Bartveld,

I know it has been awhile but, do you remember what PGMusic tried when support remoted to your computer?

May I suggest you reopen the issue with PG Support? I am shocked you have not been able to use the product for almost two years. With PG Music as customer focused as they are, I feel confident they would relish a new opportunity to resolve the issue. Unfortunate but true, current problems get more attention than past problems. If you do not follow up periodically, support either forgets about the issue or, when they do think about the problem, believe it has been magically resolved to your satisfaction.

Please do not leave the issue unresolved. That leaves you a bitter customer and does not allow PG Music the opportunity to learn by successfully resolving the issue.

Besides, there are 5026+ viewers of this thread rooting for you to get this fixed!


Jim Fogle - 2024 BiaB (1111) RB (5) Ultra+ PAK
DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8
Laptop: i3 Win 10, 8GB ram 500GB HDD
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home