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#448679 - 01/02/18 04:32 PM [Band-in-a-Box for Windows] Is PG support closed for holidays?
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
No probs and understand if it is, but asking as I sent a message a couple of days back and apart from the "receipt acknowledgement" I ahve heard nothing since. If ther are not there, hahaha, that explains it.

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#448739 - 01/03/18 03:12 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Mike Laatz Offline
Apprentice

Registered: 10/25/06
Posts: 205
Loc: South Africa
I have the same problem...I guess it's a matter of the old army command: "Hurry up and wait".
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Mike Laatz
Cape Town

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#448748 - 01/03/18 05:09 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
hahaha! True

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#448764 - 01/03/18 05:52 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 16526
Loc: Hudson Valley & Lake George NY
They posted their holiday support hours but they should be open today, Pacific time zone.
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BIAB 2018 PC Audiophile. Software: SONAR Platinum, Adobe Audition, Ozone, Encore; Win 10 64. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20 (2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#448804 - 01/03/18 07:49 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
jford Offline
Veteran

Registered: 12/20/00
Posts: 10030
Loc: Pensacola, Florida
I suspect they are swamped with the holidays and the new release coinciding.
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John

#1-Win10Pro-64,8GB,7200RPM
#2-Win10Pro-64,16GB, 7200RPM
#3-Win7Pro-64,8GB,7200RPM
H/W: Onboard audio, Casio Kbds
S/W: BB/RB2017/Sonar/Reaper/Studio One/Samplitude/Notion/Finale/Noteworthy/NI Komplete/Halion/Garritan/IK
Web: http://www.sus4chord.com

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#448924 - 01/03/18 05:21 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
Yeah, all true. All I want to do is return one "pak" I bought for another one that is more suited, whihc is why I was hopping for a quick response bearing in mind how close it was to the 31 December cut-off.

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#449069 - 01/04/18 11:55 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 473
Hi guys,

We're here, and we're open, we're just extremely busy due to the holiday sale, so emails are backed up.

If you were emailing about an order and don't need technical assistance, I recommend emailing sales@pgmusic.com, not support@pgmusic.com. Alternately, you can call the sales line, or visit the Live Help (chat) feature on our website.

Thanks,
Kent
PG Music

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#449233 - 01/05/18 06:50 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
Cool, thanks Kent. Could you advise please, as mine is about a completed order, if I should contact sales? I had sent it to support. Which was asking about "swapping" a pak. IE return for refund what I purchased (still inside 30 days) and then re-buy the different upgrade pak I needed.

Thanks


Edited by joden (01/05/18 06:51 AM)

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#449311 - 01/05/18 12:27 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12259
Loc: Australia
Joden,

There have been a number of instances of Refunds and Exchanges discussed on the forum here over the years. They have always been handled through Sales.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#449340 - 01/05/18 02:25 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
ok, thanks Noel. I'll try that

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PG Music News
Band-in-a-Box® 2018 For Windows Build 509 Update Available!

Band-in-a-Box® 2018 for Windows customers can download this free patch update at http://www.pgmusic.com/support_windowsupdates.htm#509

Summary of changes:
Added: The drop station has MP3 and WMAL (lossless WMA) quadrants added.
Fixed: "Drag Audio as MP3" setting in the Plugin settings did not work when dragging a file to Windows Explorer.
Fixed: "Pause Play until MIDI or key received" setting did not work if using WAS audio drivers.
Fixed: Band-in-a-Box Server was unable to communicate with BB2018.
Fixed: Choosing a drum kit file in the MIDI/Audio Driver Setup dialog would fail with error "Unable to install patch/drum map for...".
Fixed: Disabling "Include 2 bar lead-in" setting in the Render Song to Audio File dialog would cause videos to be out of sync.
Fixed: It was not possible to type the # sharp character into the chord sheet if using a French keyboard.
Fixed: Some Amplitube TGS files and styles were missing in certain installations.
Fixed: Song would stop playing at bar 8 after rendering to an audio file.
Fixed: The Practice Window songs would not load with error "This directory does not exist...".
Fixed: The Tip of the Day dialog was not displaying any tips.
Fixed: The Tuner, MIDI Monitor, and Drum Kit window were always displaying in English instead of the user's language.

Today is the LAST DAY of our Band-in-a-Box® 2018 for Windows Special!

Our Band-in-a-Box® 2018 for Windows special ends at 11:59 PST TONIGHT!
It's your last chance to order with some amazing upgrade pricing, Bonus PAKs, discounted Xtra Styles PAKs, and Video RealTracks bundles!

Band-in-a-Box® 2018 for Windows purchase options: http://www.pgmusic.com/bbwin.packages.htm

Bonus PAKs information: http://www.pgmusic.com/bbwin.bonuspaks_2018.htm

Video RealTracks offers: http://www.pgmusic.com/bbwin.videorealtracks.htm

Xtra Styles PAKs special pricing: http://www.pgmusic.com/xtrastyles.php?os=win

Xtra Styles PAKs - Order Now... Sale Ends January 15th!

Hurry... all of our Xtra Styles PAKs on SALE, but only until January 15th! Purchase any Xtra Styles PAK (1 - 4) for just $29 each! (reg. $49) http://www.pgmusic.com/xtrastyles.php?os=mac

The recently released Xtra Styles PAK 4 has over 150 new RealStyles for Rock-Pop, Jazz, Country, and 'Folk and Beyond' styles, which work with the RealTracks included in any Band-in-a-Box® version 2017 or higher UltraPAK/UltraPlusPAK, EverythingPAK, or Audiophile Edition!

Listen to all the demos of these new Xtra Styles here, or check out this video: www.pgmusic.com/?vid=Zl_wr47d2V0

It's the LAST WEEKEND of our Band-in-a-Box® 2018 for Windows Special!

Our Band-in-a-Box® 2018 for Windows special ends on January 15th... it's your last weekend to order with some amazing upgrade pricing, Bonus PAKs, discounted Xtra Styles PAKs, and Video RealTracks bundles!

Band-in-a-Box® 2018 for Windows purchase options: http://www.pgmusic.com/bbwin.packages.htm
(learn more about the new features: http://www.pgmusic.com/bbwin.new.htm)

Bonus PAKs information: http://www.pgmusic.com/bbwin.bonuspaks_2018.htm

Video RealTracks offers: http://www.pgmusic.com/bbwin.videorealtracks.htm

Xtra Styles PAKs special pricing: http://www.pgmusic.com/xtrastyles.php?os=win

Band-in-a-Box® 2018 for Windows Bonus PAKs are Almost Gone!

Purchase your copy of Band-in-a-Box® 2018 for Windows during our special, which ends on January 15th, and it will include a FREE BONUS PAK!* Time is running out...

You can also choose to upgrade your Free Bonus PAK to the 2018 49-PAK for an additional $49! This will and add Video RealTracks Set 2: Country TrainBeat Band, ALL 40 UNRELEASED RealTracks, 22 MIDI SuperTracks, 101 Instrumental Studies, and Artist Performance Set 8: Traditional Songs Sung by Béatrix Méthé. http://www.pgmusic.com/bbwin.bonuspaks_2018.htm#bonus49.

The Free Bonus PAK includes Video RealTracks Set 1: Pop Ballad Band, 10 MIDI SuperTracks, 7 Instrumental Studies, 40 AmpliTube Presets & 37 Associated Styles bonus and 52 Loops - learn more at http://www.pgmusic.com/bbwin.bonuspaks_2018.htm.

*The $49 Pro Upgrade does not include the Free Bonus PAK, any RealTracks, MIDI SuperTracks or other Add-ons.

Autumn Leaves Video Tutorial - Band-in-a-Box Backing Tracks!

Forum user Lot2Learn recently shared their Autumn Leaves - Jazz Piano Tutorial video to our I just heard Band-in-a-Box on YouTube forum, it's approaching 1.7 million views!

Make sure you watch this incredible tutorial video! http://www.pgmusic.com/?vid=stsBqdo9Svc

Songwriting Feedback - "Why This Forum Matters"

Our Forum is a great resource when you're wanting to discuss Band-in-a-Box (or other PG Music Inc. programs), but it's so much more!

In addition to the different sections we have for our products (Band-in-a-Box, RealBand, PowerTracks, and Other PG Music Programs), there are also places on our Forum to share your songs, YouTube videos, ask for tech help for problems not related to our software, "off topic" discussions, and more!

Forum user David Snyder shared his thoughts on Why This Forum Matters in his recent Songwriting post, which has some great feedback, including:

It occurred to me this morning that it is the group effort that counts. That is, one kind word about another member's song, one piece of encouragement or generous suggestion, might cause that person to write the greatest song ever written, which might then go on to have a massive impact on some stranger's life, cause someone to fall in love, or turn their life around, and literally change the course of history. Because songs do that.

OR, one kind word given to YOU might cause you to write the greatest song ever written in the coming year, and that song could go on to have an impact on untold thousands. Who knows! It happens all the time.

But the point is, it is not about any one of us, it is about all of us, the group.

Read through the whole conversation (and join in!): http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=447431

...and a big THANK YOU to David for sharing his thoughts!

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