Ok guys I can't find my cowbell!

When I click on my BB folder I find the loops folder and the cowbell says it's in there but when I try to choose it as a loop with "any" style it not only does not show up but freezes the program.

Any suggestions, before I contact the help desk at PG?

Thanks for your efforts to get me more/any cowbell.

PS: I know . . . let the jokes begin as well.

Later