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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
Hello, On Band in a Box 2023 on MacOs 12.6 I open the Lead Sheet window and click on Opt. at the top left, then on Notation Options. Fonts are set to Regular Fonts :  If I select Jazz Fonts, here's the result!!!  I'm sure there's a missing or incorrectly installed font, but if I go to the Mac Font Book I see 6 PG fonts: 
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
Additional information: I've also installed BiAB 2023 on an "old" intel MacBook Air from 2015 and the font display is perfect, so I'll see if there's a Font installation problem on my MacBook Pro M1
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
I don't think that there is any font issue that is specific to a certain Mac OS. In Finder, navigate to the Data folder located in the Band-in-a-Box folder. You should find a font installer package there (bbfonts.pkg). Just to be sure, I would first reboot your Mac, and then run this small installer. I would expect that to fix the problem.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
Hi Andrew,
I installed the package after rebooting the Mac, then rebooted again, but that didn't solve the problem.
However, I can see that the PG fonts are present in the Mac Font Book.
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
Go to /Applications/Library/Fonts on your Mac hard drive. Do you see fonts there, including the five or so PG*.ttf fonts, and also BeSTPlain.., RealScoreChord, and BigBandChord?
If you select a font and press Command+I (get info), is there 'read' access for all users?
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
in fact, the fonts were all Read-only for everyone, so I set them all to Read and Write for everyone. After a reboot, unfortunately it still doesn't work. You say there are 5 PGxxx.ttf fonts, but I count 6.  Perhaps there's a duplicate : Pgtextj_.ttf and Pgtextje.ttf perhaps this prevents the font from being displayed?
Last edited by kirekard; 07/13/23 10:46 AM.
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
Strange. No that's correct - there should actually be those six pg* fonts... And as I mentioned you should also find in there "RealScoreChord" (which I see in your screenshot), BigBandChord, and BeSTPlainmXZ - I'm not sure why the latter two wouldn't be there but double-check anyways.
pgjazz is there in your screenshot as well. In my testing, a similar thing occurs if I delete the pgjazz font. Maybe you could try actually deleting the existing fonts from the system all together, then rebooting and reinstalling the fonts. After that my next suggestion would be to try returning BiaB to factory settings. To do this, you can close Band-in-a-Box, duplicate the Preferences folder (located in the Band-in-a-Box folder) to save a backup of it, then delete the contents of the Preferences folder.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
Hi Andrew I have made all your recommendations: delete fonts, reboot, reinstall fonts, reboot Delete preferences, reboot, and still the same bug :  Only the Big Band font works. But it's worth noting that the jazz font works for the song title!!!! You wrote : a similar thing occurs if I delete the pgjazz font Perhaps this font is corrupted or not compatible with M1 processors?
Last edited by kirekard; 07/13/23 11:34 PM.
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
Are you running Band-in-a-Box only from your Mac internal hard drive? Are there any case sensitive file systems involved? Select the hard disk in Finder and press Command+I (Get Info). We've created a special debug app that might help us solve this problem. 1. Download/unzip: https://nn.pgmusic.com/pgfiles/support/misc/temp/Band-in-a-Box_2023-font-debug.app.zip2. Copy the .app to your Band-in-a-Box folder and run it. NOTE: this test app is not notarized, so you need to right-click and select Open in order to run it. 3. Open the Notation Window, and then check your Band-in-a-Box folder - there should be a FontErrorDebug.txt file created. Please send this file or paste in the contents.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
Hi Andrew, FontErrorLog.txt send by P.M.
It says that PG fonts are missing from the User Library!
Should I copy them there, leaving the originals in the General Library, or delete them?
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
It says that PG fonts are missing from the User Library! That's actually normal. However, it would certainly be worth a try to copy the fonts into the user Library folder. You can get to the home folder via Shift+command+H, and then press shift+command+. to view hidden folders including the ~/Library/fonts folder.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Apr 2017
Posts: 1,192
Expert
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Expert
Joined: Apr 2017
Posts: 1,192 |
That might try to create Duplicate Fonts in Font Book.app. The MacOS does not allow this.
User Library fonts are normally installed only on Macs where the User does not have Admin privileges. This has been the norm for at least ten years, now.
BIAB 2023 Audiophile, 24/60 Core M2 Mac Studio Ultra/8TB/192GB Sonoma, M1 MBAir, 2012 MBP
Digital Performer 11, LogicPro
Finale27.4, Dorico5, Encore5, SmartScorePro64, Notion6, Overture5
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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
Hello Andrew and Mike,
I did a new test, I created a new user session on my Mac. I opened a file with melody already made on the old session, and there, miracle, the Lead Sheet Window works perfectly with Jazz Fonts!!! Yet I had reinstalled BIAB without success.
I suppose I'll have to delete a preference file somewhere, but I can't see which one, I'd already tried that, without success either!
But it's already a good way forward!
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
In Preferences, however, I can select Jazz chords for the chord grid. 
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
Thanks for letting us know! A new user account is indeed one troubleshooting step we missed. This points to some corrupt file in your /users/<username>/ folder. Perhaps using the FontBook app (when logged in as your original user) to reset fonts would fix it. Note that it would affect other programs as well, if you have other programs that installed fonts, so those would need to be reinstalled also.
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2023
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jul 2023
Posts: 17 |
Perhaps using the FontBook app (when logged in as your original user) to reset fonts would fix it. Note that it would affect other programs as well, if you have other programs that installed fonts, so those would need to be reinstalled also. Yeeessssss! I reset fonts and reinstall PG Fonts and reboot, and now Lead Sheet Window works perfectly!!! Fantastic ! How can I mark this Topic as "Solved"?
Last edited by kirekard; 08/09/23 08:07 AM.
French jazz musician - Double Bass, baritone guitar, arrangements
Work on MacBook Pro 16" M1Pro macOs Monterey 12.6
Logic Pro X, Musescore, BIAB, Final Cut X
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 6,974
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,974 |
I've marked it as resolved. Hopefully this will be useful if anyone else encounters the same problem in the future.
Andrew
PG Music Inc.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
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Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
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