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#447874 - 12/29/17 12:54 PM [Band-in-a-Box for Windows] How to fix realtracks errors
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
I have the following errors detected. Unsure of what they mean and how to fix them.

Thank you

This will check RealTracks installation. For a realtracks to work, there needs to be a ST2 file in BB folder, and a folder of WMA files in the RealTracks folder set in Prefs-RealTracks Settings.

RealTracks Configuration ERROR: RealTracks # 1963(Set #177). RealTracks found here F:\BB\Soloists\RPno0140.ST2, but RealTracks folder not found here: F:\Band in a Box\Installed Real Files\RealTracks\Piano, Acoustic, Rhythm Guaracha Ev 180\. Use Prefs-RealTracks Settings to set correct RealTracks folder.

RealTracks Configuration ERROR: RealTracks # 1990(Set #180). RealTracks found here F:\BB\Soloists\RPno0145.ST2, but RealTracks folder not found here: F:\Band in a Box\Installed Real Files\RealTracks\Piano, Acoustic, Rhythm 40s Boogie Sw 160\. Use Prefs-RealTracks Settings to set correct RealTracks folder.

RealTracks Configuration ERROR: RealTracks # 1991(Set #180). RealTracks found here F:\BB\Soloists\RPno0142.ST2, but RealTracks folder not found here: F:\Band in a Box\Installed Real Files\RealTracks\Piano, Acoustic, Rhythm Jazz4toBarComp Sw 085\. Use Prefs-RealTracks Settings to set correct RealTracks folder.

RealTracks Configuration ERROR: RealTracks # 1992(Set #180). RealTracks found here F:\BB\Soloists\RPno0155.ST2, but RealTracks folder not found here: F:\Band in a Box\Installed Real Files\RealTracks\Piano, Acoustic, Rhythm Jazz4toBar Sw 140\. Use Prefs-RealTracks Settings to set correct RealTracks folder.

RealTracks Configuration ERROR: RealTracks # 1993(Set #180). RealTracks found here F:\BB\Soloists\RPno0143.ST2, but RealTracks folder not found here: F:\Band in a Box\Installed Real Files\RealTracks\Piano, Acoustic, Rhythm Jazz4toBar Sw 190\. Use Prefs-RealTracks Settings to set correct RealTracks folder.
Number of RealTracks ST2 found in BB folder = 377
Number of RealTracks WMA folder found in RealTracks folder = 372
This will check dates of Bt0/bt1 files compared to WAV and WMA files in RealTracks and RealDrums.
Drums WMA - no date errors

Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_045_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_060_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_070_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_085_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_100_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_120_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_145_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_175_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_210_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_250_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\BossaBrushes\BossaBrushes_300_Style.WMA, time difference = 2,048 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\Drums\NashvilleSouthern^\NashvilleSouthern^_090_Style.WMA, time difference = 165,018,140 seconds.

Drums WAV - no date errors
RealTracks WMA - no date errors

Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Guitar, Acoustic, Strumming Ev 085\AcG001.WMA, time difference = 33,957,725 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Guitar, Acoustic, Strumming Ev 085\AcG002.WMA, time difference = 33,957,629 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Guitar, Acoustic, Strumming Ev 085\AcG003.WMA, time difference = 33,957,533 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Guitar, Acoustic, Strumming Ev 085\AcG004.WMA, time difference = 33,957,469 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Guitar, Acoustic, Strumming Ev 085\AcG005.WMA, time difference = 33,957,341 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Guitar, Acoustic, Strumming Ev 085\AcG006.WMA, time difference = 33,957,245 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Sax, Tenor, Jazz Sw 140\RSx001.WMA, time difference = 28,497,555 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Sax, Tenor, Jazz Sw 140\RSx002.WMA, time difference = 28,497,555 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Sax, Tenor, Jazz Sw 140\RSx003.WMA, time difference = 28,497,555 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Sax, Tenor, Jazz Sw 140\RSx004.WMA, time difference = 28,497,555 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Sax, Tenor, Jazz Sw 140\RSx005.WMA, time difference = 28,497,555 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Sax, Tenor, Jazz Sw 140\RSx006.WMA, time difference = 28,497,555 seconds.


Error, WMA date is newer than WAV F:\Band in a Box\Installed Real Files\RealTracks\Sax, Tenor, Jazz Sw 140\RSx007.WMA, time difference = 28,497,555 seconds.

RealTracks WAV - no date errors

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#447880 - 12/29/17 01:09 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13210
Loc: Australia
Johnny,

Welcome to the forums.

Did you install BIAB prior to running it? What installation option did you choose?

Also, what package of BIAB are you referring to? For example: UltraPak on USB, ProPak on DVD, ProPak on thumbdrive, etc.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#447881 - 12/29/17 01:10 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
MusicStudent Offline
Veteran

Registered: 12/08/02
Posts: 5500
Loc: Chicago

Check this path

F:\Band in a Box\Installed Real Files\...

That don't look right.
_________________________
Dan
BIAB2018
BIAB User Map
SoundCloud


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#447978 - 12/29/17 09:35 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Noel96]
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
Hi Noel

Yes I installed BIAB 2018, updating 2015 version. Installed on F:\BB Also installed free 2018 Bonus Pak and RealTracks Pro 1-6.

All files were downloaded.

I also have had other Realtracks installed from previous years versions.

As you can see I have the RealTracks installed in F:\Band in a Box\Installed Real Files\Realtracks and Realdrums in F:\Band in a Box\Installed Real Files\Drums

Thanks for your help

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#447979 - 12/29/17 09:39 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: MusicStudent]
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
Hi Dan

What do you see wrong with the path? It seems correct to me. Some styles with RealTracks work fine, some styles have one or two realtracks missing - that's why I ran the verifier.

Thanks
John

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#447984 - 12/29/17 11:15 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13210
Loc: Australia
Johnny,

Thanks for the added information.

From what I can see in the first post of yours, BIAB is very, very confused. ST2 files for the Realtracks do not appear to be where they should be and I also find myself wondering if some RTs are expected to be in one location and other RTs in a second location. If that's the case, BIAB cannot accommodate this.

While it's possible to move Realtrack and Realdrum folders, it's not possible to move other files. Also, both RTs and RDs have associated files that MUST be present in \bb in version 2015.

Did you install BIAB and then move files to try and tidy up the directory structure? (I could well be wrong, but this is what is seems like me.) Unfortunately, BIAB does not allow a user to change file locations because there are many files (with version 2015) the MUST reside in \bb for the program to work properly. While version 2018 of the program has an automatic 'tidy up' routine that unclutters \bb, again default directories must be used because files are put where BIAB expects to find them when the program runs.

If this was my problem, I'd actually start from the beginning and reinstall everything. It will be time consuming but it is the best way to get things up and running with all the files put into their correct locations.

If you are running the program from F:\bb, there doesn't seem to be anything gained by having the Realtrack and Realdrums installed in a separate directory on the F: drive. Why not let them be put in their default location of F:\bb\Realtracks and F:\bb\Drums? The same amount of space on the F: drive is used and from BIAB's perspective, it's a much cleaner installation.

Quote:
REGARDING THE BELOW SOLUTION
Please keep in mind that I am not PG Music staff. Your problem appears to be complex and I cannot see an easy way to fix it. If you contact Support they may have an alternative to to what I'd do to solve this.


What I'd do...

1. Save any important user files that I created that are present in F:\bb and F:\Realband.

2. Under "Help | Utilities", deactivate BIAB.

3. Start Realband and deactivate this also.

4. Delete the present installation after saving those user files. There's no need to save any PG Music files because these will be reinstalled

5. Install a full, brand new version of the original 2015 BIAB onto drive F: using the default directories (i.e. F:\bb and F:\Realband). (Do not try to shortcut this by installing the minimal installation.)

6. Use the default paths for Realtracks and Realdrums.

7. Install all bonus/additional material (if any) that was purchased with 2015.

8. Once version 2015 is installed, make sure that BIAB runs by right-clicking on the shortcut and selecting "Run as administrator". (This is not really needed but it is something I'd test.)

NOTE: BIAB and Realband always need to be started by selecting the option "Run as administrator".

9. Once 2015 is fully installed, I estimate that it will take around an hour or so, install version 2018 straight over the top of version 2015 into F:\bb.

It is standard practice to install newer versions of the program directly on top of older, existing versions.

10. For the installation of 2018, ACCEPT ALL DEFAULT PATHS so that Realtracks and Realdrums are put in F:\Realtracks and F:\Drums respectively. This will put them with the already-installed RTs and RDs from 2015. THIS IS IMPORTANT.

11. Once installed (another hour or so), startup BIAB using right-click and selecting "Run as administrator".

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#448062 - 12/30/17 11:07 AM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
Thanks for your detailed reply Noel. You are right about the installation probably being been messed up - I will clean install everything as you suggest.

John

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#448077 - 12/30/17 01:02 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13210
Loc: Australia
Originally Posted By: Mogojohnny
Thanks for your detailed reply Noel. You are right about the installation probably being been messed up - I will clean install everything as you suggest.

John


John,

I know it will be time consuming but sometimes, as lyricist Dorothy Fields advises, the quickest path is to 'pick yourself up, dust yourself off and start all over again'.

Once you have 2018 installed over 2015, go to the below link and download build 508, right-click on it and run it as administrator and install it (just check that the BIAB path is correct).

http://www.pgmusic.com/support_windowsupdates.htm

All the best,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#448080 - 12/30/17 01:10 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: MusicStudent]
Rutabago Offline
Journeyman

Registered: 01/20/07
Posts: 328
Loc: Ottawa Canada.
Aren't the slants the wrong way?......./ For all I know it makes no difference.


Edited by Rutabago (12/30/17 01:11 PM)

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#448094 - 12/30/17 02:57 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
Hi Noel

I did the clean install as you suggested, first deactivating BIAB 2018.

Now I can't re-activate BIAB2018. It says that "The program licence is blocked for use on this computer". Any suggestions?

Thanks
John

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#448101 - 12/30/17 04:10 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13210
Loc: Australia
John,

Did the program deactivate properly?

In the meantime, I'd send an email to support@pgmusic.com and include the URL of this thread. This will allow Support staff to read about your problem.

In the email, also briefly outline the issue. Something like...

"I deactivated BIAB 2018, performed a clean install over the top of BIAB 2015. When I went to reactivate 2018, I received the message...."

There is a 30-day period in which licensing needs to occur so you'll be able to use BIAB for the moment.

There have been a few instances of activation issues arising on the forum and PG Music have always stepped in and helped out.

When you hear back from PG Music, please add a note to this thread so that others who have a similar problem in the future know a little more about how to resolve it.

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#448102 - 12/30/17 04:17 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
Hi Noel

Yes it deactivated properly.

I can't use BIAB normally as it has also disabled many features because of the licence block.

I'll contact PGMusic support

Thanks
John

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#448110 - 12/30/17 04:32 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13210
Loc: Australia
John,

As far as I can recall, I've never encountered this problem on the forum before.

If you can't get through to Support, contact Sales. They may also have access to reset product activation.

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#448445 - 01/01/18 12:04 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
Noel

When I deactivated 2018, it did warn me that I may not be able to reactivate it again on the same computer, but I proceeded anyway as per instructions.

Maybe I should have not de-registered it, just backed up the activation file from the BB Data folder then deleted the installation?

No response yet from support (bad time of the year I know). I might try on-line help or phone support when they open.

John

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#448451 - 01/01/18 12:34 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13210
Loc: Australia
John,

I've also reported this thread to the PG Music development team. I've never encountered this message about not being able to reactivate on the same computer. Something very strange seems to be happening.

The whole purpose of activation/deactivation seems to be in a tangle!

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#448535 - 01/01/18 10:00 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Noel96]
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
Noel

Thanks for that, I will post any progression on this

John

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#448654 - 01/02/18 12:54 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Mogojohnny Offline
Newbie

Registered: 11/06/09
Posts: 9
Hi Noel

Support chat took me through an Unblock procedure and I now have an activated BIAB again. They suggested in future to do a clean install on the same computer - delete BB folder then reinstall (ie don't deactivate the licence). Alternatively rename the BB folder and install BIAB again (it will create a new BB folder).

John

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#448661 - 01/02/18 01:17 PM [Band-in-a-Box for Windows] Re: How to fix realtracks errors [Re: Mogojohnny]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13210
Loc: Australia
Hi John,

I'm glad you're up and running again.

Thanks for the updated info... much appreciated.

All the best,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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Windows users: click here | Mac users: click here

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Band-in-a-Box® 2018 for Windows users can download the latest RealTracks update patch (519) here.

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