You need to be logged in to post on the forum
Topic Options
Index
#448679 - 01/02/18 04:32 PM [Band-in-a-Box for Windows] Is PG support closed for holidays?
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
No probs and understand if it is, but asking as I sent a message a couple of days back and apart from the "receipt acknowledgement" I ahve heard nothing since. If ther are not there, hahaha, that explains it.

Top
#448739 - 01/03/18 03:12 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Mike Laatz Offline
Apprentice

Registered: 10/25/06
Posts: 207
Loc: South Africa
I have the same problem...I guess it's a matter of the old army command: "Hurry up and wait".
_________________________
Mike Laatz
Cape Town

Top
#448748 - 01/03/18 05:09 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
hahaha! True

Top
#448764 - 01/03/18 05:52 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 17524
Loc: Hudson Valley & Lake George NY
They posted their holiday support hours but they should be open today, Pacific time zone.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

Top
#448804 - 01/03/18 07:49 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
jford Offline
Veteran

Registered: 12/20/00
Posts: 10634
Loc: Pensacola, Florida
I suspect they are swamped with the holidays and the new release coinciding.
_________________________
John

HP Win10Pro-64, 8GB
ASUS Win10Pro-64, 16GB
HP Win7Pro-64, 8GB

H/W-Behringer U-Phoria UMC404HD, Casio Kbds
S/W-BB/RB2018/Sonar/Reaper/Studio One/Samplitude/MixBus/Notion/Finale/Noteworthy/NI Komplete/Halion/Garritan/IK
Web-http://www.sus4chord.com

Top
#448924 - 01/03/18 05:21 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
Yeah, all true. All I want to do is return one "pak" I bought for another one that is more suited, whihc is why I was hopping for a quick response bearing in mind how close it was to the 31 December cut-off.

Top
#449069 - 01/04/18 11:55 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Kent - PG Music Online   content
PG Music Staff

Registered: 11/05/08
Posts: 1144
Hi guys,

We're here, and we're open, we're just extremely busy due to the holiday sale, so emails are backed up.

If you were emailing about an order and don't need technical assistance, I recommend emailing sales@pgmusic.com, not support@pgmusic.com. Alternately, you can call the sales line, or visit the Live Help (chat) feature on our website.

Thanks,
Kent
PG Music

Top
#449233 - 01/05/18 06:50 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
Cool, thanks Kent. Could you advise please, as mine is about a completed order, if I should contact sales? I had sent it to support. Which was asking about "swapping" a pak. IE return for refund what I purchased (still inside 30 days) and then re-buy the different upgrade pak I needed.

Thanks


Edited by joden (01/05/18 06:51 AM)

Top
#449311 - 01/05/18 12:27 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13548
Loc: Australia
Joden,

There have been a number of instances of Refunds and Exchanges discussed on the forum here over the years. They have always been handled through Sales.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


Top
#449340 - 01/05/18 02:25 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
ok, thanks Noel. I'll try that

Top


PG Music News
National One-Hit Wonder Day!

Today is NATIONAL ONE-HIT WONDER DAY!

Have you ever created a "one-hit wonder" (that you'll admit to)? Post it to this thread - we'd love to hear it!

Complete RealBand 2018 Users Guide - Interactive Online Version Available!

Visit our Online Manuals support page, and you'll find our latest addition - the online manual for the RealBand 2018 for Windows User's Guide!

www.pgmusic.com/manuals/rb2018full/index.htm

Just like the other Online Manuals now available on our Support page, this User's Guide can be easily navigated by chapter, or using the main Table of Contents window!

Band-in-a-Box® Testimonial Video - Endorsing Artist Steve Wallace

Check out the latest Band-in-a-Box® Testimonial Video from endorsing artist Steve Wallace!
www.pgmusic.com/?vid=6QcPF5cQjKw

"With the vast array of RealTracks and styles offered, Band-in-a-Box is a phenomenal program that can help any musician and composer hone their skills."
-Steve Wallace

Band-in-a-Box® 2018 for Mac review on www.guitaren.dk!

www.guitaren.dk has recently reviewed Band-in-a-Box® 2018 for Mac, which can be read here.

Summary:

"Our conclusion is that this is a very serious and well done piece of software.The program is fast and flawless and you'll very quick get impressive results just typing the name of the chords. The new functions are exiting and worthy to be includes in this anniversary upgrade.
We were very impressed by the MIDI SuperTracks, which is simply brilliant. It’s a function in Band-in-a-Box that's here to stay.
It's amazing that the programs feel is so fresh and innovative after 30 years. This version is better than ever and should be a in every home studio or pro studio... Congratulations with the anniversary! We love you as the ex-wife we did not know we were missing.
"

Band-in-a-Box®: Part of The Ultimate Desktop Guitar Practice Rig!

Check out the latest Sweetwater article from Mitch Gallagher: "The Ultimate Desktop Guitar Practice Rig" - he's included Band-in-a-Box!

"The king of backing track creation, in my opinion, is Band-in-a-Box (BIAB). It can do everything from country to jazz to metal, with a huge array of instruments and options. There is a great selection of songs and BIAB tracks available for free on the web, so you don’t even have to make your own."
-Mitch Gallagher
www.sweetwater.com

#TBT - The First Audiophile Edition

A blast from the past... the introduction of the Audiophile Edition with Band-in-a-Box 2008.5!

The first Audiophile purchase included the WAV files for all the RealTracks & RealDrums that were available at that time: RealTracks Sets 1-9 and RealDrums Sets 1-20. It shipped pre-installed on a 250GB USB hard drive - take a look...

Wondering what else was introduced with Band-in-a-Box 2008.5? Click here to see the "Band-in-a-Box 2008.5 New Features List."

RealBand 2018 Interactive Online Upgrade Manual Available!

The newest addition to our Online Manuals support page is the RealBand 2018 New Features Guide!

Just like the other Online Manuals now available on our Support page, this Upgrade Manual can be easily navigated by chapter, or using the main Table of Contents window!

Forum Stats
27992 Members
57 Forums
54094 Topics
446259 Posts

Max Online: 2434 @ 11/14/17 12:37 AM
Newest Members
smokinhalfnote, snenamor, yes daddy music, grivers, mononino

27992 Registered Users
Top Posters (30 Days)
Alyssa - PG Music 499
David Snyder 182
Al-David 139
MarioD 127
Deryk - PG Music 115
Jim Fogle 111
Matt Finley 101
VideoTrack 97
Janice & Bud 95
Tangmo 90
Today's Birthdays
chardin, Steve Ducote