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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 40
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Joined: Oct 2008
Posts: 40 |
Having recently purchased BIAB 2018, I decided to take the old version (2017) on its dedicated hard drive to use on another computer, which has Windows 10. When I plug it into the USB port, I get an error message saying "Power Surge on the USB Port", and the drive isn't recognized. The computer is a Dell Inspiron 3847, so I checked the Dell support site. [url= Power Surge on the USB port in Windows 10] http://www.dell.com/support/article/us/en/04/sln301114/power-surge-on-the-usb-port-in-windows-10?lang=en[/url] They cover the problem, but their solutions (except for the last one of getting a powered USB hub) have been followed and nothing helps. Any advice short of buying the powered hub? Thanks in advance!
Last edited by jazzi; 01/01/18 05:25 AM.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 21,641
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Joined: May 2000
Posts: 21,641 |
Have you tried plugging both the red and black cables into the computer? (if applicable) "Unknown USB Device needs more power than the port can supply" To me this means the drive is erring from lack of power. A lot of PG drives have a cable with 2 USB connectors at the computer end. This is to give the drive additional power when needed, and this may be an application where it is needed. As for 'newbie'; I see you joined in 08, so I knew better. 
Last edited by rharv; 01/01/18 05:22 AM.
Make your sound your own!
.. I do not work here, but the benefits are still awesome
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 40
Enthusiast
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OP
Enthusiast
Joined: Oct 2008
Posts: 40 |
Yes, I tried that first, and then again after the troubleshooting. Have you tried plugging both the red and black cables into the computer?
(if applicable)
"Unknown USB Device needs more power than the port can supply"
To me this means the drive is erring from lack of power. A lot of PG drives have a cable with 2 USB connectors at the computer end.
This is to give the drive additional power when needed, and this may be an application where it is needed.
Last edited by jazzi; 01/01/18 05:21 AM.
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 25,882
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Joined: Jul 2000
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I’ve never seen that error message; perhaps it’s a Dell message rather than Windows? Anyway,
Which USB port did you use? Not all USB ports are equal. The one or two on the back of the desktop case are the best; they are directly connected to the motherboard. USB ports on the top or front are not as good.
In Windows Device Manager, it is possible to drill down and see the power usage of a USB port. If the port is being shared with another device, try another port.
Of course, I’m guessing my suggestions were covered in the things you already tried. If so, then do get a powered hub but plug it into the port on the back of the desktop.
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 40
Enthusiast
|
|
OP
Enthusiast
Joined: Oct 2008
Posts: 40 |
I’ve never seen that error message; perhaps it’s a Dell message rather than Windows? Anyway,
Which USB port did you use? Not all USB ports are equal. The one or two on the back of the desktop case are the best; they are directly connected to the motherboard. USB ports on the top or front are not as good.
In Windows Device Manager, it is possible to drill down and see the power usage of a USB port. If the port is being shared with another device, try another port. Yes, pretty sure it is a Dell issue. I'm using front ports, that's a good idea about switching to the back ones connected directly. Will be a bit of a pain, but perhaps the only solution.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 40
Enthusiast
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OP
Enthusiast
Joined: Oct 2008
Posts: 40 |
I tried the back ports, first with only 1 plug, then with 2. Getting random results, sometimes it works, sometimes it will disconnect and give the error. Tried it a different laptop, no problems. Think I will move everything off this drive, just in case.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
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Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
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Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
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Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
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A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
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