separated.

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