Can I make a suggestion? It seems this thread started with some frustration and perhaps justifiably so but I would propose the thread title be changed or at least "RESOLVED" added to it! It looks negative as a title and from reading through it it sure does seem like you received great support with a replacement drive rushed to you, personal support from the head of the company, etc.

You seem to be getting support and you seem appreciative of that. I'd just like to see the title reflect that! laugh