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#459893 - 03/01/18 08:52 PM [PowerTracks Pro Audio] PT crashing when selecting ACTION-JUKEBOX
Siggy Offline
Enthusiast

Registered: 02/20/04
Posts: 15
Loc: Melbourne, Australia
I have just upgraded from PT 2016 to 2018.
I had previously saved a Jukebox (*.JUK) file

Now when I open PowerTracks and select ACTION – JUKEBOX, an error message appears in the top right hand of the application “File Not Found (or invalid filename):” etc and then the program hangs for a moment before the dreaded “PowerTracks has stopped working” windows error message. I don’t even get the opportunity to open the existing *.JUK file, or create a new one.

I have un-installed and re-installed several times, the error remains and is consistent & persistent.

My O/S is 64-bit Win10 Home, 1.90 GHz CPU with 8 GB of RAM

Any thoughts?

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#459991 - 03/02/18 10:14 AM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Siggy]
Andrew - PG Music Online   content
PG Music Staff

Registered: 05/16/02
Posts: 3771
Loc: Victoria, BC
Try closing the program, then see if you have a file $Session.JUK in your pt folder. Rename this to $Session.JUK.old, restart PTW and see if that fixes it.
_________________________
Andrew
PG Music Inc.

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#460164 - 03/03/18 08:26 AM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Andrew - PG Music]
silvertones Offline
Veteran

Registered: 05/13/03
Posts: 7211
Same here.
_________________________
John
ESI Gigaport HD+
Lenovo Turion II /4 Gig Ram/ Win7x64
15.6" Monitor
"The only Band is a Real Band"
http://wintertexaninfo.com/Bands/JohnnyD.html

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#460285 - 03/03/18 09:57 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Andrew - PG Music]
Siggy Offline
Enthusiast

Registered: 02/20/04
Posts: 15
Loc: Melbourne, Australia
Thanks Andrew, nailed it..!!

Appreciated, cheers smile

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#460286 - 03/03/18 09:57 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: silvertones]
Siggy Offline
Enthusiast

Registered: 02/20/04
Posts: 15
Loc: Melbourne, Australia
Nailed it, thank you John

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#464392 - 03/27/18 12:18 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Siggy]
silvertones Offline
Veteran

Registered: 05/13/03
Posts: 7211
Can this file just be deleted?
_________________________
John
ESI Gigaport HD+
Lenovo Turion II /4 Gig Ram/ Win7x64
15.6" Monitor
"The only Band is a Real Band"
http://wintertexaninfo.com/Bands/JohnnyD.html

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#464395 - 03/27/18 12:25 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Siggy]
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 850
Hi John,

Yes, deleting it will do the same thing. You just won't have the original as a backup (which you're unlikely to need anyway).

Thanks
Kent
PG Music

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#464412 - 03/27/18 02:34 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Siggy]
silvertones Offline
Veteran

Registered: 05/13/03
Posts: 7211
This happens fairly often however I use the program a lot. Going to write a *.bat file to keep on the desktop. At gigs it was frustrating to delete pta or rb and copy paste a copy from another location on the computer.
Just so folks know that pg progs don't need to be "installed" just copy the folder to the c drive. The *.bat file will be quicker.
_________________________
John
ESI Gigaport HD+
Lenovo Turion II /4 Gig Ram/ Win7x64
15.6" Monitor
"The only Band is a Real Band"
http://wintertexaninfo.com/Bands/JohnnyD.html

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#464435 - 03/27/18 07:32 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Siggy]
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 850
Hi John,

Are the songs you use with the Jukebox usually in the same folder?

Also, is there any way that any of the files might have been moved or deleted? I've talked to a few people who've run into the issue, but haven't managed to replicate it yet.

If you've noticed any pattern to this issue, I'd love to hear about it.

Thanks
Kent
PG Music

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#464752 - 03/29/18 12:45 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Kent - PG Music]
silvertones Offline
Veteran

Registered: 05/13/03
Posts: 7211
I have 300 songs and growing that have always been in just one folder.No patern to the issue.
_________________________
John
ESI Gigaport HD+
Lenovo Turion II /4 Gig Ram/ Win7x64
15.6" Monitor
"The only Band is a Real Band"
http://wintertexaninfo.com/Bands/JohnnyD.html

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#464771 - 03/29/18 03:03 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Siggy]
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 850
Thanks John.

Next time this happens, can you send a copy of $Session.JUK to support@pgmusic.com before deleting it from your computer? I'll see if I can figure out what's wrong with the file.

Cheers
Kent
PG Music

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#464806 - 03/29/18 09:38 PM [PowerTracks Pro Audio] Re: PT crashing when selecting ACTION-JUKEBOX [Re: Kent - PG Music]
silvertones Offline
Veteran

Registered: 05/13/03
Posts: 7211
Absolutely.Thankd
_________________________
John
ESI Gigaport HD+
Lenovo Turion II /4 Gig Ram/ Win7x64
15.6" Monitor
"The only Band is a Real Band"
http://wintertexaninfo.com/Bands/JohnnyD.html

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PG Music News
Thoughts on Band-in-a-Box® 2017 - Mac Power Users Discussion

David Sparks and Katie Floyd discuss a variety of topics in their recent episide of Mac Power Users: https://www.relay.fm/mpu/432 - listen all the way through (and laugh along with them - it was a very entertaining episode!), or jump to 1:37:40 where David shares his thoughts on Band-in-a-Box® 2017 for Mac!

Thank you David and Katie!

Polish New Features Video for Band-in-a-Box® 2018 for Windows

Our Polish Distributor, Sound Station, has finished their Band-in-a-Box 2018 New Features summary video (in Polish!) - click here to watch.

We hope all our Polish Band-in-a-Box users find this video helpful - thank you Sound Station!

YouTube Find - Love it (with Band-in-a-Box 2018)

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We released 202 NEW RealTracks with Band-in-a-Box® 2018! Learn more about these new RealTracks when you watch our video, Band-in-a-Box® 2018 - 202 NEW RealTracks.

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With Band-in-a-Box® 2018 for Mac®, we've introduced Vocal "Oohs" and "Aahs" RealTracks. This video shows you the different ways you can use these versatile new RealTracks.

Video link: www.pgmusic.com/?vid=zkO-AtAPv4g

You can also listen to demos of RealTracks Set 278: Shiny Vocal Oohs & Aahs here.

This RealTracks Set is available for just $29, and is also included in RealPAK 14: Country, and the Band-in-a-Box® UltraPAK, Audiophile, or 2018 PlusPAK Upgrade.

Video RealTracks for Band-in-a-Box® 2018 for Mac - Special Pricing Until June 30th!

With the recent Band-in-a-Box® 2018 for Mac release, we also released Video RealTracks Sets!

Video RealTracks allow you to see the RealTracks artist playing that track - you can use them just like any other RealTrack, and you can generate a video which will display the musician playing your song exactly as you hear it. You can also include a chord sheet or notation in the video.

We've added Video RealTracks Set 1: Pop Ballad Band to our Free Bonus PAK included in Band-in-a-Box® 2018 for Mac packages during our release special (which ends June 30th!).
Video RealTracks Set 2: Country TrainBeat Band is included in the 2018 49-PAK, along with 40 Bonus UNRELEASED RealTracks, 22 MIDI SuperTracks, 101 Instrumental Studies, and Artist Performance Set 8: Traditional Songs Sung by Béatrix Méthé.

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Band-in-a-Box® Version 2018 is a HIT!

Since the release Band-in-a-Box® 2018 for Mac, we've received some great feedback!

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"Such a comprehensive source for music making!"
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"This should be great for creating backing tracks for covers."
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"My compliments to the PG Music team who have once again have delivered an incredible collection of new styles and RealTracks to Band-in-a-Box this year!"
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"The mixer included into the StylePicker is a great addition."
"Recent retirement and the 2018 version of BIAB is a perfect combination!!"
"The XTRA Styles are fantastic... any future idle music-related minutes I may have had are now totally gone... gonna find that perfect background rhythm on just about every one of my favorites!!!"
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"A musician must have."
"Lovin' the new RealTracks!!!"
"This is amazing software!"
"Thank you for a wonderful tool for both musicians and singers - I can never say enough about this amazingly versatile product!"

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