A general suggestion for all:

The 'Shout Box' is increasingly being used by new users as a "I need help" tool, which is not an advisable development. This was never its intended purpose to begin with, and since the space it allows for typing per message is very limited, it just is not very useful for much other than the briefest of responses, which quite often lead to a "Ask in the forum" kind of replies anyway.
So please try use the intended paths and places to seek help, there are plenty of those around; the 'Live Help' for immediate responses, the forum, the knowledge base, the search function or the many, many videos dealing with loads of tips and tutorials.
And you should at the very least avoid being that kid who yells "Mom, I can't find my shoes?!" before making any attempts to actually look for them! wink

There's only one thing to do in crisis like this - Sleep on it!
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BBox 2022 Audiophile, Mac Pro Intel, OSX 10.6.8, 800x600 (TV VGA)