PG Music Home Forums General Discussion Help! Tech S.O.S (Off topic) I need some computer help

I need some professional computer help. The problem is my Defender will not open and the setting/window defender options are all gray. This 64 bit Win 10 off-line (it is only online for updates and program authorization) computer has not an OS update for about a year: it wasn't broke so I didn't fix it.

The following programs found not mal-ware or viruses:
1-anti malwarebytes
2-Rkill - but it did find other problems see below
3-adwcleaner
4-Windows on-line virus checker

Also hijack this found other problems also, including the fact that there is no host file.
Ccleaner found no problems with the registry

My best guess is that either I have a very bad virus or, more probably, my disk drive is failing. My guess it is the later.

I should add that I installed the Kontakt 5.71 update and the Olympus Micro Choir Element Kontakt program but even after these I could turn Defender on and off. It was a couple of days later the problems started.

I appolgize for the length of this message but I wanted to give you as much information as I could. I also thank you very much for your time and talents.

Following is the Rkill and hijack this text logs and the defender error message.

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/26/2017 07:59:23 PM in x64 mode.
Windows Version: Windows 10 Pro

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Automatic Updates Disabled

[HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU]
"NoAutoUpdate" = dword:00000001

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

* AeLookupSvc [Missing Service]
* AllUserInstallAgent [Missing Service]
* hkmsvc [Missing Service]
* THREADORDER [Missing Service]
* adp94xx [Missing Service]
* adpahci [Missing Service]
* adpu320 [Missing Service]
* arc [Missing Service]
* discache [Missing Service]
* FxPPM [Missing Service]
* HdAudAddService [Missing Service]
* HyperVideo [Missing Service]
* iirsp [Missing Service]
* LSI_SAS2 [Missing Service]
* LSI_SCSI [Missing Service]
* nfrd960 [Missing Service]
* viaide [Missing Service]
* Wd [Missing Service]

* napagent [Missing ImagePath]
* WPCSvc [Missing ImagePath]

* MMCSS => \SystemRoot\system32\drivers\mmcss.sys [Incorrect ImagePath]
* SystemEventsBroker => %SystemRoot%\system32\svchost.exe -k DcomLaunch [Incorrect ImagePath]
* WSService => %SystemRoot%\System32\svchost.exe -k wsappx [Incorrect ImagePath]
* CompositeBus => \SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys [Incorrect ImagePath]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 10/26/2017 08:00:19 PM
Execution time: 0 hours(s), 0 minute(s), and 55 seconds(s)
------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 4:16:57 PM, on 10/27/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0545)

FIREFOX: 47.0.2 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Users\Owner\AppData\Local\Microsoft\BingSvc\BingSvc.exe
C:\Users\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [AcronisTibMounterMonitor] C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [FUFAXRCV] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe"
O4 - HKLM\..\Run: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [BingSvc] C:\Users\Owner\AppData\Local\Microsoft\BingSvc\BingSvc.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: AdobeUpdateService - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
O23 - Service: Adobe Genuine Software Integrity Service (AGSService) - Adobe Systems, Incorporated - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: EpsonCustomerResearchParticipation - SEIKO EPSON CORPORATION - C:\Program Files\EPSON\EpsonCustomerResearchParticipation\EPCP.exe
O23 - Service: Epson Scanner Service (EpsonScanSvc) - Unknown owner - C:\WINDOWS\system32\EscSvc64.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: Acronis Managed Machine Service Mini (mmsminisrv) - Acronis - C:\Program Files (x86)\Common Files\Acronis\Infrastructure\mms_mini.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\WINDOWS\system32\mqsvc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: PACE License Services (PaceLicenseDServices) - PACE Anti-Piracy, Inc. - C:\Program Files (x86)\Common Files\PACE\Services\LicenseServices\LDSvc.exe
O23 - Service: Corel License Validation Service V2 x64, Powered by arvato (PSI_SVC_2_x64) - arvato digital services llc - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: USB MIDI Series Audio Device Monitor (USBMIDIAudioDevMon) - M-Audio - C:\Program Files (x86)\M-Audio\USB MIDI Series\AudioDevMon.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

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