Hello,

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So, I loaded about 10 .SGU tunes into the browser... I see them appear in the window on the phone with a checkmark beside them. I select "Choose Folder for Save..." And I created a folder for them to go to... So, I open the folder and touch "SAVE"... The iPhone app acts like it's doing something--for about 1 second...Then it closes the app on the phone.



It sounds like there isn't enough space on the iPhone to store the files that you selected... Could you check your free space? Perhaps the files were very large for some reason.

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Even though I uploaded the .SGU file to the iPhone, the "Play" button shows up in RED



If the play button is red this means that as far as the iphone is concerned, the song hasn't been generated. This means that the audio (.mp4 or .m4a) file is not present. This would make sense, because as you've said the files don't seem to be saved successfully.

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So, does this mean I can't upload .SGU files? I have to convert SGU to MP3, then Convert MP3 to MP4, and put the MP4 in some special folder for this to work?



You need to have the Band-in-a-Box song file (.MGU or .SGU) rendered to an .mp4 audio file. This can be done easily for a batch of files in the BB2Go dialog (under the Window menu) in Band-in-a-Box 2011 for Windows or higher. It can also be done in the Render to Audio dialog in PC or Mac. Then you will download both the Band-in-a-Box song (MySong.MGU) and audio file (e.g. MySong_Render.MP4 or MySong_AllMix.MP4)

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I have followed the instructions and put the IP number that the iPad app tells me to in my browser on the desktop. One time I did see the BIAB splash screen, I was able to browse to a BB *SGU file on my desktop, but when I clicked "Submit" I got an error message. Now, entering an IP number doesn't even get me to the splash screen. I just get "Oops! Google Chrome could not connect to 192.168.1.101"



It sounds to me like you are closing the dialog on the iPhone before going to the PC? The dialog must remain open until you've finishing submitting the files. Also check to make sure the iPhone isn't going to sleep/lock. I don't think that security software on the PC would be affecting this, however that's something to check as well. Let us know what you find and also your exact OS.

Andrew
PG Music Inc.